Wednesday, December 12, 2018

Ecolab Donates $5 Million to University of Minnesota

Ecolab Donates $5 Million to University of MinnesotaEcolab, Inc. has donated US$5 million to the University of Minnesota. The donation, made through the Ecolab Foundation, is part of the University of Minnesota’s Driven campaign, which... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Fighting the Good Fight – Without Natural Light: How to Prevent Mold When the Sun Isn’t Out

how to kill mold

Another week, another excellent question from one of our loyal followers. This time, we were asked how to bypass the age-old recommendation of drying things naturally in the sun to deter mold from its pesky invasion when the sun just simply does not have its hat on. And what better time to answer this than during the very cold – very wet winter months?

Drying Washing Indoors

Clothes Horse

‘What’s wrong with a clothes horse?’, you may ask. Frankly, quite a lot. You see when we dry washing indoors, acetaldehyde and benzene – volatile organic compounds that are both carcinogenic and culprits for both asthma and skin conditions – are released into the air. If you don’t have any other choice but to dry washing indoors (which hopefully after reading through this article will no longer ring true), “make sure your windows are open”, Professor of Allergy and Respiratory at Southampton University, Peter Howarth, reportedly advises. Not only will this help prevent mold from creeping in, but also helps to speed up the drying process, so feel free to stick the fan on for a bit or, even, a hair dryer – but make sure you move it around constantly as this method is more about air flow than heat. You may also want to whack up the indoor heating a bit to speed things up, too. Another top tip is to start drying the clothes in the bathroom until most of the moisture is out, before moving to another room. We cannot reiterate enough, however, that doing this too frequently can significantly increase the risk of dampness and, thus, mold.

Of course, using the dryer is an obvious option – although relying on this too much won’t make for the friendliest of electricity bills. Here are some quick tips to cut down the dryer time:

  • Add a dry towel to the load, as this will help draw moisture out
  • Throw a tennis ball in – it helps to lift garments so the air circulates faster
  • Use the delicates setting – it might take longer but because it uses less heat, it also uses less electricity
  • Don’t overload – you might think you’re saving time and electricity in the long run but clothes will take twice as long to dry, so best to just separate into two washes
  • Don’t underload, either, as this is a ridiculous waste of both electricity and money

Read about natural mold killing laundry detergent here.


Here’s another indoor method that you might love: Place a thin towel over the wet garment and iron on top heat, before turning over and repeating on the other side. This winning combination ensures that warmth can make its way into the fabric whilst the towel soaks up the moisture. Plus, it saves time on the ironing afterwards. Genius!

Throw in the Towel

Lay down the largest, fuzziest towel you own, place the wet garment on top, roll up and twist tightly – squeezing from one end to the other. This method’s also great for getting out any excess, pent-up anger, as well as moisture. (Just saying.)

Drying Washing Outdoors

Guess what – you can still dry your clothes outside in the winter, if you have an undercover area. True, the clothes might not dry as quickly as they would in the warm summer months but leave them long enough and you’ll be amazed at what the outdoor elements can do – even without the sun. There’s nothing wrong with a good breeze – as long as it’s not too strong (you wouldn’t want your newly-cleaned clothes to end up strewn all over a sodden garden!). You may decide to speed up the process by using the dryer to complete the process after – and that’s absolutely fine. But be sensible – not all winter days are created equal, and some weather conditions will simply not accommodate outdoor drying. Similarly, on those cold, crisp but sunny days, get that washing out there pronto – cover or no cover!

Cut Down on Washing Altogether

Ok hear us out – we’re obviously not telling you to neglect personal hygiene, however, we simply do not sweat in the winter in the same way as we do during the summer. Be honest about how much something really requires washing – especially items such as sweaters, jeans and coats which tend to be over-washed unnecessarily.

Have you got any other tips? Share them here!

from Mold Blogger
Mold Remediation Baltimore

Eastman Chemical Increases Quarterly Dividend 11%

Eastman Chemical Increases Quarterly Dividend 11%Eastman Chemical Co. has increased the quarterly dividend on its common stock 11 percent to US$0.52 per share. The dividend―$2.48 annualized with a yield of 3.39 percent―is payable January 4 to... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Authority Brands acquires Mosquito Squad



Columbia, Md.-based Authority Brands has purchased Mosquito Squad, Richmond, Va. Terms of the transaction were not disclosed. The acquisition represents the second brand addition for Authority Brands since October 2018, when it acquired America’s Swimming Pool Co. (ASP).

Founded in 2005, Mosquito Squad is an outdoor pest control franchisor with more than 250 franchisees in the U.S., Kenya, Indonesia and Puerto Rico. The company provides services to eliminate mosquitoes, ticks and the diseases they can bring to families and communities and bills itself as the creator of the mosquito barrier protection spray method.

Authority Brands is the parent company of ASP, The Cleaning Authority (TCA), and Homewatch CareGivers (HWCG). ASP franchisees provide swimming pool maintenance, repair and renovation; TCA franchisees provide residential cleaning services to more than 100,000 recurring customers; and HWCG franchisees deliver at-home services, including elderly, disabled and after-surgery care, as well as help for those living with dementia.

“We are very excited about this new partnership as we endeavor to build on our market leadership position, improve our processes and systems, and help our franchisees achieve even greater success,” says Amy Lawhorne, VP and brand leader of Mosquito Squad. “The entire Mosquito Squad team looks forward to aligning with Authority Brands and tapping into their expertise to help us grow and realize the brand’s full potential.”

“We’ve been following the success of Mosquito Squad for many years. They are a leader in their industry, and we are looking forward to supporting their team and helping facilitate the continued growth of their franchisees,” says Rob Weddle, CEO of Authority Brands.

