Wednesday, February 25, 2026

The servant heart: How ABC Home and Commercial empowers empathy

Pest control is an industry largely made up of family businesses. Even some of the largest companies can trace their roots back to being family-owned and -operated. In the case of our business, we also consider our customers part of our family — and families bring us opportunities to do something special during difficult moments.

Key takeaways

  • Redefining family: Treating customers as family members creates an opportunity to offer support during their health or personal trials.
  • Empowerment without permission: Core values are only effective if employees are empowered to act on them immediately without waiting for managerial approval.
  • The ROI of kindness: Acts of service, such as free treatments for customers in crisis, build overwhelming gratitude and long-term brand loyalty.
  • “Servant-hearted” culture: True growth comes when an entire organization lives by a shared mission to serve one another above all else.

Doing the right thing

We are often made aware of the trials the people we work with are going through. When an employee loses a loved one, we send flowers and allow time for grieving. When a customer faces a significant health issue, we find ways to help.

Omni Negron

Last month, a customer called to cancel her service because she had suffered a stroke and could no longer afford it. Omi Negron, one of our customer service representatives (CSRs), handled the call with extraordinary grace. Instead of processing a cancellation, Negron told the customer there would be no charge and that we would continue to provide service until the customer was well.

The power of a CSR’s kindness

All our phone calls are recorded. As I listened to this specific call, I had tears in my eyes. The customer was overwhelmed with gratitude and was crying, too, because of our CSR’s kind gesture. This wasn’t a scripted response; it was a human one.

We told the customer we would contact her again in six months just to check on her progress. These incidents define who we are as a company and reflect the true spirit of the pest control industry.

Empowering employees to lead

The most critical part of this interaction was what didn’t happen: Negron did not have to ask a supervisor for permission. She already knew we would be okay with her decision because it aligned with our identity.

A Culture of service

I hope that every ABC Home & Commercial Services employee knows that when we say one of our core values is “Servant Hearted,” we really mean it. God put us on Earth to serve one another, and I really believe pest control is one of those industries that allows us to do just that. By putting people first, we don’t just solve pest problems — we support our family.

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from Pest Management Professional https://www.mypmp.net/how-abc-home-and-commercial-empowers-empathy/
Sacramento CA

Massey Services acquires Solve Pest Pros

Massey Services, recently announced the acquisition of Solve Pest Pros of Jacksonville, N.C. 

Massey Services, Solve Pest Pros
LOGO: Massey Services, Solve Pest Pros

Founded in 2023, Solve Pest Pros of Jacksonville has been providing residential pest, mosquito and termite services throughout the area. With this acquisition, Massey Services continues to strengthen its presence in the state, where it will now serve more than 17,000 customers from seven service centers. 

“We are pleased to welcome the Solve Pest Pros team members and customers in Jacksonville to the Massey Services organization,” said Tony Massey, president and CEO of Massey Services. “Solve Pest Pros has built a strong reputation for delivering comprehensive pest and termite services to a growing customer base. We look forward to continuing that commitment by providing exceptional service backed by our Total Customer Satisfaction Guarantee.” 

Massey Services was founded in 1985 in Orlando, Fla. The company is one of the largest family-owned companies in the pest management industry and proudly serves nearly 1 million customers in 10 states.  

About Massey Services 

Based in Orlando, Fla., Massey Services is one of the nation’s largest and most respected service companies in the pest management industry. Celebrating 41 consecutive years of profitable growth, Massey Services and its subsidiary organizations employ more than 2,900 team members who provide residential and commercial pest prevention, termite protection, landscape and irrigation services for nearly 1 million customers from 191 Service Centers throughout Alabama, Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Oklahoma, Virginia and Tennessee.

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from Pest Management Professional https://www.mypmp.net/massey-services-acquires-solve-pest-pros/
Sacramento CA

Kness Pest Defense: Ants-No-More Ant Bait Station

IMAGE: KNESS PEST DEFENSE
IMAGE: KNESS PEST DEFENSE

 Kness Ants-No-More Bait Stations are designed to target ant colonies at the source, helping prevent repeat activity instead of chasing trails. The controlled-access, tamper-resistant design supports consistent performance across residential and commercial accounts. 

When control is precise and predictable, routes stay efficient and results stay professional. That’s the pro’s edge. 

Discover how Ants-No-More helps you work smarter in the field. 

About Kness Pest Defense

Per company history, the Ketch-All was invented by a young, widowed father of six, Austin Enos “Brick” Kness, in 1924. Mice were prevalent at the high school in which Kness was a custodian, and led him to the idea of the “box” trap. Kness, a Pest Management Professional Hall of Famer (Class of 2024), built the first trap from a square oilcan, a Tuxedo Tobacco can, a spring from a curtain rod, and the wood base of a crate. The first night he set his trap, he captured five mice.

He was elated and showed the teachers and his friends. He was encouraged to build others for his friends and to seek a patent. By 1927, Kness Mfg. Co. was formed to produce the KetchAll Automatic Mousetrap and another of Kness’ inventions, the RotoBow tree saw.

Kness.com

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from Pest Management Professional https://www.mypmp.net/kness-ants-no-more-ant-bait-station/
Sacramento CA

Tuesday, February 24, 2026

Noosa Pest Management acquires Homeworks

Noosa Pest Management recently announced the acquisition of HomeWorks Pest Control, a South Carolina-based pest control company, as part of its continued growth strategy in the region.

