Friday, April 26, 2024

Highlights of UPFDA’s 2024 spring conference

The United Producers, Formulators and Distributors Association’s (UPFDA’s) spring conference took place at the Bellagio Hotel & Casino in Las Vegas,  Nev., April 23-24, 2024.

Check out some highlights from the event below, and look for complete coverage in Pest Management Professional‘s (PMP’s) June issue:

 

PHOTO: PMP STAFF

Prakish lyerm, CTO of Inhance Technologies. PHOTO: PMP STAFF

 

PHOTO: PMP STAFF

Jad Darsey, Inhance Technologies’ Barrier and Surfaces business lead. PHOTO: PMP STAFF

 

PHOTO: PMP STAFF

Rob Jennings, vice president of sales and marketing for Container Manufacturing. PHOTO: PMP STAFF

On Wednesday morning, a trio of experts discussed the concept of barrier packaging, which in basic terms is a broad category of plastic materials that protects products by limiting exposure to moisture, oxygen and light. Rob Jennings, vice president of sales and marketing for Container Manufacturing, reviewed how barrier containers affect the pest control industry, especially how they could impact sustainable packaging solutions. Prakash Iyer, Inhance Technologies’ chief technology officer, and Jad Darsey, the company’s barrier and surfaces business lead, then discussed fluorination and its effect on barrier packaging, particularly from a regulatory point of view.

 

PHOTO: PMP STAFF

Megan Moloney, NPMA’s director of meetings and exhibits. PHOTO: PMP STAFF

Megan Moloney, director of meetings and exhibits for the National Pest Management Association (NPMA), presented an association update during the UPFDA meeting.

PHOTO: PMP STAFF

Andrej Branc, Americas business manager for PelGar USA. PHOTO: PMP STAFF

Andrej Branc, Americas business manager for PelGar USA, presented a rodenticides update. He outlined the risk mitigation measures the U.S. Environmental Protection Agency (EPA) is proposing, some of the key drivers, and how the regulatory changes could impact pest management professionals (PMPs).

 

 

PHOTO: PMP STAFF

Manufacturing panel. PHOTO: PMP STAFF

Marty Whitford, PMP publisher and vice president of content for its parent company, North Coast Media, moderated the manufacturers panel focused on “Turning Obstacles into Opportunities.” Pictured from left are Whitford; James Osuch, vice president of sales for Rockwell Labs; Ryan Klein, vice president of sales for AMGUARD; and Joe Grippi, key account manager for UPL NA Environmental Solutions. Among the topics covered were navigating and seizing growth in pest management; protecting business amid the current consolidation boom; offsetting inflation through price hikes and tighter cost controls; and competing with lowballers in the market.

 

PHOTO: PMP STAFF

David Crow. PHOTO: PMP STAFF

The topic for David Crow, president of D.C. Legislative and Regulatory Services and author of The Pale-Faced Lie, was “Election 2024: The Craziest One in our Lifetimes.”

“Not since the Civil War have we as a nation been this divided,” Crow told attendees. “The election outcome will be determined by fewer than 200,000 votes in four to five states. I will not venture a guess on the winner but will say that we likely will remain divided, either way, after the presidential election.”

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from Pest Management Professional https://www.mypmp.net/2024/04/26/highlights-of-upfdas-2024-spring-conference/
Sacramento CA

New research show impacts of warming temperatures on mosquitoes

PHOTO: UF/IFAS

Showing a bursting oocyst with sporozoites exiting on the surface of a midgut of an Anopheles gambiae s.s. mosquito. PHOTO: UF/IFAS

New research shows the impacts of warming temperatures in mosquito species carrying malaria-causing parasite.

In 2022, an estimated 249 million malaria cases killed 608,000 people in 85 countries worldwide, including the U.S., according to the World Health Organization. Florida was one of the states with reported cases last year.

Malaria continues to pose a considerable public health risk in tropical and subtropical areas, where it impacts human health and economic progress.

In “Estimating the effects of temperature on transmission of the human malaria parasite, Plasmodium falciparum,” a study published in the journal Nature Communications, researchers at the University of Florida, Pennsylvania State University and Imperial College combined novel experimental data creating an innovative modeling framework to examine how temperature might affect transmission risk in different environments

“In broad terms, scientists know that temperature affects key traits such as mosquito longevity, the time it takes for a mosquito to become infectious after feeding on an infected host, and the overall ability of the mosquito to transmit the disease,” Dr. Matthew Thomas, a UF/IFAS professor and UF/IFAS Invasion Science Research Institute (ISRI) director, said in the news release. “But what might seem surprising is that these temperature dependencies have not been properly measured for any of the primary malaria vectors in Africa.”

PHOTO: UF/IFAS

A close-up image of matured oocysts on a midgut of a blood-fed Anopheles gambiae s.s. female mosquito. PHOTO: UF/IFAS

“Our findings provide novel insights into the effects of temperature on the ability of Anopheles gambiae mosquitoes — arguably the most important malaria mosquito in Africa — to transmit Plasmodium falciparum, the most prevalent species of human malaria in Africa,” said Eunho Suh, joint first-author with Isaac Stopard at Imperial College, and assistant research professor at Penn State, who conducted the empirical research as a post-doctoral student in Dr. Thomas’ previous lab.

The study involved several detailed laboratory experiments in which hundreds of mosquitoes were fed with Plasmodium falciparum-infected blood and then exposed at different temperatures to examine the progress of infection and development rate within the mosquitoes, as well as the survival of the mosquitoes themselves.

“The novel data were then used to explore the implications of temperature on malaria transmission potential across four locations in Kenya that represent diverse current environments with different intensities of baseline transmission, and that are predicted to experience different patterns of warming under climate change,” said Dr. Thomas.

The study supports previous research results in demonstrating that various mosquito and parasite traits exhibit intermittent relationships with temperature — and that under future warming temperatures, transmission potential is likely to increase in some environments, but could reduce in others. However, the new data suggest that parasites can develop more quickly at cooler temperatures, and that the rate of parasite development might be less sensitive to changes in temperature than previously thought.

The data also indicate that the successful development of parasites in the mosquito declines at thermal extremes, contributing to the upper and lower environmental bounds for transmission.

Combining these results into a simple transmission model suggests that, contrary to earlier predictions, the anticipated surge in malaria transmission, attributed to climate warming, may be less severe than feared, particularly in cooler regions like the Kenyan Highlands.

PHOTO: UF/IFAS

Showing a whole midgut of Anopheles gambiae s.s. mosquito with dozens of oocysts growing on it. PHOTO: UF/IFAS

“Some of the current assumptions on mosquito ecology and malaria transmission derive from work done in the early part of the last century. Our study is significant in highlighting the need to revisit some of this conventional understanding,” said Dr. Thomas.