Authority Brands supports individual franchisee growth by providing strong marketing, technology and operational support. With the addition of Mosquito Squad, Authority Brands now has more than 750 franchise locations in the United States, Canada, Latin America, Kenya, Indonesia and Puerto Rico.

from Pest Management Professional
Sacramento CA

Sodexo Acquires British Catering Firm

Sodexo Acquires British Catering FirmSodexo has purchased the Alliance in Partnership (AiP) group of companies. AiP includes The Contract Dining Co. and Class Catering Services, catering firms which service more than 400 educational... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Waxie Teams With GOJO to Stop the Flu in San Diego

Waxie Sanitary Supply has teamed with GOJO Industries, Inc. to minimize the impact of this year’s influenza season in San Diego, CA. Waxie and GOJO have placed hand sanitizer stations in... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

PMP selects Reunion Resort for 2019 Growth Summit



High-quality accommodations. Attractive amenities. Space to foster one-on-one interactions and encourage professional networking. Reunion Resort, a Salamander Property, satisfies all of these requirements and more, which is why the PMP team has selected it to host the PMP Growth Summit for four years in a row.

Qualified pest management professionals (PMPs) will be invited to enjoy this spacious resort alongside their peers and leading supplier partners at this year’s event, March 13-15, 2019. Reunion Resort has 360 resort accommodations, including luxury condominiums, private villas and vacation homes. The 1- to- 3-bedroom villas, where PMP Growth Summit guests will stay, offer free Wi-Fi, flat-screen TVs, full kitchens, private balconies/patios and a separate living area.

Located in Kissimmee, Fla., the Reunion property is surrounded by 2,300 acres of beautiful green landscape alongside a nature preserve.

On the first night of the event a standing reception will be held to welcome PMP guests to the resort. The welcome reception will take place at the Seven Eagles Pavilion, which features a large infinity pool and outdoor bar. Attendees will enjoy delicious appetizers, games and relaxed networking to close out the first day of the PMP Growth Summit.

Other PMP Growth Summit networking opportunities include interactive workshops focusing on the latest issues facing pest management professionals, one-on-one meetings with leading suppliers and a laid-back golf scramble outing on one of the resort’s three Signature Design courses. The Reunion Resort’s championship courses were designed by some of golf’s greatest legends: Jack Nicklaus, Tom Watson and Arnold Palmer. Reunion is one of only six resorts to receive Golf Digest’s “2018 Best Golf Resorts in Florida” designation.

Winners of the golf outing will be announced the second evening during a barbecue dinner. The dinner will be held on the grounds at the Grande Pavilion, a 5,000-square-foot glass-enclosed tented structure with views of the golf course driving range. Outside, a stone waterfall and lava rock fire-pit add to the evening’s atmosphere.

Although Reunion Resort is an expansive property, all of the PMP Growth Summit’s activities, meals, meetings and events will be within walking distance from guest accommodations. This makes it convenient for partners and attendees, ensuring no one misses out on any of the networking or educational opportunities offered at the PMP Growth Summit.

A premier event calls for first-class accommodations, and that is what you will find at Reunion Resort.

Reunion Resort is located at 7593 Gathering Dr, Kissimmee, Fla. 34747. For more information on the venue and its accommodations visit For more information on the 2019 PMP Growth Summit please visit

from Pest Management Professional
Sacramento CA

Truly Nolen promotes Lake Mary manager



Tucson, Ariz.-based Truly Nolen Pest Control has promoted Jonathan “Jay” Ramirez to Manager of its Lake Mary, Fla., service office. Ramirez joined Truly Nolen in July 2017 as a manager-in-training.

Prior to joining the company, Ramirez spent about three years as a greenhouse manager for Agristarts in Apopka, Fla., where he managed a 60,000-square-foot facility. He holds an associate degree in horticulture from Valencia College, Orlando, Fla.

“I believe my background in horticulture and sales will help me in my new role,” he says. “I am looking forward to impacting our customer’s lives in a valuable way.”

“Jay has demonstrated time and time again his knowledge of our industry, and past management experience made him an easy choice for his new position,” says Alex Bello, Central Florida district manager. “We are very lucky to have him as a member of our Lake Mary team.”

Founded in 1938, Truly Nolen of America is one of the largest family-owned pest control companies in the United States. It has more than 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. The company also has independently owned and operated franchises in an ever-growing number of territories, including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and more than 60 countries.

from Pest Management Professional
Sacramento CA

Meet PMP’s Editorial Advisory Board



As mentioned in my December Off the Cuff column, Pest Management Professional magazine (PMP) has reinstated an editorial advisory board. We appointed 11 professionals who are experts in various facets of the industry to a one-year tenure in which they will answer a variety of questions for us each month. We’ll also lean on them to provide feedback from the field — feeding us story ideas, critiquing our issues, and sharing insights on industry trends. We hope each of them sees themselves as a magazine ambassador in the field, as well.

Of course, we welcome feedback from all of our readers. But for 2019 and beyond, we formalized the process. Introducing the members of our 2019 editorial advisory board:

Daniel Baldwin, Senior Scientist, Yum! Brands: Dan was an attendee of our 2018 PMP Growth Summit, and a valued participant during the time he spent with us. We think his insights into what’s going on specifically in the commercial fast-food pest control arena, on both a macro and micro scale, will be very beneficial to our readers.

Dr. Gary Bennett, Professor and Coordinator of the Urban Pest Management Center, Purdue University: Gary, a member of the PMP Hall of Fame (Class of 2006), is a 50-year mainstay in this industry. As a co-author (with fellow PMP Hall of Famer Dr. Bobby Corrigan, Class of 2008) of several editions of the Truman’s Guide to Pest Management Operations, he keeps his finger on the pulse not only of cutting-edge research, but also changes in taxonomy, treatment technique and more. All this, while never forgetting the importance of established, factual industry knowledge as well. And did we mention he came from a PMP family, so he knows the crawlspace as well as the lab?

Judy Black, BCE, VP of Technical Services, Rentokil Steritech: Judy has been in the industry for more than three decades, and today oversees a team of entomologists and technical experts that support Rentokil Steritech’s field service team across North America. As a past president of Pi Chi Omega, among many other groups with which she is actively involved, Judy has been extremely helpful and insightful to our team on both the technical and historical fronts, and trendspotting as well.

