Fran Dolan, commercial administrator for JP McHale Pest Management’s Hudson Valley Commercial Branch, has been honored by the Building Owners and Managers Association of New York (BOMA NY) with the “Unsung Heroes” Award. The award recognizes Dolan’s vital role in supporting the commercial real estate sector through exceptional service, operational reliability and industry collaboration.
Fran accepted the award at BOMA NY’s annual event on May 6 in recognition of her consistent commitment to clients, property managers, building owners and field teams across the region. The honor underscores the importance of behind-the-scenes roles that keep commercial properties running smoothly and maintain the efficiency and reliability of commercial property operations.
With ten years at JP McHale, Fran is a key liaison between clients and field operations. She manages a portfolio of high-profile property management accounts, oversees customer-satisfaction initiatives, leads the Smart & Wise rodent-monitoring program, coordinates technician service alerts and ensures timely, high-quality service delivery across multiple regions.
“Fran is an outstanding brand ambassador whose dedication to JP McHale shines through in everything she does,” said Eric Lopes, branch manager, Hudson Valley commercial division. “She consistently demonstrates professionalism with both colleagues and clients, always putting exceptional customer service at the forefront. Her insight, reliability and communication are vital to our daily operations and deeply appreciated.”
Nominated by JP McHale sales professional Robert Lupica, Dolan said the recognition is especially meaningful because her work centers on building trust and providing reassurance during stressful situations.
“People call us when something has upended their lives. It’s overwhelming for them,” Dolan said, in a news release. “I strive to listen and respond with empathy. Reassuring someone that we’re here to help brings relief — that’s why I value these relationships so much; they are built on trust and understanding.”
Fran emphasizes that empathy, clear communication and responsiveness are essential to effective customer service, especially when addressing urgent pest issues. The BOMA NY award follows a prior internal recognition for operational excellence, further highlighting Fran’s ongoing contributions to JP McHale’s commitment to service quality and client satisfaction.
<p>The post JP McHale administrator recognized for service first appeared on Pest Management Professional.</p>
from Pest Management Professional https://www.mypmp.net/jp-mchale-administrator-recognized-for-service/
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