“While the time it takes for a mosquito to become infectious is strongly dependent on environmental temperature, it also depends on the species and possibly strain of malaria and mosquito,” said Suh.

The comprehensive study and findings represent a significant step forward in understanding the intricacies of malaria transmission and paves the way for future research aimed at controlling malaria on a global scale, the researchers said. The same is true for other vector-borne diseases, such as dengue or Zika virus, added Suh.

“We need more work of the type we present in the current paper, ideally using local mosquito and parasite or pathogen strains, to better understand the effects of climate and climate change on transmission risk,” he said.

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from Pest Management Professional https://www.mypmp.net/2024/04/26/new-research-show-impacts-of-warming-temperatures-on-mosquitoes/
Sacramento CA

Control Solutions Inc.: New size for Doxem Plus Fire Ant Bait

IMAGE: CONTROL SOLUTIONS INC.

IMAGE: CONTROL SOLUTIONS INC.

In the ongoing battle against stubborn ant infestations, pest management professionals can rejoice as Doxem Plus Fire Ant Bait introduces a new size option — a 25-pound bag — to effectively tackle even the most resilient ant colonies. Also available in a 4-pound bottle, Doxem Plus Fire Ant Bait is fast becoming a go-to solution for managing challenging ant populations. Specially formulated to target fire ants, this groundbreaking product works by eliminating not only individual ants but also their queen, leading to crashing the entire colony.

“Our commitment to innovation and customer satisfaction drives us to continuously improve our products,” said Sam Pass, PCO Director at Control Solutions Inc. (CSI). “With the introduction of the new size for Doxem Plus Fire Ant Bait, we aim to empower our users with even more effective tools to combat ant infestations and maintain pest-free environments for their customers.”

Key features and benefits of Doxem Plus Fire Ant Bait include:

  • Season-long fire ant protection (90 days)
  • No new mounds for 3 months
  • For broadcast applications or mound applications

About Control Solutions Inc.

For more than 20 years, Pasadena, Texas-based CSI has been a leader in the development of sustainable pest control formulations, with a wide array of active ingredients. According to its website, CSI is one of the fastest-growing companies in the industry. As one of the 40 subsidiaries that make up ADAMA, the fifth-largest agricultural chemical company in the world, CSI is able to not only offer a large selection of products, but also introduce such innovations as Combination Chemistry, Pressurized Solutions and Encapsulated Solutions.

The company can actually trace its roots to 1958, when President and CEO Mark Boyd’s father, Richard, purchased a small pest control company in Pasadena and founded Ford’s Pest Control. By 1960, Richard Boyd launched Ford’s Chemical to formulate and sell pest control solutions to colleagues and the public. In 1976, he merged the two businesses into Ford’s Chemical and Service. Read more about the history in Pest Management Professional’s anniversary coverage in its July 2018 issue here.

CSI-pest.com

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from Pest Management Professional https://www.mypmp.net/2024/04/26/control-solutions-inc-new-size-for-doxem-plus-fire-ant-bait/
Sacramento CA

Thursday, April 25, 2024

PCO Bookkeepers & M&A Specialists: Pest Control M&A Services

IMAGE: PCO BOOKKEEPERS & M&A SPECIALISTS

IMAGE: PCO BOOKKEEPERS & M&A SPECIALISTS

The team at PCO Bookkeepers & M&A Specialists (PCOB), led by Pest Management Professional magazine columnist Dan Gordon, CPA, has been helping business owners build and exit pest control companies for three decades. PCOB’s mergers and acquisitions (M&A) team members are Certified Public Accountants (CPAs) and master of business administration degree holders (MBAs) who understand it’s not necessarily the highest price that yields the most money; it’s the effectiveness of the tax minimization strategies that creates the best deal for sellers.

PCOB completed 14 M&A deals for clients in 2023 alone. The firm has brokered more than $1 billion in sell-side transactions, netting some of the highest valuations in the pest control industry. Clients report their top reasons for doing business with PCOB include:
  • A focus on the maximum after-tax value for the business — not just the highest price.
  • Discretion and support from the first call until the deal closes.
  • Deep knowledge and relationships with key players in the pest control market.
PCOB helps clients through all phases in the deal process, including:
  • Non-disclosure
  • Letters of intent
  • Due diligence
  • M&A information/acquisition questionnaires
  • Financing
  • Reviewing purchase and sale agreements
  • Other aspects of the deal

Sellers need a team of experts to assist them with structuring the best deal possible from a financial, tax and legal standpoint. PCOB’s approach focuses on maximizing the value of a pest control company by bringing multiple potential buyers to the table.

In addition to helping sellers exit their businesses successfully, PCO Bookkeepers & M&A Specialists assists buyers in the due diligence process and conducts effective business valuations.

The post PCO Bookkeepers & M&A Specialists: Pest Control M&A Services first appeared on Pest Management Professional.



from Pest Management Professional https://www.mypmp.net/2024/04/25/pco-bookkeepers-ma-specialists-pest-control-ma-services/
Sacramento CA

Wednesday, April 24, 2024

Truly Nolen promotes 3 employees

Joseph Mikesell

Joseph Mikesell

Truly Nolen Pest Control recently promoted Joseph Mikesell to business manager for Tampa Bay, Fla. When not in the field, he will be based at the company’s Tampa service office.

Mikesell joined the company in 2014 and was previously a service office manager in Mesa, Ariz., before relocation to Florida for this opportunity. Prior to joining Truly Nolen, he spent 15 years in specialty retail and the telecommunications industry.

Truly Nolen also promoted James Hayhurst to manager of the company’s Brandon, Fla., service office.

James Hayhurst

James Hayhurst

Hayhurst joined Truly Nolen in January 2023 as a manager-in-training. Prior to joining the company, he spent seven years as a store manager for Starbucks, and he spent an additional 18 years in various roles with Fortune 500 companies following 20 years of military service with the U.S. Army. He graduated with a bachelor of arts in sociology and German studies from the University of Maryland and a bachelor of arts in fine arts from the University of North Carolina-Greensboro.

Some of Hayhurst’s new responsibilities will include helping the service office continue to maintain visibility with the local Brandon community as well as instilling the company’s core values throughout his team.

Oscar Avila

Oscar Avila

Truly Nolen also promoted Oscar Avila to manager of the company’s Cape Coral, Fla., service office.

Avila joined Truly Nolen as a manager-in-training in 2022. Prior to joining the company, he worked for another pest control company for three years as a branch manager. Avila double majored and graduated with a degree in finance and business management from the University of Tennessee.

Some of Avila’s new responsibilities will include helping the new service office gain visibility within the local Cape Coral community as well as instilling the company’s core values throughout his team.

