Add convenience, security and efficiency to your work vehicle with a Roll-Up Door Truck Cap. Designed for quick access and maximum productivity, the roll-up door replaces traditional swing/ hatch doors with a smooth, space-saving design that opens vertically — perfect for tight parking areas and busy jobsites where opening doors is a hassle.
Now available for the Ford Maverick (model year 2022 and up), the new roll-up door pairs well with bedslides, configured Next-Gen shelving and an ergonomic ladder rack. It will be available on other platforms, including the Chevy Silverado and Ford F-150, later this fall. Features include:
30% larger access doors than others on the market
weather and dust resistance thanks to a patent-pending system
e-lock option available
commercial-grade aluminum construction
3-point locking handles on rear doors
2-point locking handles on the rear hatch
ladder rack- and toolbox-ready
3-year/36,000-mile warranty
About Adrian Steel
From its beginning in 1953 as a small structural steel warehouse with four employees, Adrian has grown to become an award-winning industry leader in cargo management solutions for commercial vehicles. Small businesses to large fleets rely on Adrian products every day, in a variety of working conditions and industries.
This co-pack of products uses Mold-Care to kill and help prevent mold along with Bora-Care to combat wood-decay fungi as well as termites and other listed wood-destroying organisms (WDOs). During new or remedial construction, a solution is topically applied to all wood surfaces in the structure per the label. After flooding, treat all exposed wood to kill mold and help prevent future mold growth.
Availble in a dual-chamber container (1 pint of Mold-Care and 1 gallon of Bora-Care), this product can be ordered two per case, 40 cases per pallet.
About Nisus
Nisus is a privately held company that manufactures sustainable products for the professional pest control industry, industrial wood protection industry and the agricultural liquid micronutrient industry at its manufacturing plant based in Rockford, Tenn.
Cetane Associates, a Houston, Texas-based financial advisory and transaction firm providing mergers and acquisitions (M&A) expertise to the home services industries, confirms the acquisition of its client, Viper Pest Services, to The Pest Rangers. Cetane team members Bob Williamson, Barrett Conway and Danny O’Laughlin managed the transaction.
Based in Allentown, Pa., Viper Pest was founded in 2016 by Ryan Lingold to serve the Lehigh Valley. In a news release, he noted that he is “confident that The Pest Rangers will take great care of our customers and employees, and I look forward to continuing to work with the team to ensure a smooth transition.”
The Pest Rangers is based in Wilkes Barre, Pa., about 65 miles northwest of Viper Pest. Jeff King, president of The Pest Rangers, remarked, “Ryan has built valuable relationships with his customers and employees over the years, and we appreciate the trust he has placed in The Pest Rangers to carry those relationships forward. Our goal with every acquisition is to make the transition as seamless as possible for the customers and the people who helped build the business.”
About Cetane Associates
Cetane is a leading provider of financial advisory services to pest management companies as well as other service industries such as propane, heating oil, lawn care, landscaping and more. Cetane Pest and Lawn DirectorBob Williamson is a contributor for PMP‘s monthly “M&A Update.” Clients engage Cetane to advise on sales, spin-offs and acquisitions, as well as to perform valuation and ad-hoc corporate finance assignments.
About The Pest Rangers
The Pest Rangers is an independent, family-owned and operated regional pest control company. Founded in 2008, it has grown into a 40-person team with seven physical offices across Pennsylvania and New Jersey: Wilkes-Barre, Hazleton, Mount Pocono, Allentown, Macungie, Horsham and Moorestown.
The five stages of grief are generally agreed to be denial, anger, bargaining, sadness and acceptance. These stages usually are associated with major loss, such as the death of a loved one, the end of a relationship, the loss of a job or another difficult life However, it is important to remember that everyone experiences these feelings differently. event.
A termite recommendation obviously is not the same kind of loss, but the emotional pattern can be surprisingly similar. Honestly, it shows up in many service industries: A customer finds out their car is not worth repairing; their heating, ventilation and air-conditioning (HVAC) system is dead; or their roof needs to be replaced; and the first reaction often is emotional before it becomes practical.
