Arrow Exterminators’ CEO named president of the National Pest Management Association

Incoming NPMA President Emily Thomas Kendrick is given the ceremonial gavel from Past President Faye Golden during Wednesday’s Opening General Session, sponsored by Corteva. PHOTO: PMP STAFF

Atlanta, Ga.-based Arrow Exterminators announced that CEO Emily Thomas Kendrick has been named President of the National Pest Management Association (NPMA) during the organization’s annual PestWorld event, held this year in Orlando, Florida.

The event began with the formal passing of leadership from Faye Golden, NPMA’s 2024–2025 President, to Emily Thomas Kendrick, marking a new chapter of leadership within the pest management industry. As she took the podium, Kendrick expressed heartfelt appreciation for Golden’s service, leadership and friendship.

A third-generation CEO of Arrow Exterminators, Kendrick shared her personal journey within the industry and underscored the essential role pest control professionals play in safeguarding communities across the globe.

Kendrick said in a release, “We know the truth. We protect the public health, we protect the public property and we protect the nation’s food supply. We provide peace of mind in a world that quite frankly doesn’t always feel predictable.”

She also extended gratitude to her Arrow family, board of directors, her parents, sister, husband and family for their unwavering support throughout her career.

Arrow Team Members Earn National Honors at PestWorld 2025

Arrow Exterminators is also proud to recognize two distinguished team members for receiving national honors during the PestWorld conference.

Alyson Gilleland, Vice President of Arrow University, received the Women of Excellence Award, recognizing female pest management professionals who demonstrate outstanding leadership and contribute significantly to the development and mentorship of other women in the industry.

Marie Horner, Vice President of Government Affairs, was honored with the prestigious PCT Crown Leadership Award. Since 1988, this award has recognized professionals who uphold the highest standards of ethics while dedicating their time and expertise to advancing both the pest management industry and their local communities.

About Arrow Exterminators

Family-owned and operated since 1964, Atlanta-based Arrow Exterminators is the largest family-owned pest and termite control company in the United States ranked by revenue. Arrow boasts a modern fleet of more than 3,400 vehicles, 192 service centers, over 3,500 team members with revenues exceeding $450 million and has been named a Top USA Workplace for four years in a row. Featuring QualityPro accreditation by the National Pest Management Association, the company offers innovative and environmentally responsible services to protect homes and businesses of customers in Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia.

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Sacramento CA

A new tool for Drywood Termites: How bistrifluron blocks exoskeleton formation

Localized, or spot, treatments for drywood termites (Incisitermes minor) have become an increasingly popular alternative to whole-structure fumigation. One promising new tool in this approach is the use of chitin synthesis inhibitors (CSIs).

A recent study from the University of California, Riverside, examined the efficacy of bistrifluron, a CSI that disrupts the molting process in termites by inhibiting the formation of chitin, a key component of their exoskeletons.

Image: Termite Alates

How it works

The research team used western drywood termite colonies to test the chemical. For the study, bistrifluron was dissolved in acetone and applied to small blocks of dried Douglas fir sapwood. These treated blocks were then offered to laboratory-reared colonies.

Because bistrifluron is a slow-acting, non-repellent chemical, the termites readily fed on the treated wood and shared it with their nestmates through trophallaxis (the social sharing of food). As the termites attempted to molt, the chemical took effect, preventing the formation of a new exoskeleton and ultimately leading to their death.

Image: Termite Frass

The study’s findings

The results of the study were significant. Colonies that were fed wood treated with bistrifluron at a concentration of 1,000 parts per million (ppm) were completely eliminated in approximately two months. Lower concentrations also showed efficacy, though over a longer period.

The slow-acting nature of the chemical is a key advantage. It ensures that the active ingredient is spread throughout the entire colony, including to the queen and soldiers who may not feed directly on the treated wood. This comprehensive distribution is crucial for achieving total colony collapse.

The future of application

While the study proves the chemical’s efficacy, the next step is to develop a practical method for applying it in the field. The researchers suggest that formulating bistrifluron into a dust or liquid that can be injected directly into termite galleries could be an effective delivery method.

This research represents a promising advancement in localized drywood termite control, offering pest management professionals a potential new tool that is both effective and targeted.

Authored By

Dr. S. Demetriou, Dr. D.H. Choe, and Dr. M. K. Rust, University of California, Riverside

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Sacramento CA

Douglas Products introduces new field scientist

Douglas Products has introduced Dr. Katie Stevens as a Field Scientist. In this role, Stevens will support the company’s technical and field operations, focusing on applied research, product stewardship and customer support.

Stevens brings more than five years of experience in agricultural research, regulatory affairs and agribusiness innovation. She received her Master’s and Ph.D. degrees in soil fumigation from the University of Florida and has international experience in the field.

Before joining Douglas Products, Stevens served as a Research and Development Project Manager at Draslovka, playing a key role in advancing sustainable agricultural solutions and developing innovative fumigation alternatives. Her background in agriculture, soil science and applied research has contributed to improving productivity and compliance across multiple agricultural sectors.

Suresh Prabhakaran, Chief Technology Officer at Douglas Products, said in a release, “Katie’s scientific expertise and deep understanding of agricultural systems make her an excellent addition to our technical team. Her experience in research and development will strengthen our ability to deliver practical, science-based solutions for our customers.”

Douglas Products plans to leverage Stevens’ technical insight and collaborative approach as the company continues to innovate and support the industries it serves. Her leadership in field science and commitment to advancing sustainable practices will help drive the organization’s ongoing mission to protect food safety, public health and economic resources.