About Truly Nolen Pest Control

The Tucson, Ariz.-based pest control company traces its roots to 1938, and to 2006 PMP Hall of Famer Truly Wheatfield Nolen. Nolen’s son, the late Truly David Nolen, founded Truly Nolen of America and Orlando, Fla.-based Truly Nolen International, both of which feature a fleet of yellow “mouse cars” and antique vehicles. Truly Nolen of America is one of the largest family-owned pest control companies in the United States, with more than 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. It also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and more than 60 countries. 

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from Pest Management Professional https://www.mypmp.net/2024/04/24/truly-nolen-promotes-3-employees-3/
Sacramento CA

Hawx relocates headquarters, opens sales office

PHOTO: HAWX PEST CONTROL

The new Hawx headquarters at the AmeriCan Center in Ogden, Utah. PHOTO: HAWX PEST CONTROL

Ogden, Utah-based Hawx Pest Control recently moved from its previous location in the Business Depot Ogden (BDO) to upgrade its headquarters in the storied AmeriCan Center across town.

Echoing the company’s mission to leverage technology to transform the pest control industry, the company’s new headquarters — a converted industrial space outfitted with state of the art technology — has the kind of open office layout favored by other tech companies. In addition to maximizing transparency and opportunities for collaboration, the new headquarters offers numerous employee benefits, from lounge areas with games and massage chairs to its close proximity to local business and restaurants, bike trails and more.

Hawx serves customers across the U.S., with offices in over 30 cities. The new headquarters is the center of the company’s nationwide operation, housing several mission-critical departments, including customer success, customer solutions, inside sales, strategy and data, technology, fleet, accounting, finance, marketing, communications and more.

PHOTO: HAWX PEST CONTROL

Inside the new Hawx office at the AmeriCan Center. PHOTO: HAWX PEST CONTROL

The AmeriCan Center was built in 1914. Originally known as the American Can Company of Utah Building Complex, the buildings were used by the American Can Company to produce millions of cans throughout the 20th century, and assisted in the efforts of both World Wars. The renovated commercial spaces that the AmeriCan Center now offers “combine a modern feel with exposed elements that remind visitors of Ogden’s industrial and culturally diverse past while also pointing to its evolving future,” per the news release.

While the company’s corporate headquarters has taken up residence in Suite 201 on the second floor of the three-story building in the AmeriCan Center, Hawx has also opened up its Ogden Sales Office on the first floor of the building (Suite 101, right beneath its new headquarters). Offering a similarly open layout, this first-floor space will be used by Hawx’s sales leaders primarily for recruitment and networking events. In addition to offices and meeting rooms, it features a golf simulator and a state of the art studio for video and podcast production.

The post Hawx relocates headquarters, opens sales office first appeared on Pest Management Professional.



from Pest Management Professional https://www.mypmp.net/2024/04/24/hawx-relocates-headquarters-opens-sales-office/
Sacramento CA

7 ways to prevent swarms of stinging insects

Dr. Jamel Sandidge, BCE

Dr. Jamel Sandidge, BCE

Protecting customers from stinging insects is important, but protecting yourself as you perform services around homes and businesses also is imperative.

I can guarantee I am not the only one who has bumped into a bush or applied product to an area, only to be immediately swarmed and stung multiple times before getting away. Here are seven ways to help limit these occurrences — and hopefully avoid them altogether.

  1. Know what species are commonly found in your area, including their biology and behavior.
  2. Learn the nest types and preferred nest areas of honey bees (Apis spp.), yellowjackets, hornets and paper wasps.
  3. Before beginning any application, perform a preliminary walk around the property to inspect for these potential threats. This extra step can save you a lot of trouble and a potential trip to the hospital.
  4. Gather some “intel”: Ask the owner or occupant questions about stinging insect activity. Look for visual signs of activity during inspections, such as nests, high numbers of stinging insects at flowering plants, etc.
  5. Look for early-season activity. Make notes on the service ticket for later reference.
  6. Be exceptionally vigilant before climbing ladders. While on a ladder for any account, always inspect for honey bees, wasps or hornets that may be entering the structure from up high.
  7. Stay on the alert during peak activity and look before treating any dense shrubbery that may camouflage nests.

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from Pest Management Professional https://www.mypmp.net/2024/04/24/7-ways-to-prevent-swarms-of-stinging-insects/
Sacramento CA

J.F. Oakes: VA88 Residulen BOGO Offer

IMAGE: J.F. OAKES

IMAGE: J.F. OAKES

Now through Aug. 30, 2024, J.F. Oakes is offering a buy one, get one free (BOGO) promotion on VA88 Residulen with Leave Behind Kill. This non-repellent, odorless and ready-to-use (RTU) insecticide is exempt from the Federal Insecticide, Fungicide & Rodenticide Act (FIFRA) 25(b), which means it’s a minimum-risk product. Made in the USA, its two-phase formula kills bed bugs on contact and provides six-month residual protection. It won’t flush out cockroaches, which makes it ideal for restaurant accounts, the company says. VA88 Residulen is also labeled for a variety of additional crawling insects, including ants, carpet beetles, fleas and more.

About J.F. Oakes Sales & Marketing

As a salesman of termite and rodent control products for a major chemical manufacturer for 26 years, Jim Oakes worked closely with both industry distributors and pest control companies all over the southeastern U.S. Recognizing a need for product lines specifically designed for the pest control industry, Oakes founded J.F. Oakes Sales & Marketing in May 1989.

With his experience and knowledge of termites and treatments, the first lines Oakes introduced were drill bits and spray hoses. Sheffield Masonry Drill Bits were designed with an emphasis on using quality European steel for durability and a full selection of shanks, diameters and lengths commonly used by pest control companies. Chemtrol, now known as Chemoak, was designed with consideration to chemical resistance, safety factors, working pressures, flexibility and ease of use.

Nearly four decades later, the product lines of J.F.Oakes Sales & Marketing include not only equipment, but encompass a wide range of products, including:

  • Advantage Flying Insect and Yellow Jacket Traps
  • Pro-Pest Professional Lures for Rodents and Nuisance Wildlife
  • XLure Pheromone Monitoring Traps
  • Pro-Pest and Safestore brands
  • Pro-Pest Pantry & Clothes Moth Traps
  • Pro-Pest Crawling Insect Traps
  • Pro-Pest Bedbug Monitors

J.F.Oakes Sales & Marketing sells its products through distributors in the U.S., Canada and internationally.