Termite work is no different. The finding may be technical, but the reaction is human. It’s also understandable. A home is personal. It may be someone’s biggest investment. It may be a home they have cared for, remodeled, painted, repaired and protected for years. So, when termite evidence is found, especially before the sale of a property, it can feel like bad news arriving at the worst possible time.
The inspector’s job is to find and explain the evidence, but the communication part matters, too. If we understand what stage the homeowner is in, we have a better chance of keeping the conversation calm, factual and useful.
1. Denial
“My home does not have termites. My neighbors all have termites, but I do not.”
This usually is the first reaction. Termites are hidden most of the time, so homeowners often believe the problem must be somewhere else. The house may look beautiful. The paint may be perfect. A contractor may have just been there. The homeowners may have spent a lot of money maintaining the property.
Denial usually starts to fade when the evidence becomes harder to ignore: damaged wood, pellets, dead swarmers, wings, shelter tubes or repeated inspection findings.
Tip:Do not push harder than the evidence. Slow down, show the finding clearly and explain what it means. Photos, tags, chalk marks, diagrams and clear report language help keep the conversation factual.
2. Anger
“How do you know those are termites? Are they alive? Someone else was just up there and did not say anything about termites!”
This reaction is more common than people think. Termite findings can feel personal, especially when the homeowner has taken good care of the property or is preparing to sell. They may feel blindsided. They may feel like a new problem was just created. They may worry about the sale, the cost, the disclosure or what a buyer will think.
This is where calm explanation matters. The best thing an inspector can do is bring the conversation back to the evidence.
Tip:Do not argue and do not match their energy. Show the damage. Show the pellets. Show the swarmers. Show the photos. Explain what you are seeing, where you found it and why it matters.
3. Bargaining
“Maybe if I call another company, they will tell me something different. Maybe they’ll say I only need a spray. Maybe those termites just came in from outside and are dead.“
Getting a second opinion is reasonable. For a major decision like termite treatment, homeowners should ask questions and understand the evidence. Sometimes localized treatment makes sense. Sometimes repairs are enough. Sometimes the evidence is limited and accessible.
But when the evidence is widespread, hidden, repeated or connected to swarming, the pattern may point toward fumigation. Bargaining is the stage where a homeowner still may be hoping for a simpler answer. That is understandable. Nobody wants to hear that fumigation may be necessary.
Tip:Keep the conversation focused on the actual findings. What was found? Where was it found? Is the evidence isolated or widespread? Is the area accessible? Are there swarmers, pellets, wings or inaccessible attic findings? Would localized treatment realistically solve the problem?
4. Sadness
“I’m so disappointed. I’ve done everything I can to take care of this home, and now I find out termites are damaging it.”
This is a heavy stage. The homeowners may feel defeated. They may feel like the home is ruined. They may feel embarrassed, especially if the home is being sold. They may start thinking about delays, disclosures, escrow problems, money, repairs and what buyers are going to think.
This is where reassurance matters. They need to understand that even an active termite infestation doesn’t mean the home is beyond repair.
Tip: Slow down the conversation. Explain that termite problems usually are manageable once the evidence is understood. Separate the emotion from the decision: Drywood or subterranean? Isolated or widespread? Accessible or hidden? Localized treatment or fumigation?
5. Acceptance
“OK, it is what it is. Multiple inspectors have confirmed the problem. Now I need to decide what to do.”
This is the best stage for a productive conversation. The emotion (usually) has settled down. The homeowners have accepted the evidence is real, and now the discussion can become practical.
At this point, they can review the options. They can understand the warranty. They can talk about preparation, scheduling, cost, repairs, access issues, roof tile concerns and what happens next.
Tip:Do not confuse acceptance with happiness. The homeowners may still dislike the situation, but they finally are ready to make a clear decision. This is when a proposal, preparation instructions, warranty explanation and next steps are most likely to be heard.
These mud tubes were built by subterranean termites as protected “highways” for their colony. (Photo: Bahadur Ali / istock / Getty Images plus / Getty Images)
Final thoughts
Before homeowners can make a good termite decision, they often need to work through the emotional cycle first. The point is not to label the homeowners, but rather, to recognize where they are emotionally so you can respond in a way they can actually hear.