Pictured from left: Adam Causey, Noosa Pest management director, Claire Conway, Noosa Pest director of communications, Mike Tullos, HomeWorks Pest Control owner and Fred Wingate, Noosa Pest Management pwner
Pictured from left: Adam Causey, Noosa Pest management director; Claire Conway, Noosa Pest director of communications; Mike Tullos, HomeWorks owner; and Fred Wingate, Noosa Pest Management owner. IMAGE: NOOSA PEST MANAGEMENT

The acquisition ensures a seamless transition for HomeWorks Pest Control customers following the retirement of its owner. HomeWorks Pest Control has served residential clients in the Tega Cay, SC region with a focus on reliable, personalized service. Noosa Pest Management will assume all service operations and maintain continuity for customers.

“This acquisition allows us to continue building our presence in the region, while honoring the strong customer relationships HomeWorks has established,” said Claire Conway of Noosa Pest Management. “We’re committed to providing a smooth transition and maintaining the high level of service customers have come to expect.”

HomeWorks Pest Control has built a loyal residential customer base. As part of the transition, customers will retain consistent service schedules and gain access to Noosa Pest Management’s expanded resources and support infrastructure.

About Noosa Pest Management

Noosa Pest Management provides residential and commercial pest control services with a commitment to dependable service, customer care and environmentally responsible solutions. The company operates in North and South Carolina and continues to expand through strategic acquisitions and organic growth.

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from Pest Management Professional https://www.mypmp.net/noosa-pest-management-acquires-homeworks/
Sacramento CA

Monday, February 23, 2026

Nisus: Zone Out Mosquito and Flea

Jug of Nisus Zone Out
IMAGE: NISUS

Level up your mosquito control this spring with the latest, trademarked innovation from Nisus: Zone Out Mosquito and Flea, which delivers fast, powerful control while leaving behind a light, refreshing cinnamon-mint scent. Zone Out features a proprietary blend of eight essential oils chosen for their synergistic effects. It is packaged in a convenient “tip-and-measure” 1-gallon jug for quick and easy field measurements. When used as directed, the company says, Zone Out delivers 100 percent mosquito knockdown in less than 10 seconds and up to 100 percent kill within an hour after application. Zone Out also provides 100 percent knockdown of fleas in 20 minutes.

As a low-viscosity, “water-thin” concentrate, Zone Out ensures effortless mixing and suspension into a working solution, as well as easy resuspension. It is exempt from registration by the U.S. Environmental Protection Agency by the Federal Insecticide, Fungicide and Rodenticide Act’s 25(b) provision.

About Nisus Corp.

Nisus Corp. is a privately held company that manufactures sustainable products for the professional pest control industry, industrial wood protection industry and the agricultural liquid micronutrient industry at its manufacturing plant based in Rockford, Tenn.

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from Pest Management Professional https://www.mypmp.net/nisus-zone-out-mosquito-and-flea/
Sacramento CA

Nisus Corp. enters partnership with NPMA

The National Pest Management Association (NPMA) announced that Nisus Corporation, a manufacturer of eco-conscious pest control and wood protection products, will join as a strategic partner. Founded in 1990, Nisus has been at the forefront of developing innovative, environmentally responsible solutions for the pest management industry. It has been instrumental in advancing borate-based technology for termite and pest control.

The company’s sustainable product portfolio, ranging from perennial staples such as Bora-Care to new launches like their EPA-registered Pro-Shield NSulation, serves as bridge between the pest control industry and professionals in markets like construction, industrial wood protection, agriculture and more.

“NPMA is proud to welcome Nisus Corporation as our newest strategic partner. Their longstanding commitment to sustainability, innovation and the advancement of pest management professionals aligns perfectly with the values of our organization. We look forward to deepening our collaboration with Nisus to support our members and drive continued progress across the industry,” noted NPMA CEO Dominique Stumpf in a news release.

“Nisus is honored to renew its commitment to the pest management industry in becoming a strategic partner of NPMA. For over 35 years, we have worked to provide pest management professionals with innovative and sustainable solutions that protect public health, lower environmental impact and help PMPs defend health and property. Our partnership with NPMA reflects our organizations’ shared mission to support the professionals serving our communities every day,” said Lee Barrett, president and CEO of Nisus Corporation. “We look forward to working alongside NPMA and our fellow industry leaders to advance the standards and future of pest management.”

Nisus Corporation joins the exclusive ranks of NPMA’s existing strategic partners, BASF, Corteva, Envu, FieldRoutes, MGK, Syngenta and WorkWave.

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from Pest Management Professional https://www.mypmp.net/nisus-corp-enters-partnership-with-npma/
Sacramento CA

CPCA Spring Conference registration opens

IMAGE: CPCA
IMAGE: CPCA

Registration is open for the Colorado Pest Control Association (CPCA) Spring ConferenceApril 15 –16, 2026, at the Embassy Suites Loveland Conference Center.

The two-day event brings together pest control professionals and industry partners to learn, connect and strengthen Colorado’s pest control industry. Attendees will earn core and continuing education credits, while vendors gain meaningful face-to-face time with decision-makers from across the state.

Registrant participation also directly supports the CPCA Industry Defense Fund, helping protect the industry through advocacy, education and regulatory engagement.

Core credits offered include:

  • Laws and regulations (2)
  • Applicator safety
  • Public safety
  • Environmental protection
  • Pesticides and their families
  • Use of pesticides

Continuing Education Credits (CEUs)

  • Wood Destroying Cat 301
  • Residential Commercial (2) Cat 304
  • Non-Soil Fume Cat 309B
  • Outdoor Vertebrate Cat 302
  • Public Health Cat 110

About the Colorado Pest Control Association

The CPCA was founded in 1982 in Denver, Colo. The association serves pest control professionals across the state, providing education and training and a wide range of resources. The CPCA also works to advance the professionalism of the industry through many activities, including conferences, seminars and other group activities.

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from Pest Management Professional https://www.mypmp.net/cpca-spring-conference-registration-opens/
Sacramento CA