Ryan Bradbury, President, Viking Termite & Pest Control: Ryan, son of PMP Hall of Famer Ed Bradbury (Class of 2014), has built a career that he jokes “began at birth.” But he also shepherded the family-built, Bridgewater, N.J-based business through the process of being acquired by Swedish-based Anticimex in July 2017, and today ensures it keeps its quality and identity while building on best practices from the new owners. The two-time PMP Growth Summit attendee is also heavily involved in the New Jersey Pest Management Association, serving on its board of directors.

Michael Broder, President, BHB Pest Elimination: Mike, a second-generation PMP, took his dad’s New York City-based business and “kicked it up a notch,” so to speak. The two-time PMP Growth Summit attendee has since made two company acquisitions, and is looking to grow even more in 2019 — all while maintaining that small-company personal touch.

Doug Foster, President, Burt’s Pest Control: Doug earned his entomology degree from Purdue University, bought a company in his hometown of Columbus, Ind., and has been enjoying his career ever since. He attended our 2018 PMP Growth Summit, sharing tips from his decades of experience of managing 11 employees in a Midwestern market. He has also long been a go-to for our editorial team when we want to get a pest trend insight on nearly any pest — so in a way, he’s been on our board way before there was a board.

Kim Kelley-Tunis, Quality Assurance and Claims Director, Rollins Inc.: Profiled in PMP’s December 2017 Women in Pest Management issue, Kim is an active participant in a variety of industry groups, all geared toward making the industry even more trained, professional and worker-friendly. Her insights, 30 years of pest management experience, and collaborative approach made her a great addition to our board.

Brian Lunsford, Co-owner and President, Inspect-All Services: Brian and his brother, Brandon, purchased their father’s Atlanta, Ga.-based company in 2006. Within 10 years, they had grown it by 3,000 percent. Even better, Brian is very open about sharing what makes his company tick, in the spirit of “a rising tide lifts all boats.” We know our readers can benefit from such a savvy, forward-thinking attitude.

Dr. Faith Oi, Associate Extension Scientist, Urban Entomology, University of Florida: Faith is profiled in our December 2018 Women in Pest Management issue, and with good reason — not only is she in demand as a technical speaker at industry events, and knowledgeable on an entire host of various pests, but she is also director of Florida’s School Integrated Pest Management (IPM) program, in which she trains and coordinates programs for school districts across the state.

Ken Unger, President, Suburban Pest Control: Ken, who attended our PMP Growth Summit in 2018, is a third-generation PMP who “came to help my parents with the business in 1996, and never left.” His leadership at the Yonkers, N.Y.-based firm, as well as the dynamics of having grown up in the industry and mapping out a course for his future, will serve us well in many business and technical topics to come.

Mary Vongas, President, ChemTec Pest Control: Mary, who attended our PMP Growth Summit in 2018, was also profiled in our December 2017 “Women in Pest Management” issue. Formerly in the cable industry, Mary took the business lessons she learned there and applied it to her pest control work, eventually purchasing ChemTec from her former boss.

from Pest Management Professional
Sacramento CA

Achieve your winter training goals



Winter months mean cool weather and fewer pests — the perfect time to expand your knowledge of pest control. Don’t neglect to incorporate training and education into the wintertime to-do list for your company. Take the time to develop training objectives for your staff, and reward them when their goals are achieved.

Now more than ever, educational resources are available online and on-demand. Webinars (live or recorded) can be a great supplement, and can be turned into a group activity by adding some speakers and a projector to the office computer. Throw in some popcorn and soft drinks, and make it an event!

Online courses are becoming increasingly available and can be added to the mix, along with conferences and self-study/certification programs like the Entomological Society of America’s (ESA) Associate Certified Entomologist (ACE) program.

As the busy season winds down, identify specific goals for each of your employees. Hold people accountable to their goals, and celebrate successes. Consider holding a fun staff event if everyone can complete their training objectives by a certain date. It’s amazing what can be accomplished when the group is working toward a common goal.

Finally, make training a priority. The key to getting your team to buy into the idea of training during the slow season is to let them know it’s important to the success of the company during the busy times of year. By preparing now, your team will be ready to perform at the highest levels during the peak season next spring.

from Pest Management Professional
Sacramento CA

Tuesday, December 11, 2018

Plastic Fabric Solutions: Custom Tarps



With two options of the company’s closed-weave, lightweight material available, these custom-made tarps are guaranteed to ensure the security of the fumigation process. The fabric is also available in a variety of colors to reinforce your company’s image and branding. Production lead times are approximately two weeks.

from Pest Management Professional
Sacramento CA

Impact Products Names 2018 Sales Award Winners

Impact Products LLC recently honored its 2018 sales award winners as part of the company’s national sales meeting which took place last month in conjunction with ISSA Show 2018 in Dallas,... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Survey Finds Cleanliness Motivates Workers

A new survey from Tork, an Essity brand, found that manufacturing facility staff believe that working in an organized, safe, and clean environment impacts their productivity and happiness more than... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Spartan Chemical Adds Two Regional Managers

Spartan Chemical Adds Two Regional ManagersSpartan Chemical Co. recently appointed two staff members to the position of regional manager. Ryan Elias has been named regional manager of Spartan’s East Texas region. Elias joins Spartan... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Arrow expands in Houston with Semarck


Semarck’s Mike Reiland, second from left, is flanked by, from left, Arrow Exterminators’ Kevin Burns, Emily Thomas Kendrick and Tim Pollard. PHOTO: ARROW EXTERMINATORS

Atlanta, Ga.-based Arrow Exterminators has acquired Semarck Pest Control, based in Houston, Texas. Terms were not disclosed.

“We are so pleased to welcome the customers and team members of Semarck Pest Control,” says Emily Thomas Kendrick, Arrow Exterminators’ president and CEO. “Their commitment to the community, passion for customer service and full service offerings makes them a perfect strategic fit for Arrow.”