About Douglas Products

Douglas Products is a specialty products provider of brands and services for global agriculture and structural pest management. Douglas Products is a Brightstar Capital Partners portfolio company, based in Liberty, Mo.

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Sacramento CA

UGA study finds bats can be their own glow sticks

Big brown bats are among the six species found to glow under UV light. PHOTO: BOB HILSCHER/ISTOCK / GETTY IMAGES PLUS/GETTY IMAGES

Every pest management professional (PMP) has, or should have, an ultraviolet (UV) light function on their flashlight for detecting rodent urine and various fungi in the field. However, a surprising new study from the University of Georgia’s (UGA’s) Warnell School of Forestry and Natural Resources suggests that PMPs can also detect bats this way.

Researchers have confirmed that at least six species of North American bat exhibit photoluminescence, meaning they glow green when exposed to UV light. The green light is emitted specifically from the bats’ wings and hind limbs. Lead author and UGA graduate student Briana Roberson noted that the characteristics found in these species differ from other nocturnal mammals that glow, suggesting a unique biological mechanism at work. To conduct the study, the team examined both male and female adult specimens of the following species:

• big brown bats (Eptesicus fuscus)
• eastern red bats (Lasiurus borealis)
• Seminole bats (L. seminolus)
• southeastern myotis (Myotis austroriparius)
• gray bats (M. grisescens)
• Brazilian free-tailed bats (Tadarida brasiliensis)

The specimens came from the mammal collections of the Georgia Museum of Natural History in Athens, Ga. Per the study, “most specimens were collected in Georgia, USA, but collection localities ranged geographically across the United States, including South Carolina, Tennessee, Illinois, and California. Specimens ranged from 22 to 103 years since collection.”

The green color and its specific location on the body suggest that this trait is likely genetic or inherited, rather than a temporary effect caused by something in the environment the bats ingest or touch. As co-author Dr. Steven Castleberry explained in a news release, this phenomenon is “ultimately some sort of mutation” that gets perpetuated because it is somehow beneficial.

Now that the glow is confirmed, the next question to answer is why. It does not appear to be for camouflage, mating or sex or species recognition, because the color is consistent across both male and female specimens. The current hypothesis suggests the glow may be an inherited trait used for communication, or possibly an “artifact” from an evolutionary purpose that no longer exists.

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Sacramento CA

PestWorld 2025 breaks attendance, exhibitor records

The National Pest Management Association (NPMA) celebrated a major milestone in Orlando, Fla., last week, where PestWorld 2025 broke the association’s all-time attendance record. The event drew 4,400 attendees, officially topping the previous high of 4,000 set by PestWorld 2024 in Denver, Colo. Megan Moloney, CMP, NPMA’s director of meetings and exhibits, announced the figure during the United Producers, Formulators & Distributors fall membership meeting.

In addition, approximately 265 exhibitors took part in the trade show component of PestWorld. Moloney notes that they sold out booth availability by midsummer.

The Pest Management Professional team was on-hand to cover the event. Highlights include:

PestWorld 2025 took place at the Marriott Orlando World Center hotel in Orlando, Fla., Tuesday, Oct. 21 through Friday, Oct. 24. PHOTO: PMP STAFF

PestWorld 2025 attendees packed the ballroom during Tuesday’s Exhibit Hall Grand Opening & Welcome Reception, sponsored by Envu, where NPMA CEO Dominique Stumpf, CAE, welcomed them to Orlando. PHOTO: PMP STAFF

NPMA CEO Dominique Stumpf, CAE, addressed attendees during Tuesday’s Exhibit Hall Grand Opening & Welcome Reception, sponsored by Envu, and shared how her mentors helped her succeed. PHOTO: PMP STAFF

PestWorld 2025 attendees who engaged with NPMA staff throughout the week could collect “Mission Control”-themed badges and then receive a special T-shirt on the last day of the event. PHOTO: PMP STAFF

Incoming NPMA President Emily Thomas Kendrick receives the ceremonial gavel from Past President Faye Golden during Wednesday’s Opening General Session, sponsored by Corteva. PHOTO: PMP STAFF

Four-time Olympian Chaunte Lowe inspired the crowd with her drive to overcome the obstacles she faced throughout her life during Wednesday’s Opening General Session, sponsored by Corteva. PHOTO: PMP STAFF

The Jake & Elwood Blues Brothers Review entertained the crowd with their take on blues and soul tunes at the start of Thursday’s General Session, sponsored by Syngenta. PHOTO: PMP STAFF

The NPMA 2025-2026 Board of Directors — President-Elect Mike Bullert, Treasurer Bob Dold, President Emily Kendrick, Ex Officio Dominique Stumpf, Secretary Joel Nolasco and Immediate Past President Faye Golden — got down to business at the annual membership meeting Thursday morning. PHOTO: PMP STAFF

The Teeterboard Duo wowed the crowd at Thursday’s General Session, sponsored by Syngenta, with their backflips and jumps high above the PestWorld stage. PHOTO: PMP STAFF

Thursday’s General Session, sponsored by Syngenta, featured Elatia Abate, entrepreneur and Futurist in Residence for Paylocity who advised attendees to network in ways that truly foster connections. PHOTO: PMP STAFF

NPMA Awards presentation

John Myers, president and CEO of U.S. Pest Control for Rentokil Terminix, presented the Emerging Leaders Award sponsored by Rentokil Terminix to Staci Jo Johnston of EcoLab. PHOTO: PMP STAFF

Willet Hossfeld, ICE-CCP, Certification Programs Manager for the Entomological Society of America, presented the ACE Professional Award to Chris Somers, ACE, Rambo Total Pest Control. PHOTO: PMP STAFF

