Registration opens for 2027 WorkWave user conference

WorkWave, a Holmdel, N.J.-based provider of software and solutions that help mobile service companies thrive, has opened registration ior the WorkWave AMPLIFY Customer Conference 2027. Taking place from Jan. 31, 2027, through Feb. 3, 2027, at the iconic Hilton New Orleans Riverside, the conference will bring pest control, lawn care, cleaning and security professionals together to explore strategies for scaling operations, adopting new technology, and preparing for what’s next in field service.

Formerly known as Beyond Service, the conference has evolved into WorkWave AMPLIFY to reflect the momentum and impact of WorkWave’s community of industry innovators and principal decision-makers. It is designed to help business owners, executives and operations leaders turn deep industry knowledge into actionable, measurable results. For PestPac, RealGreen and TEAM Software customers, the 2027 conference offers a powerful opportunity to learn from peers, product experts and industry leaders.

WorkWave AMPLIFY 2027 is expected to bring together more than 1,000 forward-thinking attendees for three powerhouse days of immersive learning, technology insights and more than 70 focused sessions. The event will feature operational expertise, data insights and technology solutions for field service organizations.

Event highlights

• AI and innovation. Get an exclusive first look at new tools and product announcements that are redefining how the pest, green, cleaning and security sectors leverage artificial intelligence (AI) for growth.
• High-value, role-specific learning paths. Explore practical strategies for tackling operational bottlenecks and common industry challenges, from labor constraints and rising costs to business scaling.
• Peer-to-peer learning. Join customer-led sessions focused on real-world business wins, practical lessons and strategies that have supported growth.
• Complimentary product boot camps: Kick off the experience on Sunday, Jan. 31, with intensive, focused product training led by software experts to help attendees build product mastery before the main event begins.

“As our customers continue to push boundaries and scale new ways to grow, we’ve transformed our flagship event to match their ambition,” WorkWave CEO Kevin Kemmerer said in a news release. “Next year’s conference is focused entirely on helping you amplify what matters most: your growth, your impact and your ultimate results.”

Learn more and register online at WorkWave.com/amplify27.

About WorkWave

WorkWave is on a mission to “deliver innovative software and fintech solutions to the dedicated service professionals who ensure the world remains safe, clean and beautiful.” Powering millions of services every year, leading companies in lawn care, pest control, commercial cleaning and security guarding rely on WorkWave’s comprehensive software-as-a-service (SaaS) solutions, including its core offerings PestPac, RealGreen & TEAM Software, to manage and grow their businesses. Backed by decades of experience, passionate teams and an unwavering commitment to its customers, WorkWave’s vision is to empower the world’s mobile service workers to build a brighter future.

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Sacramento CA

Aruza expands in Charleston, S.C.

Aruza Pest Control has acquired the Charleston, S.C., operations of Core Pest Solutions. Core Pest Solutions will continue with its operations in Charlotte, N.C., and Logan, Utah. The acquisition expands the Charlotte, N.C.-based Aruza’s footprint in the Charleston market.

“This acquisition represents another exciting step in Aruza’s growth strategy,” Aruza CEO Joshua Langdon said in a news release. “Core Pest Solutions has earned an outstanding reputation in the Charleston market by putting customers first and building lasting relationships. Those values closely align with our own. We’re excited to welcome their customers and team members to Aruza and look forward to continuing the high level of service they have come to expect while introducing expanded service offerings.”

“We’re proud of what our team has built over the years,” Core CEO Tyler Roskelley said in the release. “Finding the right long-term partner was incredibly important to us. Aruza shares our commitment to customer care, employee development, and operational excellence, making them the ideal organization to continue serving our customers and providing new opportunities for our employees.”

The acquisition also reflects the continued investment and strategic support of Concentric Equity Partners, Aruza’s investment partner based in Chicago, Ill.

“At Concentric Equity Partners, we seek to partner with exceptional management teams that prioritize people, culture and long-term value creation,” Concentric Operating Partner Rob Swartz said in the release. “This acquisition represents another important milestone in Aruza’s strategic growth across the Southeast.

The acquisition supports Aruza’s long-term strategy of growing through a combination of organic expansion and strategic acquisitions of respected pest management companies that share its commitment to customer service, employee development, and core values.