The location will operate as Arrow Exterminators, and is Arrow’s ninth service center in Texas.

“When we started exploring selling our business, we wanted to find a company that provides exemplary customer service and is passionate about how customers and team members are treated,” says Semarck owner Mike Reiland. “We have always said that ‘a business that values family also values customers.’ We are proud to join a fellow family-owned and operated company and be a part of the Arrow family.”

Reiland adds that he was glad to find “a company that would provide our team members with many growth opportunities and an expanded range of services to offer to our customers.”

Family-owned and -operated since 1964, Atlanta-based Arrow Exterminators boasts a modern fleet of more than 1,800 vehicles, 115 service centers and 2,150 team members, with revenues exceeding $220 million. With QualityPro Certification by the National Pest Management Association, the company serves customers in Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia.

from Pest Management Professional
Sacramento CA

IEHA Sustainability Professional Credential Includes Waste Audit

IEHA Sustainability Professional Credential Includes Waste AuditIEHA, a Division of ISSA, announced its IEHA Sustainability Professional (SP) Credential now requires applicants to demonstrate practical competencies in waste management reduction and process... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Terminix acquires Assured Environments



Memphis, Tenn.-based Terminix has acquired Assured Environments, which provides commercial pest control services to many of New York’s landmarks, including Rockefeller Center, Madison Square Garden, and the 9/11 Memorial Museum. This acquisition further cements Terminix’s presence throughout the U.S. Northeast, including New York, New Jersey and Connecticut.

“Andrew Klein and the Assured team have an incredible reputation for exceptional customer experiences in one of the key urban markets in the world,” says Nik Varty, CEO of Terminix parent company ServiceMaster. “This acquisition is well-aligned with our growth strategy, and we are excited about the potential to leverage this great team and their capabilities as we look to accelerate our expansion into exciting urban markets.”

Founded in 1934, Assured Environments has built a culture of customer service and employee satisfaction. More than 200 full-time employees join the Terminix portfolio. The company will continue to operate separately as it provides commercial pest management for industries in New York and New Jersey, including food processing, education, retail and hospitality.

from Pest Management Professional
Sacramento CA

Debate: The best way to motivate employees



Editor’s Note: Battling brothers Kurt and Eric Scherzinger tackle the age-old debate on the best way to motivate employees: with a carrot (reward for doing the right thing or reaching a goal) or a stick (punishment for getting out of line or not meeting expectations).


Scherzinger Face Off: The carrot vs. the stick

ERIC: Kurt, you seem more like a millennial every time we disagree, even though you are older than me. I would think it would be the other way around, but I feel like managing with a stick is the way to go. I mean really: We are giving someone a job, and they get commission and regular pay every week. I think you lack work ethic. Look at the old days, when Great-Grandpa, Grandpa and now Dad ran the business. They put in very long hours themselves, and expected employees to show up on time to do their jobs and do them well, too. What a crazy idea: Do your job and get paid?

KURT: What is wrong with you? How old are you? That isn’t the workplace of today. It is the 21st century, for crying out loud. To get the very best employees, you need to reward them. Making measurable goals individually and as a team, and rewarding them along the way, is how you keep employees engaged, performance at its peak, and morale high.

ERIC: Engaged, performing better and keeping morale high? I mean, this is a good place to work. We pay well for rewarding work. I am excited to come to work every day and see what we will accomplish. I guess I am just old school, and try to do my best all of the time. That is reward enough for me.

KURT: Well, we assume everyone who comes to work wants to do their very best. But giving them a little bit of an incentive to push them even more — to get more out of them and keep them doing their best — is worth it. I mean, why not? We need to celebrate when our employees hit personal and team goals. This should be a fun place to work, and we should reward people. It doesn’t need to be the old stiff place to work. We aren’t going to retain our very best employees if we do it your old-school way.

ERIC: OK, but how is having all your fluffy stuff going to help us retain people? If employees don’t want to work and follow the rules to collect a paycheck and help people, maybe we don’t have the right people?

KURT: Right now, the U.S. unemployment rate is extremely low. It’s not like people are beating down our door looking for a job. Offering a few extra incentives to keep the people we have who are the best, and attract new employees, is what we have to do.

ERIC: We give them a paycheck. Why isn’t that enough?

KURT: You’re missing the point. As fourth-generation pest management professionals, you and I have always had the incentive of knowing we are on a track to run the company someday — if we do our very best. I think we have lived up to our end, but rewarding our employees and retaining them is so important. You are too wrapped up in your marketing mindset.

ERIC: I can see what you are saying, but it’s not that hard: Follow the rules and do your job. At the same time, I will concede that a few extra incentives are always nice. I mean, when I make a sale, I get commission. Our techs get paid on production, so when they do a job, they get paid. Sounds like a pretty good reward to me.

KURT: Right, and that is the norm. But we need to do more than just the norm to stand out and maintain excellence at our company. That’s why creating incentives — and not beating people with a stick — is the way to go.

from Pest Management Professional
Sacramento CA

IPM for stinging insects

Headshot: James Rodriguez

James Rodriguez, ACE, Technical Director, J.T. Eaton & Co.

An important part of any integrated pest management (IPM) program is prevention. When it comes to stinging insect IPM for bees, ground bees and yellowjackets, a pre-emptive inspection for voids around the property is a must.

The common behavior of these insects is their desire to nest in voids, so eliminating as many favorable sites as possible will yield better results. Such sites include voids in trees, holes around pipes leading into a structure, abandoned rodent burrows, old beetle damage and rotten wood, to name a few. Prevention programs around schools — or in other areas where someone may be highly allergic — should include exclusion methods. Tips for the exclusion and prevention of stinging insects are:

⦁ Perform initial inspections of voids and holes around a property, and continue inspections periodically.

⦁ Repair damaged vents in the attic and substructure with appropriately sized wire mesh.

⦁ Remove damage caused by beetles (at least for solitary wasps, leafcutter bees and mason bees).