Arrow Exterminators’ Tim Pollard and Emily Thomas Kendrick presented Thomas Pest Services the inaugural Culture Catalyst Award, sponsored by Arrow Exterminators, to company founders Bill Clark and Sarah Thomas-Clark (center). PHOTO: PMP STAFF

NPMA President Emily Thomas Kendrick presented the Pinnacle Award, the NPMA’s highest honor, to Dan Moreland, who retired as publisher of PCT magazine in 2021. PHOTO: PMP STAFF

Nisus President and CEO Lee Barrett presented the inaugural Excellence in Sustainability Award, sponsored by Nisus, to Hawx Smart Pest Control and its President Matt Mayer. PHOTO: PMP STAFF

WorkWave CEO Kevin Kemmerer presented the NPMA Gives Award, sponsored by PestPac by WorkWave, to Lindsey Pest Services and company owner Jennifer Leggett. PHOTO: PMP STAFF

Target Specialty Products’ David Helt presented the Women of Excellence Award, sponsored by Target Specialty Products, to Alyson Gilleland, VP of Arrow University, Arrow Exterminators. PHOTO: PMP STAFF

The winners of the 2025 Deni Naumann Women in Pest Management Empowerment Grants — Alyssia Zimmaro of Aardvark Pest Management, and Jennifer McIntosh of American Pest — were recognized at Thursday morning’s Professional Women in Pest Management (PWIPM) Networking Breakfast, sponsored by FieldRoutes. PHOTO: PMP STAFF

Industry meetings and gatherings

At the RISE Industry Issues Update meeting, Karen Larson, past chair of its governing board, kicked off a roundup of ongoing and upcoming legislative issues affecting the pest control industry. PHOTO: PMP STAFF

During the United Producers, Formulators and Distributors Association (UPFDA) fall membership meeting at PestWorld, members voted in David Arney, Envu; Ryan Klein, AMGUARD Environmental Technologies; and Susan Masciarelli, Web-Cote Industries, as new directors. IMAGE: PMP STAFF

The Black Ownership Matters (BOM) meeting and reception welcomed guests and members alike. PHOTO: PMP STAFF

A sunny courtyard located steps away from the PestWorld exhibit hall was the site of the NPMA’s President’s Leadership Reception, sponsored by Bell Labs. PHOTO: PMP STAFF

Wednesday’s International Reception, sponsored by Orkin, welcomed pest management professionals from across the globe to PestWorld 2025. PHOTO: PMP STAFF

Pi Chi Omega held its annual Raise the Bar fund raising event in the lobby bar of the Mariott Orlando World Center hotel Thursday evening. Pi Chi Omega President Desiree Straubinger enjoys the festivities with Dominique Sauvage. PHOTO: PMP STAFF

Exhibit hall activity

Attendees started their day with complementary coffee at Perk Up With PestPac by WorkWave, sponsored by PestPac by WorkWave, outside the ballroom where general sessions were held. PHOTO: PMP STAFF

PestWorld 2025 took place at the expansive Mariott Orlando World Center in Orlando, Fla. The exhibit hall and educational sessions were conveniently located on one floor. PHOTO: PMP STAFF

PestWorld offered excellent educational opportunities, including technical and business sessions led by experts in the pest control industry. Attendees could earn continuing education units (CEUs) as well. PHOTO: PMP STAFF

Friday’s PestVets Day of Service, sponsored by Envu, is a PestWorld tradition taking place in or near the exhibit hall. This year, participants crafted flannel blankets with an American flag motif. PHOTO: PMP STAFF

Booth traffic was heavy on the exhibit hall floor each day as PestWorld attendees checked out the latest products, equipment and services from pest control suppliers, manufacturers and distributors. PHOTO: PMP STAFF

The NPMA is hosting PestWorld 2026 Oct. 20-23, 2026, at the Gaylord Texan Resort and Convention Center in Grapevine, Texas. PHOTO: PMP STAFF

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Sacramento CA

Skyhawk Trapmate: New Trapmate Enterprise Features

IMAGE: SKYHAWK TRAPMATE

Pest management professionals (PMPs) are being asked to deliver heightened transparency, more accurate reporting and faster corrective action — all while managing increasingly complex facilities. Trapmate continues to evolve to meet those demands, delivering intelligent software advancements that streamline workflows and elevate the service experience for both technicians and their customers.

The latest upgrade to Trapmate Enterprise introduces two major features: Interactive Floor Plans and Service Mode. Together, these enhancements allow pest control teams to operate with a higher level of service, greater accuracy, clarity and confidence.

Interactive Floor Plans: Precision Placement Meets Visual Intelligence

Deploying remote monitoring technology requires a deep understanding of placement, spacing, and coverage. Until now, identifying where devices were located — and how they performed in relation to their surroundings — often required toggling among lists, notes or static documentation. Interactive Floor Plans completely transform that process.

Users can now upload a locations layout directly into the software and place each Trapmate device in its precise deployed location. This generates an accurate, graphical representation of the environment, allowing technicians and managers to see operational status in a real-world, visual format.

Key benefits include:

• Color-coded status visualization. Devices clearly display their current state using recognizable traffic-light indicators: red — active capture requiring attention; yellow — service needed (battery replacement, etc.); and green — fully operational.
• Clearer activity insights. Teams can quickly identify zones where pest activity is more prominent, improving corrective action and trend analysis.
• Higher deployment accuracy. Visual placement ensures full coverage and simplifies compliance alignment for high-stakes environments such as food producers and handlers, pharmaceutical research and manufacturing, distribution centers and warehousing.
• Faster on-site navigation for technicians. No more guessing which station corresponds to which alert; everything is visible and mapped.