Customers transitioning from Core Pest Solutions will continue receiving professional pest control services with access to Aruza’s comprehensive residential pest management programs, including Aruza 360°, Aruza 360° Plus, termite protection, mosquito reduction, rodent control, crawlspace solutions, insulation services and other home protection offerings.

About Aruza Pest Control

Founded in 2016, Aruza Pest Control offers comprehensive services in North and South Carolina, Florida and Texas. Built on a foundation of five Core Values — accountability, integrity, humility, kindness and gratitude — Aruza’s commitment to exceptional customer service and innovative pest management solutions has earned it recognition, including being named to the Inc. 5000 list of fastest-growing private companies.

About Concentric Equity Partners

Concentric Equity Partners is a private investment firm that partners with leading middle-market companies by providing capital and strategic advisory to accelerate long term value creation. Concentric’s approach is simple: Support entrepreneurs and operators by providing the resources required to achieve extraordinary results. The firm’s investment team is made up of individuals with distinguished track records as operators and professional investors across a variety of growth oriented middle market companies.

Concentric Equity Partners is the direct investing arm of Financial Investments Corp., a private asset management firm and family office with over $2 billion in investment commitments under management. Financial Investments Corp.was founded in 1994 by father and daughter Harrison and Jennifer Steans and has been partnering with private companies for more than 25 years.

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Sacramento CA

Arrow Exterminators: Merger Opportunities

Family-owned and -operated since 1964, Atlanta-based Arrow Exterminators is the largest family-owned pest and termite control company in the United States, ranked by revenue. Arrow has more than 200 service centers, more than 3,600 team members and revenues exceeding $470 million. Featuring QualityPro accreditation by the National Pest Management Association, the company offers innovative and environmentally responsible services to protect homes and businesses of customers and operates in 16 states: Alabama, Arizona, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. 

Arrow is led by President and COO Tim Pollard, CEO Emily Thomas Kendrick, and Chairman Joe Thomas, a Pest Management Professional Hall of Fame inductee (Class of 2009). The company was founded in 1964 by industry veteran Starkey Thomas and his wife, Jean. Since acquiring its first company in 1988, Arrow has grown by partnering with pest control businesses that share its values and dedication to quality. Today, it stands as the largest family-owned pest and termite control company in the United States.

Arrow offers a full range of services, including pest control, termite protection, mosquito prevention, wildlife control and exclusion, handyman work, insulation services and new construction treatments. These services are available for both residential and commercial customers.

As a third-generation family business, Arrow respects the time and effort it takes to build a successful pest management company. The team understands the importance of creating strong foundations for lasting partnerships and works closely with acquisition partners to ensure a smooth transition for both customers and employees.

Whether you’re ready to sell or just exploring options, email mergers@arrowexterminators.com or visit online.

ArrowExterminators.com/mergers

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Sacramento CA

Clicki Referrals: RewardsPass

Clicki Referrals, a referral automation platform built for pest control and home service businesses, has launched and trademarked RewardsPass, a new digital wallet experience that helps companies keep referral programs, rewards, promotions and loyalty offers directly in their customers’ phones.

RewardsPass allows pest control, lawn care, cleaning and other home service businesses to create branded Apple Wallet and Google Wallet passes that customers can save to their digital wallets. Each pass can include a referral QR code, referral link, reward details, customer balance, booking links, promotions, VIP perks, contact information and other program details.

The biggest advantage to RewardsPass, according to the Clicki team, is permanence. Once installed, the business earns a lasting place inside the same digital wallet customers already use for boarding passes, credit cards, event tickets and other everyday items. Instead of asking customers to remember a link, search through old emails or download another app, RewardsPass gives them a branded referral and rewards hub that stays with them at all times.

For service companies, this makes referrals easier to remember, share and track.

“Most pest control and home service companies already earn referrals through great service, but the referral process is usually too manual, too forgettable, or too hard for the customer to act on,” Kendall Hines, co-founder and CEO of Clicki Referrals, said in a news release. “RewardsPass puts the referral program right inside the customer’s digital wallet, next to the things they already use every day. No app download. No messy tracking. Just a simpler way to activate the customers who already love your business.”

RewardsPass also creates a new communication pathway after the pass is installed. Businesses can use wallet-based push notifications to keep referral offers, seasonal promotions, rewards, booking reminders and customer campaigns top of mind. This gives businesses another way to stay visible without relying only on email, text messages, paid ads or social media algorithms.

