Building a community of pest management knowledge

Earlier this year, longtime Rentokil Terminix entomologists Dr. Nancy Troyano, BCE, and Jen Fox, ACE, teamed up to invite pest control experts to share their practical insights, real-world experiences and forward-thinking ideas in an effort to help businesses stay ahead of emerging challenges.

Dr. Troyano is director of operations education and training, while Fox was most recently director of service delivery for the Memphis, Tenn.-based company, which serves approximately 4.9 million customers and has 57,700 employees globally. Founded in 1927, Terminix became part of UK-based Rentokil Initial in 2022 following the acquisition of Terminix Global Holdings Inc.

“The Pest Collective” officially launched in April and is geared to business leaders who are responsible for protecting their people, products, operations and brand reputation.

Educational resource

Ultimately, “The Pest Collective” is about creating a community of learning.

“We recognized there was an opportunity to create a resource focused on educating and informing consumers,” says Dr. Troyano. “Commercial pest management is becoming increasingly complex due to evolving regulations, technology, food safety requirements and changing customer expectations.”

Helping businesses make informed decisions, instead of reacting to pest issues after they occur, is the goal of the conversations featured on “The Pest Collective.” Scientists, operations leaders, food safety experts, pest control industry partners and other experts share their unique expertise and real-world experience.

“Having guests allows us to present multiple perspectives and gives listeners practical advice from professionals who solve these challenges every day,” Dr. Troyano says. “We’re proud to bring together industry experts who are passionate about sharing knowledge and helping businesses succeed.”

Topics are driven by customer needs and include emerging trends, seasonal risks, regulatory changes, customer questions and common operational challenges.

Consistent content

Dr. Troyano and Fox began recording early in the year to build a library of episodes featuring consistently valuable content that they then release on schedule. Titles describe what listeners can expect, such as “Reactive vs. Proactive: Why Timing Matters in Pest Control” and “How Pest Issues Put Food Safety and Inspections at Risk.”

With compelling topics like those, listeners cannot help but take away practical knowledge they can apply in their businesses immediately. But that’s not all Dr. Troyano and Fox hope listeners learn from “The Pest Collective.”

“More importantly, we want businesses to view pest management as a proactive business strategy — not simply a reactive service,” says Dr. Troyano. “Effective pest management protects operations, supports compliance, safeguards reputations and ultimately contributes to business success.”

The episode titled “Groundhog Day: Why Rodent Problems Recur” is one of Dr. Troyano’s favorites. “I appreciate how it takes a common frustration — dealing with the same rodent issues over and over — and explores the root causes behind why they keep coming back,” she says. “Rather than focusing solely on treatment, the episode emphasizes the importance of identifying underlying conditions, strengthening exclusion efforts, improving sanitation and adopting a long-term prevention strategy. It’s a great example of the proactive mindset we hope to inspire through ‘The Pest Collective.’”

Sofranec can be reached at dsofranec@northcoastmedia.net or 216-706-3793.

<p>The post Building a community of pest management knowledge first appeared on Pest Management Professional.</p>

from Pest Management Professional https://www.mypmp.net/building-a-community-of-pest-management-knowledge/
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