Interactive Floor Plans ultimately allow pest control teams to maximize efficiency by leveraging location-based data to drive informed decisions.

Service Mode: Maintenance Without the Noise

Service Mode is a major advancement in simplifying device maintenance without disrupting monitoring integrity. While active, sensors continue to detect and record captures in the background — they just won’t trigger notifications until service mode ends. If any captures occur during the maintenance window, technicians are notified the moment the mode is turned off. This eliminates the historical issue where routine service activities generated false alerts and cluttered reporting with noise that required manual cleanup.

With Service Mode, Trapmate has engineered a smarter workflow.

With a single push of a button, technicians can temporarily silence alerts for an entire deployment while maintenance is being performed. All devices enter a designated “service mode state,” preventing unnecessary notifications from being sent to managers or customers.

Operational advantages include:

• Site-wide control in seconds. Suspend alerts across every device at a location — without toggling settings one by one.
• Real-time countdown tracking. A visible timer shows how long Service Mode remains active, helping technicians manage headspace and workflow. The mode can be easily extended if needed.
• Zero reporting interference. Alerts triggered during service do not appear in performance data, ensuring clean, accurate history.
• Faster execution and fewer manual steps. Technicians focus on service, not software.

Once the service session is complete, notifications automatically return to their previous state with no reconfiguration required.

These updates support what remote monitoring was always meant to deliver: efficiency, accuracy and elevated service for your customers.

Together, Interactive Floor Plans and Service Mode empower PMPs to:

• Reduce on-site search and investigation time
• Strengthen communication and transparency with customers
• Improve reliability and data quality across every account
• Minimize friction in technician workflow
• Scale digital pest control confidently

Trapmate remains committed to developing technology that works the way professionals work. With these enhancements, managing digital pest control deployments becomes more intuitive, more visual and more operationally powerful than ever.

Trapmate.AI

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Sacramento CA

Clarke acquires Becker Microbial Products and the AquaBac Family of Products

LOGO: CLARKE

St. Charles, Ill.-based Clarke, a provider of vector management solutions for public health, announced the completion of its acquisition of Becker Microbial Products and the AquaBac larvicide line, which includes ownership of its proprietary Bacillus thuringiensis subspecies israelensis (Bti) strain.

This is Clarke’s largest acquisition in its nearly 80-year history; as Clarke is a private, family-owned company, the terms of the acquisition were not released.

The acquisition diversifies the Clarke larvicide portfolio, which includes spinosad-based Natular. Like Natular, AquaBac is environmentally friendly with a proven record of efficacy, including in sensitive habitats. Both larvicides feature formulations that are listed by the Organic Materials Review Institute (OMRI) for use in and around organic areas.

“Clarke’s Natular and AquaBac go hand in hand, providing complementary larval control designed to reduce the risk of resistance to help keep our communities livable, safe and comfortable,” said Allen Gent, CEO and President of Clarke. “By adding AquaBac to our family of products, Clarke can offer customers more options for effective rotation strategies, paired with full-scale product stewardship, including training, materials and operational support for AquaBac.”

As part of the acquisition, Clarke will own the technical registration for the specific Bti strain that powers the AquaBac formulations. Laetitia Leroy, Director of Research, Development and Engineering at Clarke, said in a release, “This trusted, proven Bti active ingredient strengthens our portfolio and meets evolving customer needs across multiple markets, environments and challenges. With access to the active ingredient, we have the ability to support AquaBac through research and innovation.”

About Clarke

Clarke, a third-generation company founded in 1946, is dedicated to protecting public health through innovative, environmentally responsible vector control solutions. Specializing in managing disease-carrying and nuisance mosquitoes to help make communities safer, more comfortable and more livable. Customers benefit from decades of technical expertise and unwavering commitment to sustainable innovation in mosquito control.

About Becker Microbial Products

Founded in 1985 by the late Dr. Terry Couch, Becker Microbial Products is a biotechnology company specializing in environmentally friendly biopesticides. The company’s flagship AquaBac larvicide portfolio, produced from its proprietary Bacillus thuringiensis subspecies israelensis (Bti) strain, is registered with the U.S. Environmental Protection Agency (EPA) and regulatory agencies in multiple international markets. Becker serves the public health, forestry, greenhouse and wastewater treatment sectors through major distributors, with international partnerships spanning North America, Asia, Europe and Latin America.

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Sacramento CA

Why spiders are allies in pest prevention

The newly identified jumping spider, Guriurius minuano. Photo: Damián Hagopián

The arthropod order Araneae, or spiders, are often seen as pests that lurk in dark spaces in basements or craft webs in an entryway. But the benefits of these eight-legged friends outweigh the cons. At this time of year, when these arachnids are used as decorations and scare tactics for Halloween, there are key facts pest management professionals (PMPs) need to know for a comprehensive approach to spider management.

Potentially harmful spiders

A common misconception about spiders is that some species have venom, while others do not. Mythbusting time: All spiders have venom; the difference lies in the ability of their fangs to inject venom into humans. For many species, the fangs are too small to pierce human skin. The following spider species are most likely to interact with humans and potentially deliver that venom in the United States:

1. Northern black widow (Latrodectus variolus): Easily identified by the distinctive hourglass on the ventral abdomen, this spider has the most significant concentration of venom with effects impacting the central nervous system of humans. They are most commonly found outdoors in bushes, underneath fallen leaves or twigs, or in other dark spaces like exterior rodent stations.
2. Brown recluse (Loxosceles reclusa): Mostly found in the Midwest, the venom of the brown recluse can cause necrosis of human skin following a bite. While the bite can be medically dangerous, this species has few interactions with humans due to their reclusive nature. They are most easily identified by the violin shape on their dorsal cephalothorax.
3. Yellow sac spider (Cheiracanthium spp.): These small, pale, yellowish spiders have a mildly harmful bite that will cause redness and swelling. Found indoors, like most spiders that bite humans, these spiders often react only when trapped against the skin.
4. Wolf spiders (family Lycosidae): Mostly found outdoors in fields, these ground-hunting spiders use venom to subdue prey. Bites to humans can cause some mild swelling, with minimal likelihood of significant wound damage.