RewardsPass connects with Clicki’s referral tracking and payout system, allowing businesses to manage referral offers, customer rewards, campaign performance and payouts from one platform. Companies can send customers a branded RewardsPass through SMS, email, QR code or post-service follow-up, making it easy to introduce the program immediately after a completed service visit.

Once saved, RewardsPass gives customers a persistent, mobile-first way to refer a friend at the exact moment someone asks for a recommendation. The pass is always with them, sitting directly in their digital wallet, which makes the referral experience faster and more natural for the customer while giving the business a repeatable system for turning customer goodwill into measurable growth.

“Referral programs should not live in a forgotten email or on a buried landing page,” Hines said. “They should be with the customer all the time, ready the moment someone asks, ‘Who do you use?’ That is the future we are building with RewardsPass.”

About Clicki Referrals

Based in Grand Rapids, Mich., Clicki Referrals is a referral automation platform built for service businesses. The platform helps companies automate referral tracking, reward payouts, customer engagement, employee incentives, partner programs and campaign management. Clicki works with home service businesses across pest control, lawn care, cleaning and other appointment-based industries.

JoinClicki.com

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Sacramento CA

QOTM: Best ant management practices our experts have learned

What’s the best ant management lesson you’ve learned?

Dan Baldwin

Dan Baldwin, MPH, BCE, REHS/RS, FRSPH, Hawx Pest Control

“Most of the ants we deal with have subterranean nests and can travel long distances from their nests. Because they also are influenced by temperature and other environmental factors, never assume that just because you don’t find ants during the inspection, they’re not there. Targeted baiting in likely nesting areas or in areas where ants may have been observed in the past, for example, is a prudent practice.”

Foster Brusca

Foster Brusca, The Pest Posse

“Return to the absolute basics of pest control: You must seek out the source. When I deal with an ant infestation, I know success relies on looking beyond the inside of the structure. You must inspect the outside to locate the actual colony or trailing paths. I always ask myself, ‘Why are the ants trailing to this area?’ and ‘Where are the entry points?’ Managing ants effectively isn’t about quick treatment; it’s about finding the root cause both inside and out.”

Doug Foster

Doug Foster, Burt’s Termite & Pest Control

“Meticulous attention to detail is the best lesson I have learned to help curb retreatments and profit-killing return visits. Did you inspect and treat both the interior and exterior? Did you get into the crawlspace? Did you use multiple baits? Of course, a checklist and standard operating procedures (SOPs) serve as a great guide for both new and seasoned technicians.”

Dr. Hamilton Allen

Dr. Hamilton Allen, BCE, Fox Pest Control

“Ants can have discerning palates. A bait product working today may not work tomorrow. Many service professionals have their go-to ant bait. However, ant feeding preferences may change with the season, so it’s best to carry a few different products with you just in case the ‘preferred flavor of the month’ has changed.”

Michael Broder

Michael Broder, BHB Pest Elimination

“Get a positive ID on the exact species you are treating. While many ants look alike, treatment protocols can vary greatly depending on the specific species.”

Dr. Mohammed El Damir

Dr. Mohammed El Damir, BCE, Adam’s Pest Control

“Success depends on colony elimination and correcting underlying conditions, rather than immediate kill counts. For example, seeing dead carpenter ants can provide a false sense of control if the queen remains or if moisture issues and satellite colonies aren’t addressed. I also remind clients that baiting may temporarily increase visible activity. Ultimately, effective control requires understanding biology, performing thorough inspections, and setting realistic expectations.”

Eric Scherzinger

Eric Scherzinger, Scherzinger Pest Control

“Make sure you identify what type of ant you are dealing with correctly, or you can turn an ant problem into a really bad ant problem.”

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Sacramento CA

NPMA debuts workforce initiative for college campuses

The National Pest Management Association (NPMA) has announced a new initiative designed to build a stronger talent pipeline for the $13+ billion U.S. pest management industry. The first LAUNCH: Pest Management Career Summit will take place March 8–10, 2027, at the University of Tennessee, Knoxville.

