CONSIDERATIONS FOR YOUR STANDARD OPERATING PROCEDURES MANUAL
- Develop a written employee communication and customer communication that outlines individual responsibilities and manages expectations.
- Are you providing outside service only until further notice or unless a customer specifically requests inside service?
- Should technicians be calling ahead to discuss the type of service that they will be performing and any issues a customer might be having? To open/unlock backyard gates, arrange for any physical payments to be left on the porch or mailbox?
- Communication what additional precautions is the company taking to ensure employees and customers stay safe.
- Is the company offering different payment options?
- Something more?
- Once you’ve drafted this written communication, share it with your employees and your customers. Consider adding it to your employee manual and having employees sign off on it. Eliminate any question about whether or not your new protocols are optional – these are all mandatory changes to company SOP.
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from Pest Management Professional https://www.mypmp.net/2020/04/22/sop-manual-considerations/
Sacramento CA
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