Why spiders are considered helpful ‘pests’

While seeing a spider in the home or office can be jarring to our clients, it’s important to educate consumers that spiders are performing free and natural pest management. All spiders prey on arthropods, which can include flies, wasps, beetles and moths. The presence of spiders in a space reduces the amount of these pests, along with the need for materials to treat said pests.

More spiders reside in the dark corners of many structures, whether it’s an office building or a residential home. Generally, spiders are reclusive and nocturnal, with a preference to hunt prey at night and to be in a protected area during the day.

Key points to share with customers to educate them on the benefits of spiders include:

1. Natural pest management: Spiders prey on insects, assisting with managing the number of pests that invade homes and urban structures, along with reducing the need for excess chemical pesticides.
2. Support biodiversity and food webs: Spiders are not only predators, but prey to birds, reptiles and other animals.
3. Bio-indicators of ecosystem health: The presence of spiders can signify a balanced ecosystem, as they are sensitive to environmental changes. Too few can cause insect populations to bloom.

Why spiders are drawn to a structure

For those who don’t want spiders in their spaces, there are key factors that draw them to a structure. Before looking at ways to eradicate the spiders from a space, first look at these key environmental features that can easily reduce the amount present on a property.

1. Lighting: The most common trigger for a large spider population is the type of lighting present. White incandescent light with blue wavelengths attracts moths, flies and other arthropods that spiders prey on, therefore attracting the predators themselves.
   • The fix: Switch to yellow bulbs that have a lower likelihood of attracting spider’s prey, as most flying insects do not perceive yellow wavelengths of light. For additional prevention, angle outdoor lights away from doors and shade windows at night to reduce insect (and, therefore, spider) attraction.
2. Proximity to a water source: Water sources can often lead to higher numbers of aquatic emerging insect pests like mosquitoes, mayflies and midges, all of which are prey for most spiders.
   • The fix: Reducing water sources near office or residential locations will reduce the number of pests and the number of spiders attracted to them.
3. Landscaping: The more landscaping near a home or office, the more arthropod pests and spiders will be found.
   • The fix: To reduce this, lay a perimeter of pea-sized gravel, ideally 3 inches deep and 3 feet wide, to act as a barrier around exterior perimeters.

Because most spiders and their webs are beneficial for controlling other pests, educating customers to their benefit can actually assist you with doing pest management around their homes and businesses.

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Sacramento CA

Sprague Pest promotes new operations manager for Spokane branch

IMAGE: Jessie Peltier

Seattle, Wash.-based Sprague Pest Solutions has promoted Jessie Peltier, ACE to the role of Operations Manager at the Spokane, Wash., branch.

Peltier joined Sprague in 2020, taking on key leadership roles within the Spokane branch, including Branch Trainer and Safety Captain. He also serves on Sprague’s newly formed Belonging Committee, dedicated to fostering a culture of inclusivity and belonging across the organization. Consistently demonstrating exceptional technical expertise, Peltier has earned top quality assurance rankings and achieved his Associate Certified Entomologist (ACE) credential in July 2025. He also holds AIB Food Safety and OSHA 10 certifications, underscoring his strong commitment to safety and professional excellence.

Before joining Sprague, Peltier retired from the U.S. Navy after 20 years of service, followed by two additional years of service as a civilian-contracted pharmacist. Seeking a new challenge, he entered the pest management industry in 2016, working as a residential technician before joining Sprague.

Jeremy Lesser, Sprague district manager, said in a release, “Jessie has been the kind of person who lifts up the people around him. Before stepping into his new role, he was already coaching his team members, sharing knowledge and helping our team succeed. His motivation to grow is exactly what will make him successful.”

As Operations Manager, Peltier will oversee branch performance, team development and client partnerships across Eastern Washington and Northwestern Montana. His focus will continue to be on delivering uncompromising service and fostering a culture of safety, quality and belonging.

About Sprague Pest Solutions

Sprague Pest Solutions provides preventive and remedial pest management and food safety consulting services to leading food processing, agriculture, healthcare and hospitality and distribution facilities across the Western U.S. The company services commercial clients in Washington, Oregon, Idaho, Utah, Colorado, Nevada, Wyoming, Montana, Arizona and California.

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Sacramento CA

Veseris: ProTraining 2.0

The industry’s most trusted training platform just got even better. ProTraining 2.0 is now live on Veseris.com — your destination for continuing education unit (CEU)-approved courses in more than 40 states, certification prep for the Associate Certified Entomologist (ACE) program, and professional development for technicians, managers and business owners.

With the end of the year approaching, there’s no better time to earn CEUs, sharpen your skills and advance your expertise. Explore 40-plus technical courses, 100-plus business and safety classes and more — all available anytime, anywhere.

About Veseris

Veseris is a leading distributor serving professionals in the U.S., Canada and Mexico directly through more than 250 sales and service professionals at 77 locations and in Latin America and the Caribbean through a network of authorized dealer partners. The business serves the expanding markets for pest control (including structural pest, public health, wildlife, vegetation management and turf and ornamental) with an extended offering of products and services, as well as educational and technology resources, including Veseris.com.