⦁ Seal holes on block walls.

⦁ Loose soil is ideal for ground bees. These solitary bees are more of a nuisance than a threat, and females are non-aggressive. Still, if control is desired, consider recommending changes to the landscaping.

⦁ Another, more difficult task is controlling the infesting pest’s food sources. This will include removing or reducing flowering plants, controlling food sources such as small insects (for wasps) via traditional pest control methods, and lastly, ensuring that all trash cans have closing lids.

from Pest Management Professional
Sacramento CA

Ensystex: Dual Powerlight

Dual PowerlightDesigned by professionals for professionals, this flashlight offers both white light and ultraviolet (UV-A) light. The UV-A light can be used to detect scorpions, rodent urine, and bed bug eggs. The rugged, scratchproof flashlight withstands water immersion to 3 ft., drops from 5 ft., and temperatures to 212°F.

from Pest Management Professional
Sacramento CA

Monday, December 10, 2018

Legionnaires' Disease Cases Increase at Wisconsin Hospital

Preventing Legionnaires’ disease is crucial responsibility for building managers at various facilities, including hospitals and long-term care centers. One patient has died and eight more... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Norovirus Shuts Down School in Indiana

Following stringent cleaning and disinfection procedures in schools can not only help keep students healthier, it can help keep schools open. Janitorial staff at Covington Elementary School in... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

FDA Seeks Comments on Antiseptic Products for Food Handling

Foodborne illnesses have been in the news lately, from E. coli linked to romaine lettuce and nationwide ground beef recalls tied to salmonella. As safer food preparation can help reduce the cases... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Why are H. axyridis going to the dogs?



The multicolored Asian lady beetle (Harmonia axyridis) is an invasive pest species that has “dogged” many a pest management professional (PMP). They resemble the native ladybugs — of varying species, depending on region — that your customers might have grown up with, but their sheer numbers and tendency to stain house siding, outdoor furniture, etc., make them a force with which to be reckoned. Add to that their penchant for biting when handled, and causing allergic rashes for some folks, and they are a bona fide pest.

Recently, we learned of a very unusual harborage spot for these beetles, courtesy of the Houston (Texas) Chronicle: The inside of a canine’s mouth. Click on this link to see an example of the beetles burrowing this way. The photo actually went viral in 2016 from a Facebook post by the Hoisington (Kan.) Veterinary Hospital, but has regained attention in recent weeks because cold weather increases the beetles’ desire for a warm environment — like Fido’s yapper.

“Humidity is their normal environment,” Michael Shamsi, owner of Houston-based Pest Police, told the Chronicle. “They latch onto the roofs of the dogs mouths and it’s hard to remove them — you have to do them by one by one with tweezers. They are not a parasite though, they are a pest and they are just determined to survive.”

According to a PetMD article, Bailey, the dog whose mouth was pictured with more than 40 multicolored Asian lady beetles embedded in the roof of her mouth, recovered just fine. (In fact, she has since come back to the vet’s office with the problem a few more times. It seems curiosity might have killed the cat, as the old saying goes, but it must just bother the dog.)

The article, which includes an interview with industry entomologist Dr. Nancy Hinkle, professor of veterinary entomology in the Department of Entomology at the University of Georgia, Athens, contains a lot of good information you can pass along to pet-owning clients.

We want to know, though: Have you come across this issue with your clients? Have you found these beetles in other oddball places? Tell us about it. Either sound off below, or drop us a line at

from Pest Management Professional
Sacramento CA

NJBIZ honors WorkWave



WorkWave, a Holmdel, N.J.-based provider of software solutions for the field service and last-mile delivery industries, has been recognized as one of the 2018 NJBIZ Businesses of the Year, an awards program that celebrates New Jersey’s dynamic businesses and business leaders who share a commitment to professional excellence, business growth and the community.

“It is an honor to be chosen as a finalist in this year’s NJBIZ Business of the Year Awards for the outstanding work we have done throughout the year,” says WorkWave CEO Marne Martin, also president of parent company IFS’ Service Management Business Unit. “It is because of our outstanding employees and dedicated teams that we have been able to really succeed over the past year. We are dedicated to continuing our contribution to New Jersey’s flourishing technology community and being one of the best places to work in the state.”

WorkWave has had a series of successes over the past year, starting with the acquisition of Cube Six, the provider of ServMan software, which expanded WorkWave’s markets to heating, ventilation and air-conditioning (HVAC), electrical and plumbing. Across its field service and routing solutions, WorkWave also continued to bring to market and develop modern software-as-a-service (SaaS) products through its WorkWave Service and WorkWave Route Manager platforms. Last month, WorkWave held yet another PestPac User Conference in New Orleans, La., where customers had the opportunity to learn from and network with WorkWave and IFS executives, as well as their industry peers. WorkWave also recently received a Silver Stevie Award for Great Employers, and CEO Marne Martin won a Bronze Stevie Award for Women in Business.

WorkWave prides itself on supporting New Jersey as a growing technology hub, being named a best place to work for seven years, and holding job fairs throughout the year where each candidate gets an on-site speed interview. WorkWave also supports the local community through beach cleanups and contributions to the local food bank.

Finalists were selected in six categories: Business of the Year (1-50 Employees), Business of the Year (51-100 Employees), Business of the Year (101+ Employees), Corporate Citizen of the Year, Emerging Business of the Year, and Executive of the Year. Finalists were chosen by an independent panel of judges including: Judith Sheft, Associate Vice President, Technology & Enterprise Development, New Jersey Innovation Institute @ NJIT; Larry Samilow, Founder of Samilow Harvest Group; and Francis Giantomasi, Member of Chiesa Shahinian & Giantomasi PC.

The award program, produced by NJBIZ, is presented by Santander Bank and Oscar.

from Pest Management Professional
Sacramento CA

Get the most out of a pest industry meeting, conference

PestWorld 2018 PHOTO: PMP STAFF

PestWorld 2018 PHOTO: PMP STAFF

The professionals who contribute to Pest Management Professional have been to many industry events. We asked them: What is the best way to get the most out of pest industry meetings and conferences?