If they are in denial, they need evidence. If they are angry, they need a calm explanation. If they are bargaining, they need clarity. If they are sad or overwhelmed, they need reassurance. If they are in acceptance, they are ready to talk about the next step.
A good termite inspection is not just about finding termites. It is about helping homeowners understand what the evidence means, what the realistic options are and how to move forward without panic. Then, the conversation can shift from fear to a plan.
The National Pest Management Association (NPMA) has formed a partnership with ITR Economics, the oldest privately held, continuously operating economic research and consulting firm in the United States, to give its members exclusive access to economic forecasting built specifically for the pest management industry.
Through the partnership, NPMA members now receive quarterly Economic Forecast Reports that track the indicators most relevant to pest management businesses — including industry employment, average weekly wages, and the number of active establishments nationwide — alongside broader economic drivers like gross domestic product (GDP), retail sales, housing starts and household spending. Each report places the industry within ITR’s proprietary business cycle framework to help members understand not just where the economy stands today, but where it’s headed.
Members also gain access to ITR’s Alliance platform, which allows companies to upload their own sales data and compare it directly against the trends in their custom Forecast Reports. The result is a private, company-specific view of demand, risk, and opportunity — the kind of forward-looking planning tool typically reserved for large enterprises with in-house research teams. If purchased directly, this level of access would cost businesses $50,000 annually, according to the NPMA.
“Our members run their businesses on instinct and hard-won experience, but even the best instincts benefit from real data,” said NPMA CEO Dominique Stumpf, CAE. “This partnership with ITR Economics gives NPMA members a level of economic foresight that used to be out of reach for all but the largest companies in our industry. Now every member, regardless of size, can see where the industry is headed and make staffing, budgeting, and growth decisions with real confidence.”
ITR Economics has provided economic forecasting to business leaders since 1948, with a long track record of forecast accuracy across GDP, industrial production, retail sales, housing, and employment data.
Members will get a firsthand look at ITR’s forecasting approach at PestWorld 2026, which will be held Oct. 20–23 in Grapevine, Texas. ITR economist Michael Feuz will lead a two-part Thought Leader session titled “Setting Expectations for 2027 and Beyond,” on Thursday, Oct, 22. The presentation will cover the macroeconomic drivers including inflation, interest rates, labor, and geopolitical uncertainty that will shape business planning in the year ahead.
NPMA members can access their first Quarterly Economic Forecast Report and ITR’s Alliance platform now.
About the NPMA
The National Pest Management Association is a non-profit organization with more than 4,000 members. It was established in 1933 to support the pest management industry’s commitment to the protection of public health, food and property from the diseases and dangers of pests. The association has had many notable leaders over the years, including Pest Management Professional Hall of Famers Bill Buettner (Class of 1998), Dr. Ralph Heal (Class of 2003), Dr. Phil Spear (Class of 2004) and Bob Rosenberg (Class of 2013), to name just a few.
This year, the National Pest Management Association (NPMA) is tackling the industry’s most persistent challenge head-on: the workforce. The U.S. pest management industry is valued at more than $13 billion and continues to grow, but the talent pipeline hasn’t kept pace.
To close that gap, the NPMA is introducing LAUNCH: Pest Management Career Summit, the industry’s first dedicated collegiate career summit. It will take place March 8–10, 2027, at the University of Tennessee, Knoxville.
Seek out talent
LAUNCH is built around a simple idea: Pest management needs talent from far more than one discipline. The industry’s workforce needs span business, technology, science and service — the four pillars that anchor LAUNCH’s brand identity. From sales and marketing to operations, fleet management and customer technology, today’s pest management companies are hiring across fields and levels of experience.
Over three days, LAUNCH brings together college students and other aspiring talent for an Employer Engagement Zone career fair, team-based projects that let students apply their skills to real industry problems, professional development sessions, networking receptions and the NPMA Pest Management Foundation Award Celebration.
For NPMA member companies, the summit offers direct access to motivated students who may never have considered pest management as a career path. For industry suppliers, it’s a chance to build brand awareness with the next generation of the workforce.