Veseris.com/protraining

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Sacramento CA

Control Solutions Inc.: Pressurized Solutions

IMAGE: CSI

Proudly manufactured at Control Solution Inc.’s (CSI’s) headquarters in Pasadena, Texas, CSI Pressurized Solutions is the ultimate aerosol arsenal for pest management professionals (PMPs). The lineup includes:

• Fuse Foam
• Pivot Ultra Plus
• Spectre PS
• Stryker Wasp and Hornet Killer
• Stryker 54
• Tekko Trio Foam
• Doxem NXT
• D-Fense NXT

Designed for precision performance, CSI’s sprays and foams deliver superior reach and consistency, giving PMPs efficient results and peace of mind with every application. And because CSI manufactures in-house, it maintain complete control over quality and reliability, ensuring every product meets its demanding standards.

From bed bugs to hornets to termites, CSI Pressurized Solutions offer specialized, purpose-built formulations engineered for professional results. Each product is rigorously tested to deliver consistent, industry-leading performance, so PMPs can tackle any pest challenge with confidence.

About CSI

Control Solutions Inc. (CSI) is an American manufacturer dedicated to developing innovative, effective and sustainable solutions for pest management professionals. With a long-standing tradition of delivering proven solutions, CSI continues to expand its ever-growing portfolio of innovative products — providing the performance and value its customers rely on in the pest control industry.

CSI-Pest.com

 

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Sacramento CA

Kness Pest Defense: Custom colors for Big-Snap E Rat Traps

IMAGE: KNESS PEST DEFENSE

 When results matter, professionals choose the Big Snap-E Rat Trap. Built for pest management professionals (PMPs), it combines powerful performance with effortless operation — no fuss, no false triggers. Its precision-engineered design delivers quick, consistent catches, while the rugged construction stands up to demanding commercial and industrial use. 

Pair it with the Big Snap-E Cover for added safety, cleanlinessand a polished, professional look. The tunnel-style design sits flush against walls, right where rats travel, to boost placement accuracy and success rates. 

And now, you can make your setup stand out with custom colors. Choose from a full range of options for the base, paddle and striker bar to match your brand or blend with any environment. 

Pro-grade. Proven. Personalized. That’s why PMPs everywhere trust Big Snap-E to deliver results that look as good as they perform. 

About Kness Pest Defense

Per company history, the Ketch-All was invented by a young, widowed father of six, Austin Enos “Brick” Kness, in 1924. Mice were prevalent at the high school in which Kness was a custodian, “and led him to the idea of the ‘box’ trap. He built the first trap from a square oilcan, a Tuxedo Tobacco can, a spring from a curtain rod, and the wood base of a crate. The first night he set his trap, he captured five mice.

“He was elated and showed the teachers and his friends. He was encouraged to build others for his friends and to seek a patent. By 1927, Kness Mfg. Co. was formed to produce the KetchAll Automatic Mousetrap and another of Kness’ inventions, the RotoBow tree saw.”

Brick Kness was inducted into the Pest Management Professional Hall of Fame in 2024.

Kness.com

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Sacramento CA

Callback Cures: How to Use ‘Spooky Safety Month’ to Reinforce Your Protocols

Dr. Michael Bentley, BCE

Leaves have started to turn and the smell of pumpkin spice lattes fills the air. That means Halloween is right around the corner.

The thought of ghosts and goblins filling the night isn’t the only scary thing about October. Your outdated safety protocols could be the real monster lurking in the shadows. As temperatures start to drop and pest activity declines for some, October is an ideal time to review, reset and reinforce policies and protocols that keep your team safe all year long.

Key Takeaways:

• Time Your Review: October is the perfect month to conduct a comprehensive, annual review of all your safety plans, procedures and equipment.
• Outdated is Dangerous: Regulations and equipment evolve. If your safety protocols haven’t been reviewed in the past 12 months, they may be out of compliance and exposing your team to risk.
• Training is Not Optional: An updated plan is useless if the team isn’t trained on it. Training on new information and processes is just as critical as the plan itself.

The Risks of Outdated Protocols

From the tools you use to the services you provide, nearly every aspect of pest control work involves exposure to potential hazards. Ensuring you have an updated and modernized safety plan is critical to minimizing risk.

If your safety protocols haven’t been reviewed in the past 12 months, they may be more trick than treat. Regulations change and safety equipment evolves. Neglecting your program can expose your business to legal and financial risks as well. A single incident can trigger audits, fines and even damage your company’s reputation.

Training is as Critical as the Plan

Maintaining an updated safety program is critical. But the success of your new program is only guaranteed if your team is properly trained on the new information.

Are your technicians well-versed in the latest personal protective equipment (PPE) requirements? Do your emergency response plans reflect the most current team roles and contact info? Establishing a training plan that in-body outlines new processes and procedures is just as important to the success of your safety program as the written document.

Make it an Annual Event

Proactively reviewing and revising your protocols shows your commitment to your team’s safety and well-being while also avoiding legal and financial pitfalls.

To solidify your company’s commitment, consider making October your official “Spooky Safety Month.“ Update signage, host a themed training session (with bonus points for costumes) to review new information and invite feedback from the team.

While safety should be a topic of focus every month, scheduling an annual program review every October ensures your protocols are never outdated.

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from Pest Management Professional https://www.mypmp.net/pest-control-safety-protocol-spooky-review/
Sacramento CA

Pest Control Business Coach welcomes new integrator and team development coach

Laura Corbin

Pest Control Business Coach (PCBC) announced the addition of Laura Corbin as Integrator and Team Development Coach, joining industry leaders Sheri Bachman and Rick Bell to expand the company’s offerings and elevate client success across all areas of business operations.