JFOakes.com

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from Pest Management Professional https://www.mypmp.net/2024/04/24/j-f-oakes-va88-residulen/
Sacramento CA

Tuesday, April 23, 2024

Pest Gnome ranks 2024’s Best Metro Areas to Start a Pest Control Business

IMAGE: PEST GNOME

IMAGE: PEST GNOME

Marking April as National Pest Management Month, Pest Gnome ranked 2024’s Best Metro Areas to Start a Pest Control Business.

Pest Gnome compared over 230 of the biggest U.S. metro areas based on five categories.

Pest Gnome determined the factors that are most relevant to rank the best metro areas to start a pest control business. Then, the company assigned a weight to each factor based on its importance and grouped those factors into five categories: demand, earning potential, statewide training programs, state requirements and competition.

For each of the 238 biggest U.S. metro areas, Pest Gnome gathered data on each factor based on the five categories. The company eliminated five metros lacking sufficient data in a single category, resulting in a final sample size of 233 metros.

Finally, the company calculated scores (out of 100 points) for each metro to determine its rank in each factor, each category and overall. A metro’s overall score is the average of its scores across all factors and categories. The highest overall score ranked “Best” (No. 1) and the lowest “Worst” (No. 233). Note: The “worst” among individual factors may not be No. 233 due to ties.

Check out the full ranking chart.

Top 5 Close Up

  1. Jacksonville, Fla. | Overall Score: 72.93
  2. Houston-The Woodlands-Sugar Land, Texas | Overall Score: 69.79
  3. Dallas-Fort Worth-Arlington, Texas | Overall Score: 58.16
  4. New York-Newark-Jersey City, N.Y.-N.J.-Pa. | Overall Score: 57.64
  5. St. Louis, Mo.-Ill. | Overall Score: 54.85

Three Texas metros — encompassing Houston, Dallas and San Antonio  — finished near the top of the ranking with high demand for pest control services and numerous training programs for novice technicians. Residents of Jacksonville, Fla., have the largest demand, indicated by local Google searches seeking pest control providers.

Wages are highest among West Coast metros, like those encompassing Seattle (No. 54) and California metros San Francisco-Oakland-Hayward (No. 93), and Santa Cruz-Watsonville (No. 201). Pest control workers in these three regions make over $25.76 per hour on average, per Pest Gnome’s findings.

The New York City (No. 4) metro has high earning potential and demand with the most common pest species — 89 — but also claims the most competitive pest control industry in Pest Gnome’s ranking.

Small metros in California and Georgia landed toward the bottom, with Madera, Calif., in last place. Places like San Luis Obispo-Paso Robles-Arroyo Grande, Calif. (No. 231), and Albany, Ga. (No. 226), have high hourly wages but already have abundant pest control workers per 10,000 households and low demand overall, per Pest Gnome’s ranking.

About Pest Gnome

Based in Austin, Texas, Pest Gnome is part of the Home Gnome family of home services websites designed to make it easy for consumers to find local home services professionals.

The post Pest Gnome ranks 2024’s Best Metro Areas to Start a Pest Control Business first appeared on Pest Management Professional.



from Pest Management Professional https://www.mypmp.net/2024/04/23/pest-gnome-ranks-2024s-best-metro-areas-to-start-a-pest-control-business/
Sacramento CA

IntelliShift hires CXO, CFO

Kerynn Holtzman

Kerynn Holtzman

IntelliShift recently appointed Kerynn Holtzman as its new chief experience officer (CXO), effective immediately.

As a part of the executive leadership team, Holtzman will focus her efforts on “providing IntelliShift customers with a best-in-class customer experience,” per the news release.

Holtzman brings over two decades of experience in the telematics, transportation and logistics sectors, having worked with industry leaders like EROAD and SkyBitz. Throughout her career, the news releases notes, she has “consistently demonstrated a strong focus on customer lifecycle management and a proven ability to drive growth and operational excellence.”

In her new role, Holtzman will be responsible for overseeing all aspects of the customer experience at IntelliShift. This includes developing and implementing strategies to improve customer satisfaction, loyalty and advocacy.

IntelliShift hires CFO

Dan Irwin

Dan Irwin

IntelliShift also appointed Dan Irwin as its new chief financial officer.

As part of the executive leadership team, Irwin will focus his efforts on strategy, financial forecasting, compliance and legal for IntelliShift.

Prior to IntelliShift, Irwin spent six years as a principal at LLR Partners, a growth-focused private equity firm in Philadelphia, Pa., with more than $5 billion raised. Here, he led the firm’s focus in the industrial Internet of Things space and helped lead LLR’s minority investment in IntelliShift in 2021. Before joining LLR, Irwin spent six years at Goldman Sachs, primarily in the principal investment area.

About IntelliShift

Based in Commack, N.Y., IntelliShift was founded in 2004 as Vehicle Tracking Solutions (VTS). Today, the company provides pest management and other businesses with its all-in-one fleet intelligence platform.

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from Pest Management Professional https://www.mypmp.net/2024/04/23/intellishift-hires-cxo-cfo/
Sacramento CA

Target Specialty Products: Strike Max Alacer Gel Baits

IMAGE: TARGET SPECIALTY PRODUCTS

IMAGE: TARGET SPECIALTY PRODUCTS

Eliminate ants and cockroaches with Strike Max Alacer Gel Baits. The premium gel formulation is designed to control infestations at the source. Features include:

  • Contains the active ingredient indoxacarb for maximum effectiveness
  • Indoxacarb briefly delays disposing the labeled pest, allowing it to return and spread the bait to the harborage site
  • The smooth and highly palatable formulation, which is odorless and non-staining, is effective both indoors and outdoors
  • Gel locks in moisture for extended appeal to labeled pests
  • Can be used in food-handling establishments as directed by the product label
  • Impacts all life stages of ants
Labeled cockroach species include German, American, Australian, Brown, Smoky Brown, Oriental, Brown-Banded and Asian.
Labeled ant species include:
  • Acrobat
  • Argentine
  • Big-headed
  • Carpenter
  • Cornfield
  • Crazy
  • Field
  • German
  • Ghost
  • Harvester
  • Honey
  • Little black
  • Odorous house
  • Pavement
  • Pharaoh
  • Pyramid
  • Red imported fire
  • Rover
  • Thief
  • White-footed

About Target Specialty Products

With over 80 years of industry experience, Target Specialty Products is a leading value-added solutions and service provider of pest control, vector, turf and ornamental solutions, application and aquatic equipment, supplies and education and training programs. Target Specialty Products serves the Vector, pest and turf and ornamental management markets from 44 locations across the United States and Canada.