Stuart Aust: Introduce yourself to as many PMPs as possible, and exchange business cards and your contact information. Building relationships and networking is key to growing your business.

Dr. Austin Frishman: Plan ahead. Make a list of who you want to see, the questions you want answered and the talks you want to hear. Take notes and share them with your co-workers.

Dr. Doug Mampe: Introduce yourself to other PMPs and learn about their businesses. Something they are doing might be valuable to you.

Frank Meek: Network, network and network some more. Most of us old-timers are very willing to help others, especially new people coming into the industry.

Pete Schopen: Attend sessions on hot topics, unbiased scientific breakthroughs and business strategies. Participate in small group sessions, raffles, door prizes, etc.

Kurt Scherzinger: Attend not only the educational hours, but the after-hours planned events and talk with people you may not have met before. This industry is very open, and everyone wants to help each other succeed.

Mark “Shep” Sheperdigian, BCE: Sit up front. You’ll get the message before all those slackers sitting in the back row. Write down questions for the presenters about the topics in the sessions you will be attending. Don’t count on being able to remember them all at the appropriate time. Take a tablet (or a pen and paper if you prefer) and record notes.

Dr. Stephen Vantassel, CWCP:

  1. Take notes.
  2. Bring lots of business cards.
  3. Invite speakers or colleagues in other territories to lunch and dinner.
  4. Take at least one class out of your comfort zone.
  5. Talk with vendors.

from Pest Management Professional
Sacramento CA

Fiction: Crawley and the rats in the neighborhood

Publisher’s Note: This series — “The Adventures of Crawley McPherson, Bug Man” — is a work of fiction. Crawley McPherson and all other characters in this series are products of the author’s imagination or used fictitiously. All names, places, locations and incidents are entirely fictional, and any similarity to places or people living or dead is purely coincidental.

Illustration: Leo Michael

It was a chilly and misty November morning, typical for Tennessee. Jack Blackwell, owner of Peace-of-Mind Pest Services, tapped Crawley McPherson’s image on his cell phone favorites menu, then marveled how often he had been calling that number lately.


“Crawley, I need you go to the Robin Hood neighborhood today and talk to a man named Aaron Moyen. I’ll text you his address. He’s been calling, saying there’s rats everywhere out there. Not just in his house — all throughout the neighborhood.”

“We don’t do whole neighborhoods. I don’t think your license allows that.”

“He’s interested in purchasing a general pest service contract for his home, now go take care of him. Need I remind you of the concept of customer service?”

“No sir. I got it.”




That afternoon, as Crawley was gathering his things to head out to the Moyen property, MJ O’Donnell popped in his office door. “Hey Crawley, how’s it going?”

“Uh, OK, I guess. Just uh, about to go see a new customer.” Talking with MJ was difficult for him.

She leaned against the door frame. “Oh? Anything interesting?”

“Rats. Supposedly everywhere in the whole neighborhood. Jack told me to go check it out. Said the man is interested in a contract for pest service.”

“Can I go with you? I’m caught up this afternoon.”

“Sure, if you want to.”

“Let me go get my stuff and I’ll meet you at your truck. We can ride together.”

On their way into the subdivision, Crawley noticed there was more than one zoning type. Commercial and residential areas were mixed — there would be a house or two, then a commercial establishment such as a restaurant, and then more houses.

“Mmm, that could be bad,” he muttered.

“What?” MJ asked.

“Whenever you see food establishments mixed in with the residential areas, there’s gonna be roach and rat problems.” He nudged his thick glasses back up his nose. “Believe you me, I’ve seen it lots of times.”

“How could that happen? Aren’t there zoning ordinances?”

Crawley shook his head. “You never know about these crazy zoning things. It’s political.”

When they arrived at the address, Mr. Moyen walked out to greet them. He was an older gentleman, wearing coveralls and with hair sticking out in all directions, as if it hadn’t been combed in a month. His eyes were strange — unusually wide open and almost bulging.

Since Jack had asked him to visit this man, Crawley eased out in front of MJ. He reached for the pesticide cans hanging on his service belt, as his way to gain confidence. “Hello, I’m Crawley and this here is MJ O’Donnell from Peace-of-Mind Pest Control. We’re here to hopefully sign you up for pest control service and try to help with your rat problem.”

“Glad you’re here,” Mr. Moyen replied. “We got us a bad rat problem around here. They’re everywhere. I definitely need pest service.”

Crawley looked around. “Inside the house or outside?”

“Oh, they’re inside the house all right. I saw two last night. But they’re also out here in the neighborhood, running around everywhere. Lots of ’em.”

Then the man displayed a twisted smile and seemed excited, like a kid about to receive a candy bar. “Y’all wanna see ’em?” He waved his arm toward the house. “C’mon with me.”

Crawley looked over at MJ. He didn’t have a good feeling about this man, and certainly didn’t know what he meant, but they followed him into the kitchen, where he retrieved a few slices of bread. “Now let’s go out in the backyard. I’ve put Felix up in the utility room, so you don’t have to worry about him.”

“Who’s Felix?”

“My dog.”


Outside, the layout of the Moyen house and property was typical for a middle-class Tennessee neighborhood, with rows of brick houses about 20 feet apart along both sides of a street. The backyard of each one was about a quarter of an acre in size, containing various items such as outdoor lawn furniture, clotheslines, and — in some cases, such as Mr. Moyen’s — a doghouse positioned in front of a chain-link fence. Just beyond the back fence was a small ditch running behind the houses. Even though it was November, the thick vegetation was still partially green. There hadn’t been a hard freeze yet.

MJ took a few photographs and scribbled in a notebook while Crawley strained his eyes, looking both ways and trying to study the features of the land. A little way up the street on the west side was a small restaurant. Even from where he was standing, Crawley could see what appeared to be a green dumpster at the back of the restaurant.