With more than 15 years of experience in the pest control industry, Corbin brings a powerful combination of sales leadership, office administration expertise and organizational development. Her proven track record of helping companies achieve 10–40% year-over-year growth speaks to her ability to turn strategy into real-world results.

As the Integrator, Corbin’s focus will be on bringing structure, accountability and alignment to help owners and teams operate more efficiently and profitably. Her work will include:

• Team Development & Leadership Coaching – helping managers lead with clarity and confidence.
• Sales Strategy & Execution – sharpening inside and outside sales teams for stronger conversion and retention.
• Office Systems & Process Organization – streamlining operations to reduce chaos and improve productivity.
• Accountability & Performance Alignment – ensuring every department works together toward shared goals.

Corbin said in a release, “I’m excited to join forces with Sheri and Rick to bring even more depth and value to our clients. We’re creating a space where pest control companies can not only grow—but grow smart, with systems that give owners freedom and teams the support they need to thrive.”

Sheri Bachman, Founder of Pest Control Business Coach, added: “Laura’s expertise as an Integrator and coach complements our mission perfectly. Her ability to organize, motivate, and connect people will help our clients strengthen their culture and achieve lasting success.”

Rick Bell, PCBC Technical and Compliance Coach, echoed the excitement: “Laura brings a unique blend of strategic insight and practical experience that will elevate every client interaction.”

Together, Sheri, Rick and Laura represent a powerhouse of experience—combining leadership, technical expertise and people development to help pest control businesses scale sustainably, profitably and with confidence.

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About Pest Control Business Coach

Pest Control Business Coach helps pest control company owners simplify operations, strengthen leadership and grow profitably—without the chaos. With decades of combined industry experience, the PCBC team delivers practical coaching, systems, and accountability that drive real results.

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Sacramento CA

BASF: Selontra Rodent Bait Savings

“Enough is enough”: With its fast colony kill and impressive labor savings, Selontra Rodent Bait delivers all-around efficiency for your business. The stop-feed action of its active ingredient, cholecalciferol, means rodents only consume enough bait for a lethal dose, leaving more bait for other rodents. It also means technicians spend less time refilling bait boxes. Selontra even provides effective control against anticoagulant-resistant rodents.

Depending on the size of the infestation and the surrounding environment, you can count on controlling a rodent infestation in as few as seven days when using Selontra (U.S. Field Trials: Indiana Grain Farm, 2017; NC Pig Farm, 2016). Now through Dec. 15, 2025, qualified end users can capture significant savings when purchasing Selontra Rodent Bait by the half pallet or by the pallet. Contact your distributor or BASF rep for details.

About BASF

BASF Corp., headquartered in Florham Park, N.J., is the North American affiliate of BASF SE, Ludwigshafen, Germany. BASF has approximately 16,000 employees in North America and had sales of $25.7 billion in 2022.

BASF creates chemistry for a sustainable future by combining economic success with environmental protection and social responsibility. More than 110,000 employees in the BASF Group contribute to the success of its customers in nearly all sectors and almost every country in the world. BASF’s portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions.

In addition to Selontra Rodent Bait, BASF offers many pest control solutions to professionals, including, but not limited to:

• Termite Bait Solutions
• Alpine Cockroach Solutions
• Alpine Flea & Tick Solutions
• Alpine WSG
• PT Brand Pressurized Insecticides
• Fendona CS
• Termidor line

PestControl.BASF.us

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Sacramento CA

Microshare: EverSmart Pest

IMAGE: MICROSHARE

Microshare, makers of the trademarked EverSmart line of artificial intelligence (AI)-driven remote monitoring software, has unveiled an expanded product that monitors and provides field camera images of rodent, flying insect, cockroach, beetle and bed bug activity for the pest control industry. The company is debuting the product at the National Pest Management Association’s PestWorld 2025 in Orlando, Fla., this week.

Building on the success of the EverSmart Rodent remote monitoring product in North America and Europe, Microshare has integrated video, still images and sensor data into its platform to record activity around the traps already used by the industry. In keeping with Microshare’s business-first design approach, all these new capabilities are retrofit-ready, meaning they can be married to the market’s most popular trap, light trap and bait station inventory for all these species, avoiding the expense of replacing existing inventory.

In partnership with Tokyo, Japan-based Ryoden Corp., a major Japanese technology trading company, Microshare has integrated the company’s AI image and video parsing technology into existing EverSmart capabilities, including the ability to ingest and display output from Tactacam devices and other field cameras. Microshare and Tactacam announced an integration partnership earlier this month.

EverSmart Pest provides a centralized platform for organizing and assessing data from a range of pest control efforts that were previously unrelated, requiring technicians to manage multiple apps, scroll through hours of video or images or simply perform manual checks on customer sites where no activity at all may have taken place.

“Not only will all these inputs be filtered and bundled into incidents by the Microshare Platform, but now there is a way to understand exactly what needs to be done across an array of species before the technician’s day begins,” Microshare CEO and Co-Founder Ron Rock, who is leading his team’s efforts at PestWorld 2025, said in a news release. “What do technicians do with all that extra time? They diagnose, they perform value-added services, and above all, they produce new revenue while providing their customers with better outcomes.”

Microshare and Ryoden plan to market EverSmart Pest globally, with Philadelphia, Pa.-based Microshare taking the lead in North America and Europe, and Ryoden spearheading Asia/Pacific, where the company has a decades-old reputation for innovation and reliability.