Target-Specialty.com

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from Pest Management Professional https://www.mypmp.net/2024/04/23/target-specialty-products-strike-max-alacer-ant-and-roach-gel-baits/
Sacramento CA

Monday, April 22, 2024

UGA study estimates urban industry impact

Image: Hey Darlin/DigitalVision Vectors/Getty Images

Image: Hey Darlin/DigitalVision Vectors/Getty Images

A recent study from the University of Georgia (UGA) analyzed the pest management’s contribution to Georgia’s economy to clarify the industry’s value.

The research also highlights areas where entomologists and economists can better collaborate to gather and analyze critical information and offers a model for doing just that. The study was published in February in the Journal of Economic Entomology.

The professional pest management industry (PPMI) dates back over a century in the U.S. People need pest control services for various reasons like health, dealing with invasive species, managing nuisances, responding to weather changes, real estate trends and the growth of the food or retail industry. U.S. Census and Bureau of Labor Statistics data indicate that both revenue and employment for the pest management industry in Georgia increased 117 percent from 1997 to 2021. That level of employment is significant, with projections suggesting it may soon surpass other nearby states, like Texas.

“PPMI is a major economic force in many state economies,” said Dr. Brian Forschler, a professor in the Department of Entomology at the UGA. Jacob Winkles, who did the study for his master’s degree in agribusiness at the UGA, wasn’t in the entomology department but worked in Dr. Forschler’s lab during the last few years of his undergraduate degree program and throughout grad school. “

“Georgia’s economy is split between business and agriculture, and PPMI is one of those industries that runs across both and is important to both,” Dr. Forschler explains. “Without the relationship PPMI has with the Georgia Department of Ag[riculture], there would not be any oversight or consumer protection. And, without PPMI, even agricultural communities would have issues with pests.”

But Dr. Forschler told Entomology Today that entomology and economics have historically been siloed disciplines, which has helped lead to the wider public underestimating the economic role of the PPMI. In a state like Georgia, where the PPMI contributes significantly to the economy,  Dr. Forschler sees this as a problem. He said Winkles’ project was exciting because it was an opportunity to bridge disciplines, which can benefit the PPMI and entomology more broadly.

Today, many state departments of agriculture are the lead agencies that closely monitor the PPMI, which has implications for reporting contributions to agriculture. But they didn’t always. Dr. Forschler notes that, in the 1950s, the PPMI sought regulation to distinguish reputable practitioners from fraudulent ones. While Dr. Forschler highlights the importance of collaboration between practitioners, manufacturers, regulators, and researchers, relationships with regulators vary across states, sometimes becoming adversarial. In Georgia, Dr. Forschler said the relationship has evolved towards cooperation—the state department of agriculture and the PPMI work together for compliance assistance with less emphasis on fines for enforcement. And this relationship, he said, is crucial because the industry’s professionals handle potentially harmful substances in and around people’s homes.

However, the industry faces various challenges in demonstrating its influence compared to other commodity groups with links to university entomology departments. For one thing, despite employing thousands of individuals and generating substantial revenue, the PPMI lacks the deep organizational structure and unified voice seen in some other sectors, making it difficult to advocate for its interests. Dr. Forschler notes the need for greater unity within PPMI to more effectively advocate for legislative actions and funding support.

The motivation for Winkles’ study included filling a research gap by providing, for the first time, a reproducible methodology for economic assessment of the PPMI in a single state, Georgia, with applicability for future surveys in Georgia or other states or at the national level. Winkles set out to clearly define the terms “revenue,” “contributions,” and “impact” in regard to 81 PPMI economic estimates; provide a template for locating economic data from public record sources at the state and federal level; and compare and contrast economic estimates based on two different data sets for the calendar year 2021.

He used two main methods for accomplishing these goals. First, he conducted surveys among industry professionals and requested data from the Georgia Department of Agriculture. This data collection included information on revenue, salaries, and other economic factors. He then used an economic modeling program to process the data and estimate the industry’s contribution to the state’s economy. Second, Winkles turned to publicly accessible federal economic data, such as Census Bureau data and economic surveys, for supplementary information for economic analysis.

The model determined that the total revenue for the professional pest management industry in Georgia in 2021 was between $833 million and $988 million. The research also showed the industry’s overall contribution to Georgia’s economy was $1.7 billion, supporting 13,000 jobs.

Winkles’ report also explains steps and provides a model for making clear, checkable and comparable economic evaluations at the state or national level. It also mentions that PPMI business licensure, training and safety and consumer advocacy is administered by state lead agencies, generally departments of agriculture.

However, data from state and federal databases are often organized by companies’ local branch offices rather than at the full company level, complicating analysis.

Variations in data-collection methods from state to state can also impact the comparability of economic evaluations between states or at the national level. For example, one study used survey data to estimate PPMI revenue in Florida. However, that survey likely underestimated the industry’s contribution due to what Dr. Forschler said was a low value for the service industry.

Despite this discrepancy, Dr.Forschler notes that comparing survey data to federal data reveals only slight differences in revenue estimates, so it’s still an essential practice.

Dr. Forschler said Winkles’ results using those two databases were extraordinarily close with the survey data, and (predictably) slightly lower than the federal database estimate, which he says illustrates the strength of Winkles’ approach.

More generally, funding presents a significant challenge for universities’ urban entomology and applied research programs. Dr. Forschler notes that while the PPMI has a growing interest in more applied research, funding opportunities from sources like the National Science Foundation have been limited. However, there has been a slight increase in funding opportunities from the United States Department of Agriculture more recently. He said building relationships with state departments of agriculture to access state line-item budgets and funding from interested clientele groups can help. For example, state regulatory agencies charge PPMI companies fees for certain services, which could then be designated to universities for research.

While data are objective, he told Entomology Today, the reception of research findings can vary depending on individuals’ personalities and interests.

“Our interest was to provide our colleagues with a pathway to generate comparable data,” Dr. Forschler said. “My own goal with this work within the state of Georgia was to bring greater recognition of partnership opportunities with the PPMI to both the Georgia Department of Agriculture and College of Agricultural and Environmental Sciences.”

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from Pest Management Professional https://www.mypmp.net/2024/04/22/uga-study-estimates-urban-industry-impact/
Sacramento CA

5 Questions with John Murphy

John Murphy

John Murphy

This month, we check in with John Murphy, who is the carbon dioxide (CO2) development and implementation manager for Milwaukee, Wis.-based rodent control product manufacturer Liphatech Inc.

1. Since our “Supplier Update” article on IGI CO2 Powered by Liphatech in our August 2023 issue, has its scope expanded? You have been the point person for the training and research of this product in recent years.

Interest in the product has grown to where the Liphatech sales team has been adding it to their booths at trade shows. We continue to promote our Municipal Rodent Control Initiative, in which I help alleviate the rodent problems inside homeless camps. There are municipalities across the company that purchase the IGI CO2 system to do the work themselves. But it still has many applications for pest management professionals (PMPs), too. For example, companies that have school systems under contract are beginning to incorporate the system into their rodent control strategies. This is not just for school buildings, but also their ball fields and other properties. Zoos and historical sites are two more big arenas where IGI CO2 is becoming a popular option.