“That’s not good.”

“What?” MJ asked, curious.

“Watch this,” the old man interrupted Crawley and MJ. He crumbled the bread and tossed it on the ground near the doghouse, about 10 feet from the back fence line. Then he held his bony arms out to the side and eased backward. “Now y’all step back. Shh, it’ll just be a minute or two.”

Crawley didn’t know what to think. Was this man crazy? Was he calling up the rats? And worse, he seemed to be comfortable with it, as if he had done this routine many times.

Sure enough, before long, the vegetation right behind the fence began to rustle, and little noses could be seen poking out of the chain link fence. Soon, tiny creature heads and body outlines could be seen in the vegetation. Rats! Dozens of them!

“See ’em?” Mr. Moyen pointed in glee.

MJ attempted to photograph the rats with her phone.

“That’s a lot of ’em, all right.” Crawley let out a low whistle. He looked up and down the row of houses. “They’s a lot of work to be done here. First of all, let me ask: Who owns that ditch?”

“I think the city.”

“Mmm. Well, we need to first do an inspection, looking around outside, starting up there at that restaurant, and then working our way down here.”

The old man seemed surprised. “I don’t know what you’d want to be looking up there. The rats are down here.”

“We absolutely have to do an inspection first, then we can come up with a plan of action.” Crawley looked around. “We gotta know how far the infestation goes up and down this ditch and these houses. Then we can decide exactly what to do for your situation.”

“Aren’t you going to put out rat bait inside my house? That’s why I called. I don’t mind ’em being out here, but I don’t want them inside the house.”

Crawley shook his head. “It’s more complicated than that. We try not to use baits until we’ve tried other things first. Let us look around some, then we’ll come back and discuss our findings with you.”


Rusted-out holes in dumpsters allow rodent entrance and access to food. PHOTO: DR. GEROME GODDARD

Crawley and MJ made their way up the street to the restaurant, where they found it to be a private residence converted into a small eatery. A gravel parking lot made up what apparently once was the front yard. Two cars occupied parking spots closest to the front of the restaurant.

“Wonder how they got permission to change this residence into a restaurant?” Crawley said.

“Beats me,” MJ responded. “You want me to ask them?”

“Naw.” Crawley turned and went behind the house/restaurant, where he went straight for the garbage dumpster. It was old, rusted and unkempt — and sitting directly on the ground without a concrete pad. The dirt around the dumpster was dark and slimy, as if years of garbage had soiled it. Trash and foam containers lay all around the thing, like huge ugly snowflakes.

“This is bad, isn’t it, Crawley?” MJ marveled.

“’Bout as bad as it gets.”

Crawley inspected the outside of the dumpster, then leaned over into it, shining a flashlight along its welded seems. In plain sight were rusted-out holes in the seams at the bottom, allowing juices and greasy gunk to ooze out onto the dirt. Then he noticed what appeared to be rodent burrows in the ground next to the dumpster.

He shook his head. “Here’s a perfect set-up: Both a place to live and a place to eat within three feet of each other. That’s rat heaven.”

He walked to the ditch located further behind the restaurant and examined it for additional burrows. There, he had to move weeds back with his feet in order to see the ground. Before long, he spotted at least a half-dozen more holes in the soft dirt just above the water’s edge.

He looked down the street toward Mr. Moyen’s house, and then to MJ. “I bet them rats are living all up and down this here ditch.”

As they worked their way down the ditch toward Mr. Moyen’s house, Crawley and MJ saw fewer and fewer rodent burrows until they got to his back yard. There, they again spotted numerous burrows along the ditch bank.

Crawley looked over at the doghouse in the man’s backyard. “He’s probably throwing out food scraps for that dog. That’s one thing contributing to his rat problem.”

MJ walked over by the doghouse. There were large, shallow holes in the dirt in front and on the sides of the structure. “I guess the man’s dog digs out these holes for a place to rest.”

“Likely it’s cooler down in that dirt,” Crawley said. Then he pointed at a smaller hole —about the diameter of a golf ball — along the bottom edge of the dog house. “That ain’t from Fido, or whatever his name is.”


“I don’t care what his name is. Them holes are from rats burrowing.”

“What are we going to do?”

“Let’s look around the outside of the man’s house first for rodent entry points, then let’s try to talk to him.”

“What do you mean, try to talk to him?” MJ asked.

“I got a bad feeling about this situation.”

Later inside, they found Mr. Moyen sitting at the kitchen table. He was sharpening a butcher knife half as big as a machete. That made Crawley nervous.

“We’ve finished our inspection, Mr. Moyen,” MJ began. “We’ve got good news and bad news.”

“What’s the bad news?” he asked coolly.

“The rat infestation does indeed extend past your property all the way up there to that little restaurant.”

“I knew they were bad, but I didn’t know it went that far. What’s the good news?”

“Good news is, we think we can eliminate them from your house with good exclusion methods, traps, and maybe bait stations.”

That seemed to satisfy him.

“But you’re gonna have to deal with that dog pen back there,” Crawley popped off.

“There’s nothing wrong with Felix’s house,” he snapped.

“Oh yes there is —”

MJ intervened, “I think he means it’s unintentionally providing harborage to the rats.”

The man seemed frustrated. “What about the rest of the neighborhood? What are you gonna do about that? Many of them have dogs, too.”

MJ shook her head. “Not sure yet. We need to doublecheck with the state regulators to see how far away from the house we can treat if we need to. Also, we can try to talk to the city about rodent breeding along that ditch. Maybe they can do something.”

“I’m telling y’all,” Crawley said authoritatively, “that dumpster up at the restaurant is the main problem. A garbage dumpster is a magnet for rats and things. It’s always putting out the smell of garbage. For one thing, we found that the dumpster ain’t resting on a cement pad. Rats can make burrows all up under it. And it looks like the dumpster is rusted through in a few places along the bottom, allowing garbage to leak out and rats to go inside and feed. We need to convince them to ask for a new dumpster. Also, we might can get permission from the restaurant folks to let us install permanent bait stations on two sides of the dumpster, and we need to use both soft baits and block baits inside each bait station to match the various feeding behaviors of the individual rats.”