Contribute to the conversation
Faculty, department heads and career services staff play an essential role in making LAUNCH possible. These academic partners serve as key intermediaries in reaching students, and the NPMA is equipping them with the tools and messaging to help connect their students with opportunity. The NPMA also encourages members to start conversations now with local colleges and universities — particularly those with business, technology, science and service-related programs — about getting involved.
Sponsorship and exhibitor opportunities for LAUNCH are now available, giving companies and suppliers a chance to shape the event from the ground up. More details on sponsorship tiers and the Employer Engagement Zone are now available at NPMAlaunch.org.
From building the workforce of tomorrow through LAUNCH to celebrating the industry today at PestWorld, the NPMA remains focused on strengthening pest management for the long term — one connection, one career and one conversation at a time.
PestWorld 2026 is right around the corner
Image: NPMA
Before LAUNCH takes the stage in 2027, the industry’s flagship event returns this fall. PestWorld 2026 will take place Oct. 20-23 at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. It will bring together thousands of pest management professionals, suppliers and innovators for four days of education, networking and inspiration.
This year’s program includes keynote presentations from Riaz Meghji, author of Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships, and Kyle Scheele, a speaker known as the “patron saint of crazy ideas.”
There also will be dozens of concurrent education sessions across seven tracks, the industry’s largest exhibit hall, and signature events like the opening Ceremony, In the Mix and Pest Fest closing party. The NPMA also will recognize the best of the best in the industry through its annual awards program, including the Pinnacle Award, Excellence in Sustainability Award and Emerging Leaders Award, among others. Learn more at PestWorld2026.org.
In 1979, Tony Glen founded Elmford, N.Y.-based Veganix Pest Management on a simple premise: A low-risk, green approach to pest management always is worth the effort.
Today, Veganix operates as a close-knit team that holds licenses in both Connecticut and New York. Anthony serves as CEO, alongside his son John, who manages operations, and his daughter, Jennifer, who serves as the company’s senior biologist. His wife manages the office team, while another son previously worked in the family business before moving to Europe.
The company maintains a diverse clientele, ranging from high-profile professional athletes and affluent homeowners to local non-profit housing programs for mental health and addiction recovery. It is one of 12 pest control companies nationally to sign the National Pest Management Association’s (NPMA) Sustainability Pledge, launched in late 2025.
Science meets empathy
For Jennifer Glen, rejoining the family business full-time in 2020 meant bringing a scientific background directly to the field. Holding a bachelor’s degree in psychology and biochemistry, along with formal research training from a medical research program at Columbia University, she approaches every account through both a human and technical lens. At press time, this winner of a 2025 NPMA Impact Award for Women in Pest Management is working on earning her Associate Certified Entomologist (ACE) credential.
Glen says the Veganix team views pest management as first responders performing an essential public health service.
“When we enter a home, it’s almost like a doctor doing a physical,” she explains. “We’re not only evaluating the interior and exterior, but also the family dynamic. People call us when they are frantic or fearful. Having a background in science allows me to explain the exact active ingredients we are using, why we choose them, and why they are OK to use around children, pets and plants. But my background in psychology helps me deliver that information with patience and empathy.”
That personal-yet-professional touch is central to the Veganix philosophy. Glen frequently invites clients to inspect product labels and safety data sheets (SDS) straight from the truck.
“We believe in complete transparency, no false advertising or jargon,” she says. “Even when clients ask if low-toxicity products actually work, I can explain the efficacy rates and research behind them. It takes extra time to educate clients and set expectations, but that clarity builds long-term trust.”
A personal, hands-on approach
While green materials and lower-impact protocols can carry higher price tags and demand more labor, the Glens view the investment as non-negotiable. Veganix remains intentionally grounded in classic service values: clear communication, local community involvement and the Golden Rule.
“We view ourselves as first responders for public health,” Jennifer Glen concludes. “At the end of the day, our approach comes down to integrity, respect and serving people with humility. When you prioritize safety and treat every account like it’s your own family’s home, the business naturally grows.”
from Pest Management Professional https://www.mypmp.net/green-all-stars-veganix-pest-management-blends-science-empathy-in-green-pest-control/ Sacramento CA