2. What kind of training is involved for PMPs before they can offer this as a treatment option for customers?

We’ve trained our sales managers to be able to provide training to their PMP customers on a regional basis. New-customer training is usually conducted in person and covers the assembly and application techniques for the system. Additional training and any troubleshooting can be offered online or in-person, whichever makes more sense in the situation. I am also starting to film training basics for larger companies to incorporate into their programs.

3. Have there been any recent tweaks or upgrades to the system and its components?

The basic system and the equipment haven’t changed. That said, we now offer a shorter application wand, which enables applications in tight areas.

IGI Eliminator4. Is it true the IGI CO2 system is labeled for more than just rats?

We have just begun to scratch the surface within the burrowing rodent category. We started off with rat control because it was a natural fit. But now IGI CO2 is being used to treat for moles, voles, pocket gophers, ground squirrels and groundhogs. Techniques vary for these burrowing rodents. For example, while application techniques for rats and ground squirrels are similar, they are different for pocket gophers and moles. We also like to point out that it is an excellent option amid the so-called ‘rodenticide wars’ going on in politics right now.

5. What else is happening for IGI CO2 in 2024 and beyond?

Last year, we launched IGI CO2 for organic commodity fumigation. It was a small launch, similar to how we began with the burrowing rodent category, and it was a complete success. So, I am very proud to state that Liphatech, which always has been known for its innovations in the rodenticide category, has now begun to work and build relationships within the Organic Commodity Fumigation segment of business. IGI CO2 is certified by the U.S. Department of Agriculture as a fumigant for organic commodities, and by the U.S. Environmental Protection Agency as a pesticide. As our regional field reps increasingly become familiar with the ins and outs of IGI CO2 with their PMP customers, I will start to focus more on the commodities fumigation market. It already has been used successfully in trials for organic coffee and almonds, and I look forward to expanding its reach into even more markets.

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from Pest Management Professional https://www.mypmp.net/2024/04/22/5-questions-with-john-murphy/
Sacramento CA

Early detection for stinging insects

Andrew Fisher

Andrew Fisher, BCE, PHE

Although not usually recognized for their stinging capabilities, female carpenter bees (Xylocopa spp.) may sting when provoked. Carpenter bees are more commonly known for being solitary insects that bore into wood to build nests, potentially weakening wooden structures over time.

Although they do not consume wood, carpenter bees can inflict damage by excavating tunnels for their nests. The entry holes they create are typically around 0.5 inch in diameter, appearing clean and perfectly round on wooden surfaces like eaves, decks or siding.

To confirm their activity, look for fresh wood shavings or bee movements near the holes during daylight hours. The best treatments involve early detection first, then applying dusts or other appropriately labeled insecticides directly into their entry holes in the evening — when the bees are less active and likely inside their nests. Sealing the treated holes with wood putty, steel wool or even balled-up aluminum foil can deter future infestations and help reduce inadvertent stings.

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from Pest Management Professional https://www.mypmp.net/2024/04/22/early-detection-for-stinging-insects/
Sacramento CA

Sunday, April 21, 2024

Catchmaster Pro: Window Insect Trap

IMAGE: CATCHMASTER PRO

IMAGE: CATCHMASTER PRO

The Catchmaster Window Insect Trap (903P) applies directly to windows and mimics areas where insects typically seek harborage. It effectively lures and traps house flies, horse flies, green heads, deer flies, mosquitoes and more. The traps are waterproof, easy to apply, disposable and non-toxic, making them versatile in placement. They can be deployed indoors in residential, commercial or industrial buildings, as well as sensitive areas where insecticides are undesirable or prohibited. They are packed 72 traps to a case.

About Catchmaster Pro

Catchmaster Pro is the professional-grade brand of AP&G Co., a leading manufacturer of pest management solutions. Using a science-based approach, the company creates high-quality products for rodent, insect and mosquito management. Founded in 1952 in Brooklyn, N.Y., by Moses Frisch, an immigrant chemist from Hungary, AP&G Co. started with the production of specialty adhesives. Now based in Bayonne, N.J., with third-generation Frisch family members at the helm, AP&G has helped to support pest management professionals (PMPs) in their control, monitoring and prevention work of pests worldwide. Key milestones include introducing the Catchmaster brand to the pest control industry in 1977; the first Catchmaster glue traps in 1982; Catchmaster glue boards in 1984; the Catchmaster fly product line in 1991; mechanical rodent traps in 1999; a line of bed bug adhesives, traps and monitors in 2010; the GLOstick and SilentTrap Flying Insect Traps in 2011; Catch Zone in 2018; and the Ovi-Catch mosquito trap in 2015; Final Feed mosquito bait in 2019. Other products available in the Catchmaster Pro line include, but are not limited to:

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from Pest Management Professional https://www.mypmp.net/2024/04/22/catchmaster-pro-window-insect-trap/
Sacramento CA

Friday, April 19, 2024

Bill’s Home Service celebrates 60th anniversary

PHOTO: BILL'S HOME SERVICE

Bill’s Home Service co-owners Bill (left) and Ryan (right), grandsons of founder Bill Bennett, celebrate the 60th anniversary of their family business. PHOTO: BILL’S HOME SERVICE

Green Valley, Ariz.-based Bill’s Home Service is celebrating its 60th anniversary.

Going broke as a 33-year-old farmer with a wife and three kids to support at the time, per a news release, Bill Bennett started Bill’s Home Service in 1964 on the foundation of providingvarious home services like landscaping, pool cleaning, pest control, swamp cooler repair, trash service and more.

Today, the company is co-owned by his grandsons, Bill, 43, and Ryan, 38. The family business is now one of the largest providers of pest, weed and termite control in southern Arizona.

Founder Bill’s son, Will, helped with tasks as a child, holding flashlights for his dad, cleaning pools or taking trash to the dump. His college days were spent in Boise, Idaho, where he met his wife, Lorie, and they had three of their four sons. When his father began to contemplate retirement in 1990, Will and his family moved back to southern Arizona to continue the family business.

In the mid-1990s, they began to focus their expertise on pest and termite control services and added home inspection services in 2007. Will’s sons, Jeff, Sam, Ryan and Bill, helped with the business as kids, washing trucks for technicians or stuffing envelopes at the dinner table. As the business grew, so did his kids, moving away to pursue higher education and start careers and families of their own. Jeff and Sam pursued work in engineering and finance. Ryan held positions in the nonprofit fundraising industry, while Bill held management positions for two Fortune 500 companies. In 2013, Ryan and Bill decided to move back to southern Arizona to continue the family business and raise their kids.