Microshare.io/eversmart-pest-overview-2025

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Sacramento CA

Arrow Exterminators: Merger Opportunities

IMAGE: ARROW EXTERMINATORS

Based in Atlanta, Ga., Arrow Exterminators operates a modern fleet of more than 3,300 vehicles across 190 service centers, with over 3,500 team members. The company generates more than $450 million in annual revenue, and has been named a Top USA Workplace for four consecutive years. Arrow holds QualityPro accreditation from the National Pest Management Association and provides environmentally responsible services to protect homes and businesses in Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia.

Arrow is led by President and COO Tim Pollard, CEO Emily Thomas Kendrick, and Chairman Joe Thomas, a Pest Management Professional Hall of Fame inductee (Class of 2009). The company was founded in 1964 by industry veteran Starkey Thomas and his wife, Jean. Since acquiring its first company in 1988, Arrow has grown by partnering with pest control businesses that share its values and dedication to quality. Today, it stands as the largest family-owned pest and termite control company in the United States.

Arrow offers a full range of services, including pest control, termite protection, mosquito prevention, wildlife control and exclusion, handyman work, insulation services and new construction treatments. These services are available for both residential and commercial customers.

As a third-generation family business, Arrow respects the time and effort it takes to build a successful pest management company. The team understands the importance of creating strong foundations for lasting partnerships and works closely with acquisition partners to ensure a smooth transition for both customers and employees.

Whether you’re ready to sell or just exploring options, call 800-281-8978 or visit online.

ArrowExterminators.com/mergers

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Sacramento CA

CSI promotes Pass to head of sales

Sam Pass

Control Solutions Inc. (CSI), a Pasadena, Texas-based specialty chemical manufacturer, has appointed industry veteran Sam Pass as its head of sales. In his new role, Pass will oversee sales for the company’s five business units: CSI-Pest, Quali-Pro, Production Animal, Martin’s and Industrial Sales.

“I am fortunate to inherit a strong sales management team. We have five talented and long-tenured business directors that I am excited to work alongside,” Pass, a second-generation pest management professional (PMP), noted in the news release.

Since joining CSI in January 2022, Pass has made a significant impact across multiple business areas. Initially leading the marketing team, he later took on the challenge of heading the Professional Pest Control (PCO) team, driving growth and alignment in both roles. During his tenure, Pass also earned his master’s in business administration (MBA) degree from Carnegie Mellon University, further enhancing his leadership and strategic expertise.

Before joining CSI, Pass served as the pest control and nursery greenhouse market manager for FMC Corp. in Philadelphia, Pa. Among his notable achievements, he successfully led the 2019 launch of a new insecticide product, resulting in strong market adoption and measurable financial success.

Pass’ career in the pest management industry began long before his corporate leadership roles. A graduate of the University of Florida with a bachelor of science degree in entomology and nematology, he spent more than five years as a technician at his family’s company, Action Pest Control in Evansville, Ind.

“Sam’s leadership, strategic vision, and deep understanding of both our markets and our customers make him the perfect choice to lead CSI’s sales organization,” Trey Kendrick, head of Commercial Unit, APS and general manager, CSI said in the release. “We’re excited to see his continued impact as we expand our presence across all business units.”

About Control Solutions Inc.

Control Solutions Inc. (CSI) is a hybrid manufacturer featuring a broad spectrum of post-patent and innovative products. CSI operates through four main divisions: CSI Pest, Quali-Pro, CSI Production Animal and Martin’s, each focusing on different aspects of pest control, turf and ornamental, animal health, and consumer products.
CSI leverages its position as a subsidiary of the ADAMA Group, one of the world’s largest agricultural chemical companies, to access a wide range of active ingredients and offer an extensive product portfolio.

The company can actually trace its roots to 1958, when former president and CEO Mark Boyd’s father, Richard, purchased a small pest control company in Pasadena and founded Ford’s Pest Control. By 1960, Richard Boyd launched Ford’s Chemical to formulate and sell pest control solutions to colleagues and the public. In 1976, he merged the two businesses into Ford’s Chemical and Service. Read more about the history in Pest Management Professional’s anniversary coverage in its July 2018 issue here.

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Sacramento CA

Bug Off Pest Control Center: 2025 New York Pest Expo

The theme for this year’s New York Pest Expo, taking place from 8 a.m. to 6 p.m. Eastern on Nov. 14 at the George Washington Bridge Doubletree Hotel in Fort Lee, N.J. is “Above and Beyond.” Never stop growing. Never stop improving. Aim to be the best. Come sharpen your cognitive skills with key insights from some of the industry’s most outstanding talents. Harness the power of the New York Pest Expo — a major pest management event.

The 2025 Edition promises to be bigger and better than ever with more exhibitors and attendees than in years past. Stay tech-savvy and sharp as you visit with dozens of manufacturers and business support providers. Take advantage of great promotions and blowout pricing on supplies and equipment. Up your game and don’t miss out.

Total New York State Department of Environmental Conservation Credits for the event are as follows:
CORE: 1.00, 7A: 5.00, 7F: 2.00, 8: 2.00

The scheduled agenda includes:

• Correy Hildebrand, MS, MGK: “Making Pest Control Hard to Resist – Understanding Modes of Action”
• Matthew Remmen, MS, Envu: “Itchin’ for a Fight – The War on Bed Bugs Continues”

• Anna Iversen, BCE, Pelsis: “Flies – Soaring Into the Wild Blue Yonder”

• Desiree Straubinger, BCE, BASF: “Conquering Ants – Nature’s Over-Achievers”

• Lou Sorkin, BCE, Ensult Associates: “Amazing Invertebrate Feats!”

• Tim Madere, New Orleans Mosquito, Termite & Rodent Control Board: “When Mice Play Hard-to-Get – Advanced Trapping Techniques”

Learn more and register online at the URL below.

BugOffPCCenter.com

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Sacramento CA