MJ took her turn, trying to educate Mr. Moyen. “As for your house, you need to seal up every entry point. If your doors and windows are not professionally rodent-proofed, there’s not much that traps and baits can do to protect you. You’ve got to examine every single place where a pipe enters your house. You can seal up those openings around the pipes with galvanized metal chase covers, sheet metal plates, mortar or cement. That’ll stop them from getting inside. Then, we may need to put out rodent bait stations. Are you sure you’re willing to put up with the smell from dead rodents? That might be a problem, you know.”

“And you gotta quit feeding them rats,” Crawley interrupted.

“I don’t feed them,” growled Mr. Moyen. By now, his eyes were bulging even more than usual and the veins starting to show on the sides of neck.

“You just did, when we first got here, to show me and MJ. I’m guessing you feed ’em all the time.”

When the man seemed to grow more agitated, MJ intervened again. “I think what Mr. McPherson is trying to say is that we all have a role in the pest control process. We’ll do our part, but you’ll need to help us by doing your part to keep up good sanitation around the house — especially in the backyard — around the doghouse. Also, please only feed your dog what he’ll eat. Don’t let there be any excess dog food lying around. Rats will eat it.”

Mr. Moyen huffed. “Seems awfully complicated. Can’t you just throw out some bait around the house and kill them off?”

“No, I’m sorry it doesn’t work that way,” MJ said. “Rat control involves getting rid of their food and harborage, sealing up all entry points, and then strategically placing traps or rodent bait stations.”

Mr. Moyen stood up from the table, butcher knife in hand. “Strategically placing traps or rodent bait stations,” he repeated, mocking MJ. It was as if the man was suddenly a different person. A whole different personality.

Crawley eased over between the man and MJ. “Well, uh, we’ll let you think on it. You can just let us know later if you want us to do your pest service. There’d be some paperwork you’d have to sign first.” He started for the door and nodded for MJ to follow.

“But I hired y’all to do rat control inside my house,” the man said loudly. His hand gripped the butcher knife handle even tighter. “You can’t just leave like this.”

Crawley’s heart raced. “No sir, you didn’t hire us yet.” Sheer panic began to rise inside him. We’ve got to get out of here. This man’s crazy as a loon.

“Oh yes, I did hire you to take care of these rats in my house, and by gum, that’s what you’re gonna do!”

He started toward MJ with the knife in hand. Crawley grabbed one of the wooden kitchen chairs and held it out toward the man. Crawley’s shaking hands caused the chair to wobble in large half-circles.

“MJ, get outta here! Go get in the truck!”

MJ darted toward the kitchen door, then paused as if having second thoughts. Crawley again shoved the chair toward Mr. Moyen and tried to work his way toward the door.

The old man hollered and lunged forward. Crawley threw the chair at Mr. Moyen’s feet, which tripped him. That was their chance. Crawley and MJ shot out the kitchen door into the yard and straight for their truck.

“We gotta go, quick as we can!” Crawley hollered. “He might have a gun.”

Crawley and MJ dove into the truck. Crawley quickly cranked it, threw the gearshift in reverse, and floored it. Gravel and sand flew forward in a huge cloud. Soon they were back out on the main road.

MJ reached for Crawley’s arm, asking in a shaky whisper, “What just happened back there? That scared me to death.”

“He’s a nut, I tell you. I suspected it from the beginning when he showed us how he could call the rats up.”

“Should we call the police?”

“Wouldn’t do no good. He didn’t actually do nothing.”

“But we were threatened with a knife!”

“Can’t prove it. He might say we had a disagreement about the pest control contract, but that he never actually made any threats or tried to harm us.”

“Then I’ll call Jack and explain it to him. We’re sure not going back there.”

Crawley shook his head. “I shoulda known. He kept contradicting himself, saying he wanted us to treat outside the house only, then in the next breath, saying he wanted us to only treat inside.”

MJ fell silent.

“What’s wrong?” Crawley asked.

“I’m just glad we were together today, Crawley. If it had only been one of us, things might have turned out differently.” She reached for her phone to call Jack. “We can learn from this, Crawley … ”

“Yeah,” Crawley snorted. “That some of the public is durn crazy!”

from Pest Management Professional
Sacramento CA


NuvanThe NUVAN product line is intended to offer professional applicators a range of convenience and economy, regardless of the situation. The product line — NUVAN Prostrips, NUVAN Prostrips+, NUVAN Directed Spray Aerosol, NUVAN Fog 5%, NUVAN Fog 4EC and NUVAN Fog 2EC — features the active ingredient dichlorvos (DDVP), a non-residual insecticide that acts quickly on labeled pests including ants, bed bugs, carpet beetles, clothes moths, cockroaches, earwigs, flies, mosquitoes, silverfish, spiders and wasps. Application sites vary, ranging from homes and motels to industrial plants and warehouses, depending on the specific NUVAN product being used.

from Pest Management Professional
Sacramento CA

Friday, December 7, 2018

Registration Opens Soon for Clean Buildings Expo

Registration opens soon for the first-ever Clean Buildings Expo (CBE), to be held March 26-27, 2019, in Baltimore, MD. CBE, a co-located event with Building Operating Management’s NFMT... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Jon-Don Announces Corporate Rebranding

Jon-Don has launched its rebranding campaign with a new tagline, “Let’s Tackle Your Toughest Jobs.™” The company also has rolled out a full redesign of its website, printed... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore

Registration Opens Monday for Clean Buildings Expo

Registration opens Monday, December 10, for the first-ever Clean Buildings Expo (CBE), to be held March 26-27, 2019, in Baltimore, MD. CBE, a co-located event with Building Operating... Read more

from ISSA News feed for the Cleaning Industry
Mold Remediation Baltimore