For seven years, Bill and Ryan worked from the ground up, familiarizing themselves with different areas of the business as technicians, obtaining the licenses required and gaining more knowledge. In 2020, the brothers officially took over Bill’s Home Service as co-owners with Bill leading the operations and Ryan managing the marketing, IT and administrative activities. They successfully overcame hurdles that many small businesses faced during the COVID-19 pandemic.

“The core of what we do is we take care of people and their homes. That hasn’t changed in 60 years and part of the success of the company is staying true to that. Part of what we’re delivering is peace of mind for people,” said Bill.

Over the years, Bill’s Home Service has accumulated dozens of awards from organizations like the Better Business Bureau and the Green Valley News & Sun for their work. Founder Bill Bennett passed away in 2019, and his family accepted the Green Valley News & Sun AZ19 Most Influential People Legacy Award on behalf him.

“Our grandfather didn’t have any strangers. He only had friends he had yet to meet. He was one of those people that could talk to anyone,” Bill said. “None of us could’ve bootstrapped things the way our grandfather did.”

Today, Bill’s Home Service employs more than 25 team members serving over 8,000 customers every year throughout southern Arizona. They contribute to multiple local community organizations, schools, senior adult programs, and youth athletics including the Community Food Bank of Southern Arizona, Sahuarita Unified School District, Amphitheater Unified School District, La Posada Community Services, Copper Hills Little League, Tucson Conquistadores, and CDO Little League.

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from Pest Management Professional https://www.mypmp.net/2024/04/19/bills-home-service-celebrates-60th-anniversary/
Sacramento CA

Rockwell Labs: EcoVia G

IMAGE: ROCKWELL LABS

IMAGE: ROCKWELL LABS

EcoVia G granular insecticide is a highly effective, broad-spectrum, botanical insecticide that delivers quick control and residual repellency protection for crawling insects and mosquitoes. Exempt from the U.S. Federal Insecticide, Fungicide and Rodenticide Act (FIFRA) 25(b) provision, EcoVia G contains a higher level of botanical active ingredients, over twice the level compared to other 25(b) granules, the company says. This translates into low use rates of just 1 to 2 pounds per 1,000 square feet. It can be used for outdoor perimeter and yard applications, and is ideal for mosquito and tick control when applied to turf, landscape areas with heavier growth, ground cover vegetation and wooded areas. It has no pyrethroid or neonicotinoid use restrictions. EcoVia G is available in a 10-pound resealable bag.

About Rockwell Labs

Founded in 1998 by Pest Management Professional Hall of Famer Dr. Cisse Spragins (Class of 2018), North Kansas City, Mo.-based Rockwell Labs offers products that are conceptualized, developed and formulated in-house. New products undergo extensive testing in-house, in the field and at major universities before they are produced and launched in the professional market. Other products that Rockwell Labs manufactures include, but is not limited to:

RockwellLabs.com

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from Pest Management Professional https://www.mypmp.net/2024/04/19/rockwell-labs-ecovia-g/
Sacramento CA

Thursday, April 18, 2024

Truly Nolen appoints HR director

Jeffrey Bohne

Jeffrey Bohne

Truly Nolen Pest Control recently appointed Jeffrey Bohne to director of human resources. He will be based at the company’s human resources (HR) headquarters in Phoenix, Ariz.

Bohne has over 30 years of HR experience dating back to the beginning of his career and has worked in industries from construction and banking to snack food manufacturing and consumer products. He graduated with a bachelor’s degree in human resources from Brigham Young University and holds a masters in human resources and management from the University of Phoenix.

“I am excited about helping our team members grow throughout their careers, being a positive force for good, and giving team members a safe place to go for questions and concerns,” Bohne said in the news release. “My favorite thing about working for Truly Nolen is our great people who I get to work with every day.”

Bohne was appointed following the retirement of vice president of human resources Darlene Cohen, who retired in November 2023 after 43 years with the company. He also replaces Cohen as a member of the company’s executive team.

“We are so grateful to Darlene for the legacy that she left behind, and I believe Jeff’s three decades of HR experience plus his common sense approach to both people and business made him a perfect fit for our team,” said Scarlett Nolen, president of Truly Nolen and PMP online columnist. “Jeff will play a pivotal role in shaping our future HR strategies and initiatives to ensure our team’s continued excellence.”

About Truly Nolen Pest Control

Founded in 1938, Tucson, Ariz.-based Truly Nolen of America is one of the largest family-owned pest control companies in the United States. Truly Nolen has more than 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas, and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and over 60 countries.

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from Pest Management Professional https://www.mypmp.net/2024/04/18/truly-nolen-appoints-hr-director/
Sacramento CA

Steps to identify stinging pests

Lisa Eppler

Lisa Eppler

Venomous stinging insects such as yellowjackets, paper wasps (Polistinae) and hornets (Vespa spp.) are most active from August until October, when their nests reach peak size. Follow these steps to identify risk factors and minimize the chances of encountering stinging pests:

  • Inspect the property and eradicate any existing hives and nests.
  • Look for abandoned animal burrows and tree hollows where stinging insect nests could hide.
  • Seal entry points into the structure (attics, crawlspaces, under decks, etc.).
  • Inspect trash can storage and point out any unsealed containers to your customers.
  • Eliminate standing water around the structure, including in bird baths, gutters, etc., which also can help reduce mosquito populations.
  • Place stinging insect traps around outdoor dining areas.
  • Recommend that customers avoid wearing sweet fragrances, dark and floral clothing, open-toe shoes and loose-fitting garments.

An integrated pest management (IPM) strategy can help you minimize the risk of stings for your customers. In the meantime, “bee” aware and “bee” safe.

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from Pest Management Professional https://www.mypmp.net/2024/04/18/steps-to-identify-stinging-pests/
Sacramento CA

Wednesday, April 17, 2024

Pest Patrol owner is raring to grow

Gabe Seymour

Gabe Seymour

I’ve been hustling my entire life. I understood at a very early age that if I wanted something, I had to work and make money to get it.

When I was 10, I collected aluminum cans and beer bottles from bar dumpsters and turned them in for recycling money. When I was 12, I had five yards that I mowed and landscaped every weekend. At 14, I split wood and did yard work after school for several widows near my home. When I was 16, I got a job cutting grass on a tractor for the Nebraska highway department. Senior year of high school, I worked in a butcher’s shop after football and track practice. When I was a freshman in college, I ran the nursery at a Pentecostal church in Salina, Kan. — I will never look at a tambourine the same way again — and I babysat for many church families during the week. My last three years of school at Elmhurst University, I worked for a local newspaper as a sports reporter; I ran routes for my dad at Mid Central Pest Control; and I worked evenings and weekends at River Forest Country Club.

