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The National Pest Management Association (NPMA) has released resources for pest management professionals to utilize for business and customer communications as the coronavirus (COVID-19) continues to spread.
The NPMA said in a statement that its team is working with the local, state and federal governments to understand areas where pest management professionals (PMPs) can serve the public and to better understand what is classified as an essential service. The NPMA firmly believes that structural pest control is an essential industry that must continue to provide the valuable services the industry offers during this pandemic. PMPs who wish to support the NPMA’s stance can customize a letter to share with local municipalities. The letter is also being shared with the Centers for Disease Control, Homeland Security, Governors, the Environmental Protection Agency, ASPCRO, AAPCO and The League of Cities.
“In uncertain times like these, we all need to work together and do what we can to protect public health, food and property while also keeping the best interests of our customers and employees top of mind,” the statement from the NPMA said.
The NPMA will be hosting a webinar on Friday, March 20, 11 a.m.-12:15 p.m. EST. The webinar is being offered in an effort to share the latest policy news, human resources considerations and regulations to watch for, communications resources and basic info on licensing for sanitation/disinfecting. It is available at no charge but space is limited to the first 5,000 registrants, however, it will also be recorded and posted on the soon-to-be-launched site pestcontrolcoronavirus.com. Reserve your spot now.
PMPs serve the role as a protector of public health and property, according to the NPMA. The association has shared a templated letter to help PMPs better communicate with customers who may begin asking questions about service offerings or to communicate any changes or interruptions in operations.
The NPMA recommends assigning an employee the task of checking the CDC’s website regularly for updates and then sharing the information with fellow employees. The NPMA post also addresses such considerations as time off work for illness and payment during absences.
The NPMA member’s-only page on coronavirus information is now available to the entire industry. Here, users can find up-to-date information, preparedness documents for employers and commonly asked questions.
PMPs EXTEND SERVICE OFFERINGS
Pest management companies have been launching new service offerings and posting statements to serve their customers and help protect public health.
Apex Pest Control, based in the United Kingdom, has launched a new service in light of COVID-19 reaching pandemic status as designated by the World Health Organization (WHO). The company’s “Coronavirus Sterile Cleaning Service” was created to offer sterilization services to its commercial and residential customers maintain a clean and healthy environment.
Pestmaster Services has also initiated services to help reduce risks associated with COVID-19. The company, which mainly serves a commercial client base, is working to treat trains, buses, hospitals, schools and many other locations where there’s high human traffic, as a precaution and preventive measure. The company said its goal is to reduce risk and liability for clients, and assist in creating safer environments for people traveling through high-traffic areas.
Sentinel Pest Control released a statement to let customers know of the company’s updated procedures. PMPs at Sentinel are equipped with all necessary personal protective equipment and have stopped asking for customer signatures on handheld devices.
Black Knight Termite and Pest Control in Temecula, Calif., plans to continue services for all customers. As part of the company’s efforts to combat the spread of illness, all company vehicles will be cleaned and disinfected daily.
Paolo Bossio, CEO and president of Advantage Pest Control in Ontario, Canada, released a statement to customers. “At Advantage Pest Control, we continue to operate to help protect our clients and their homes. We have added in additional control procedures and precautions to keep our staff and clients healthy and safe.”
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The post How to communicate with customers about COVID-19 appeared first on Pest Management Professional.
from Pest Management Professional https://www.mypmp.net/2020/03/18/how-to-communicate-with-customers-about-covid-19/
Sacramento CA
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