“Pest management is a dynamic, growing industry, but too few students and other emerging talent know it’s even an option,” NPMA CEO Dominique Stumpf, CAE, noted in a news release. “LAUNCH is our opportunity to change that — to show talent from technical schools, two-year programs and four-year universities alike, across every discipline from business to the skilled trades, that this industry offers real careers with real growth potential. We’re proud to bring this event to life in Knoxville and to partner with faculty and career services professionals who are on the front lines of guiding students toward their next opportunity.”

The event brings together four key audiences:

1. college students and other emerging talent
2. faculty and career services professionals who influence student career decisions
3. NPMA member pest control companies
4. pest management industry suppliers

Over the three-day event, students will engage in the “Employer Engagement Zone,” a career fair connecting them directly with hiring companies. There will also be team-based challenges, professional development sessions and networking receptions built around the summit’s core theme: Business. Technology. Science. Service.

For NPMA member companies and industry suppliers, LAUNCH offers a direct line to emerging talent through career fair participation and a range of sponsorship opportunities. Details on sponsorship tiers are now available.

More information for students and faculty is available at LaunchYourPestCareer.org. Companies and suppliers interested in participating or sponsoring can learn more at NPMAlaunch.org.

About the National Pest Management Association

The National Pest Management Association is a non-profit organization with more than 4,000 members. It was established in 1933 to support the pest management industry’s commitment to the protection of public health, food and property from the diseases and dangers of pests. The association has had many notable leaders over the years, including Pest Management Professional Hall of Famers Bill Buettner (Class of 1998), Dr. Ralph Heal (Class of 2003), Dr. Phil Spear (Class of 2004) and Bob Rosenberg (Class of 2013), to name just a few.

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Sacramento CA

FPMA bestows inaugural award on McCall technician

The Florida Pest Management Association (FPMA) has awarded its inaugural Pest/Termite Technician of the Year to David Biddle, a universal service professional with Jacksonville, Fla.-based McCall Pest & Wildlife.

Biddle received the honor, designed to recognize top performance in technical expertise, customer service and leadership, at the FPMA Summer Conference Awards Dinner in Orlando, Fla., in June. He was selected based on his experience, certifications, training achievements, and strong customer and company testimonials. Per a news release from the Northwest Family of Brands, Biddle is “known for his dedication to customers and his commitment to making a meaningful impact in the community.”

“This is a proud and surreal moment for Dave and the entire McCall team,” Jeff Dunn, co-president of Northwest Family of Brands, said in the release. “We are grateful to have a teammate like Dave, who genuinely cares about his customers and the communities he serves, and for the McCall service center leaders and team who cultivate an environment where excellence thrives. Dave is truly deserving of this FPMA recognition, and we appreciate the example he sets for us all.”

About FPMA

Founded in 1945 and based in Tarpon Springs, Fla., the Florida Pest Management Association (FPMA) is a nonprofit trade organization representing more than 1,000 pest management professionals, business owners and suppliers across Florida. It advocates for the industry, provides continuing education and hosts events like the annual Business & Operations EXPO.

About McCall Pest & Wildlife

Family-operated since 1928 and a certified QualityPro provider, McCall Pest & Wildlife is part of the Northwest Family of Brands. Service areas include Gainesville, Jacksonville, Ocala, Tallahassee, Tampa and Orlando, Fla. Northwest Exterminating was founded in 1951 and joined the Rollins Inc. family of leading brands in 2017. Northwest has grown across the Southeast to include over 60 service centers, with plans to continue that growth alongside Rollins in partnership with leading pest control brands. 

Rollins Inc. is an Atlanta, Ga.-based consumer and commercial services company. Through its family of leading brands, Rollins and its franchises provide essential pest control services and protection against termite damage, rodents and insects to more than 2.8 million customers in North America, South America, Europe, Asia, Africa and Australia, with approximately 22,000 employees from more than 850 locations. Rollins is parent to Aardwolf Pestkare, Clark Pest Control, Crane Pest Control, Critter Control, Fox Pest Control, HomeTeam Pest Defense, Industrial Fumigant Company, McCall Service, MissQuito, Northwest Exterminating, OPC Pest Services, Orkin, Orkin Australia, Orkin Canada, PermaTreat, Safeguard, Saela Pest Control, Trutech, Waltham Services, Western Pest Services and more.

Gary Rollins, Rollins’ Executive Chairman Emeritus of the Board, is a member of the Pest Management Professional Hall of Fame (Class of 2012).

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Sacramento CA