While my friends were watching TV or playing games on their Atari, I would be hunting frogs in a bog near my home and selling them to a local bar for fried frog legs. I wrote term papers for classmates for $2 per page. I would sort freshly picked, freezing-cold potatoes on a conveyor belt until my hands bled.

One of the most gruesome jobs I had was at a grain silo. A local rancher would lift off the tarp and my buddies and I would catch and kill rats.

The point is, if there was money to be made, it was a given that Pete Schopen was lurking somewhere nearby.

Meet another multi-tasker

Gabe Seymour, 30, is very much the same type of guy. The owner of Pest Patrol in Portland, Ore., has a very hard time just sitting around. At 16, he got a job at a retail store, but he also started teaching music on the side. At 17, he learned mole trapping with Chris Taylor. Seymour would marry Taylor’s daughter Kelly three years later; they now have five children.

At 19, Seymour started his own mole trapping company, Mole Trappers PDX (named after the famed Portland Airport) and started advertising on Craigslist. At the same time, he became a bookkeeper at his father-in-law’s six stores in the Oil Can Henry’s franchise. He was soon promoted to general manager. Oil Can Henry’s became Valvoline Instant Oil Change stores in 2015.

As with many other Americans, though, COVID-19 caused Seymour to change course. Taylor decided to sell his six locations due to the uncertainty of the pandemic. That, unfortunately, left Seymour without a job. So, on Aug. 8, 2020, with no pest control experience, the young entrepreneur watched some videos by The Pest Posse, got licensed, and started providing rodent trapping and ant treatments.

Finding his calling

With his success in the oil-change industry, it was surprising that Seymour chose pest control. But he has two great reasons. “There is tremendous opportunity in pest control,” he explains, “and the barrier was lower to get into pest control.” Had he continued in his previous business, there would have been a lot of start-up costs involving find the right property, marketing, hiring, etc. By contrast, he was able to start Pest Patrol with a used pickup truck and some basic materials and equipment.

Seymour considers his late mother, Erin, a role model. He notes she taught him and his three siblings to be compassionate in all things. “She was a positive emotional influence on me,” he adds. “In pest control, there is tremendous potential to really help clients and make a difference.”

Path to success

His company has grown quickly in the Portland market. In 2021, Pest Patrol finished at $220,000 and Seymour hired his first technician. In 2022, revenue jumped up to $330,000 and Seymour hired a second route technician. Same story in 2023: Revenue up another $100,000 and he hired a third team member. Our goal for 2024 is to see him hit $525,000 in revenue by improving the company’s rodent pricing, working on upselling, and getting standard operating procedures in place for all services.

Naturally, growing a successful pest control company isn’t enough for Seymour. In May 2023, he joined Andy Sanefski of Perimetek Pest Management and started the very popular “Coast-2-Coast Pest Talk” podcasts, available on Spotify. Seymour has become something of a social influencer, too, posting on LinkedIn more often than Gordon Ramsey creates new TV shows.

Next up? Baby No. 6 is due later this year. I told you, this guy doesn’t believe in sitting around!


S.W.O.T. Analysis: Pest Patrol

STRENGTHS

  • Creativity
  • Good communication
  • High customer satisfaction
  • Thorough services
  • Friendly team

WEAKNESSES

  • Lack of organization
  • Bookkeeping
  • Lack of key performance indicators (KPIs)
  • No central office

OPPORTUNITIES

  • Upselling high-ticket items
  • Customer exclusion work
  • Rodent station installs
  • Price increase/change
  • Local property managers

THREATS

  • Oregon’s (very liberal) Paid Medical Leave Act
  • Lack of standard operating procedures (SOPs)
  • Aging vehicles
  • New state and federal laws/regulations

The post Pest Patrol owner is raring to grow first appeared on Pest Management Professional.



from Pest Management Professional https://www.mypmp.net/2024/04/17/pest-patrol-owner-is-raring-to-grow/
Sacramento CA

The blessings of being in pest control

PHOTO: WESLASCO CHAMBER OF COMMERCE

Branch Manager Steven Aguilar receives kudos from WesLaco Chamber of Commerce CEO Barbara Jean Garza during last summer’s ribbon-cutting event for ABC’s Rio Grande Valley office. PHOTO: WESLASCO CHAMBER OF COMMERCE

I have written many articles about how lucky I feel we all are to have landed in the pest control industry. When most people outside our industry think of pest control, they think of killing bugs and crawling under houses and all the reasons they have for never even considering joining our industry.

I also have written before about how people change their minds and develop a new appreciation for what we do when they get to know us better and learn about the magic of our repetitive business model.

This time, though, I’d like to focus on another aspect of our industry that I find really cool: the actual work and the daily aspects of dealing with our customers. Getting a new customer is great! They add to our services lists and our bottom lines, and help us grow our businesses and feed our families.

Another great aspect of gaining new customers is the opportunity to get to know them on a deeper level. Spending time with customers, talking to them, getting to know them and their families, their spouses and their children. Getting to visit them over and over again. Connecting with them on a deeper level — in their homes — is not something many other industries get to experience.

We look at our list of service stops for the day, and we see more than just “stops.” We see customers, acquaintances and friends. We see pets and children. We see people we get to care for and get to know better.

A two-way street

In addition, your customers also want to know you better. They are interested in your life, your family, where you come from and so on. At first, they want to know these things because they just want to learn a little bit about who they have let into their house or on their property. Over time, though, they want to honestly get to know you as a person, a parent, an employee, or a coach. Doctors get to know their patients like this, but most people do not really look forward to doctor visits. They do, however, look forward to your visit.

Dennis Jenkins

Dennis Jenkins

I realize that times have changed, and that the popularity of exterior-only services have impacted this, but when we do get this to this level, your customers become more than just a “stop” — they become a relationship.

COVID-19 had a negative impact on this, as we all learned that an exterior service can be pretty darn good at taking care of most pest invasions. I would challenge us all to take stock of that, though, and get back to building relationships instead of just running stops. Remember the days when we used to get face-to-face with customers and realize that those interactions are what keeps customers.

Strengthen your relationships

What we do is incredibly important. We protect people’s health, property and food. But it is who we are and the relationships we have that make us so very special. It makes our customers love dealing with us and look forward to seeing us.

As long as we are willing to give of our time and ourselves, our customers will look forward to sharing their lives with us. It’s the very best part of being in our industry.

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from Pest Management Professional https://www.mypmp.net/2024/04/17/the-blessings-of-being-in-pest-control/
Sacramento CA