Syngenta introduces new ATLAS robot

Syngenta has advanced its development and customer support with its proprietary ATLAS (Application Technology Laboratory Automation System) robot, a first-of-its-kind system developed and refined in-house to deliver consistency and accuracy in tank-mix compatibility testing.

The automated testing platform is designed to deliver faster, objective and reliable insights to ensure products meet or exceed customer handling and use expectations.

Before products are made available to the market, ATLAS conducts extensive tank-mix compatibility testing, processing 500 to 600 combinations per month — a workload that could take up to six months to complete manually.

The robot goes through the entire compatibility process, from sample preparation and mixture imagery to full sample analysis. By removing variability associated with manual assessments, ATLAS produces consistent, repeatable results that help guide product development, stewardship and technical recommendations.

“ATLAS reflects our focus on driving innovation across all areas of R&D, including application technology,” said Marshall Gaster, head of marketing for Professional Pest Management at Syngenta in a company news release. “By streamlining the tank-mix evaluation process, we can deliver actionable insights faster, which helps our customers make application decisions with more confidence.”

In addition to pre-launch testing, ATLAS plays a critical role when customers encounter unexpected tank-mix challenges. When issues are reported but not easily replicated, the system can use customer-supplied water sources or adjuvants to recreate specific application conditions in a controlled environment. It quickly assesses issues around sedimentation, nozzle plugging, mixing orders and more. This allows Syngenta to better understand what is happening within the spray tank while building a historical testing database to support faster, data-driven troubleshooting.

“The ATLAS system is part of the broader Syngenta innovation ecosystem focused on integrating research, technology and real-world insights to support our customers across markets,” said Mark Coffelt, Ph.D., head of technical services for Syngenta Professional Solutions in North America. “It reinforces the Syngenta commitment to delivering science-backed solutions that help customers work more efficiently.”  

Watch a short behind-the-scenes video of ATLAS at SyngentaThrive.com

About Syngenta

Syngenta Professional Solutions is focused on developing tomorrow’s technologies and practices that empower customers today to protect and enhance the places where people live, work and play, all while preserving our planet. The company holds a presence in over 100 countries with multiple headquarters across the globe for its branches.

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Sacramento CA

Pest Control Insulation: Krendl GV240XT Vacuum

The GV240XT gas-powered, direct-drive vacuum, available from Pest Control Insulation, is the ideal insulation removal partner. The vacuum is designed to move all existing attic loose fill insulation, batt insulation, and new insulation materials from the job site and deliver them directly into a designated area such as a vacuum bag or dumpster. The vacuum features a 23-horsepower Briggs & Stratton Vanguard engine with an electric starter. Designed with a steel fan and chamber utilizing abrasion-resistant steel, its 20-inch impeller can remove material quickly. Its low center of gravity offers stability and lowers the risk of tipping.

About Pest Control Insulation

Pest Control Insulation (PCI) is a Lula, Ga.-based distribution company focused on blended, customized insulation products, accessories and equipment for sale to the pest control industry. As the manufacturer of TAP insulation, PCI’s national customer base includes some of the largest pest control services companies in the country. In 2023, PCI generated approximately $24 million of revenue. It is now a brand of TopBuild Corp.

TAPInsulation.com

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Sacramento CA

Great service starts with communication

Many technicians are not naturally comfortable speaking to customers. They enjoy doing their thing, seek comfort in their vehicles and are just happy to get a day’s work finished. But communicating well builds good bonding and trust with customers.

To customers, the technician who services their home or commercial account is the company. When the bill comes due for payment, customers want to feel they know it is worth the service they receive. The knowledge is fortified by not just being pest-free, but by a:

Warm feeling about the technician.

Feeling that the technician really cares about them.

Trust that if they have a problem, it will be taken care of.

In other words, they need a strong sense of comfort.

A history lesson

Before chlordane was discovered in 1948, homes and businesses usually were treated once a week. If the technician did not show up on time, the customer would call the office, concerned about the health of that technician.

With the advent of chlordane (until it was banned in 1988), service frequency went monthly. With today’s products, quarterly service often is adequate — and often performed outdoors, with little to no contact made with the customers. Communication relies on emails and apps for payment.

Stay in touch

There are still ways to reach out and reinforce the value of your service. For example:

Did you ever send customers a little history and background about their technician? Talk about the technician’s hobbies, interests, community involvement, number of children and grandchildren, number of years on the job, special awards received and more.

Do your technicians know the following about their customers?
Their names
Their pets’ names
Their sports teams
Their hobbies
Ages of children and grades in school or college

Do your technicians ask for permission from dog-owning customers to offer a treat from a box they keep in their vehicles? Happy pets equal happy customers in many cases.

How often do you give bill stuffers, door hangers or emails with useful information like:
Practical tips for mosquito season
How to protect straw, pumpkins and other fall décor from rodent and insect problems
What your company does extra each season to protect them

Basic training

Your technicians should strive to find at least two things about each customer that require special attention. Bring up these examples at your next training meeting, and add your own:

1. Many customers remember why they called you in the first place, even if it was years ago. Does the current technician know what the reason was for each account? If it was a mouse in the garage, does the technician have monitors in there to ensure it doesn’t return?
2. What special precautions are you taking for customers with a pet turtle or snake?
3. A neighborhood in your service area has reported cases of Lyme disease. Are there handouts technicians can leave behind for customers who could be affected? Is your team well-versed enough to answer basic questions from concerned customers, either in person at the account or on the phone to the office?

Technician’s checklist

Try to remember names and details. Ensure every customer knows your name and your company name.
Smile and be persistent while staying respectful.
Be a great listener. Hearing it is not enough.
Push your limits to sharpen your skills.
Learn to communicate with and truly care about customers.
Enjoy what you do.
Think before treating.
Practice safety.
Be creative and share your creativity with your team.
Work smarter, not harder.

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Sacramento CA

Walker Pest Management administrator earns Women in Business award

Amity Marcy, of Greenville, S.C.-based Walker Pest Management, was selected as a 2026 SC Women in Business honoree by Greenville Business magazine. The award recognizes outstanding women across South Carolina whose leadership, professional excellence and community impact are shaping the future of business in the state.

Marcy joined Walker Pest Management in 2023, bringing more than 15 years of leadership experience from the hospitality industry. Originally serving as office manager, she was promoted to business administrator in January 2026 in recognition of her role in strengthening internal operations, elevating service consistency and supporting the rapid growth of the company’s customer service team. She is also a participant in the South Carolina Pest Control Association’s Leadership SCPCA program, a statewide initiative developing the industry’s next generation of leaders.

“Amity’s commitment to this team has had a direct impact on the growth we’re experiencing as a company. We couldn’t be prouder to see her recognized for it,” said Caleb Walker, president of Walker Pest Management, in a company news release.

About Walker Pest Management

Founded in 2000, Greenville, S.C.-based Walker Pest Management has grown from a one-man operation to now employing more than 30 people. Walker Pest Management is a privately owned company servicing most of South Carolina and now expanding into North Carolina.

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Sacramento CA

J.T. Eaton: ZendoZones Fruit Fly Traps, Bulk

Get effective, widespread fruit fly control with the J.T. Eaton ZendoZones Fruit Fly Traps. Each trap features a sleek white base and a cleverly disguised succulent potted plant design that seamlessly blends into home décor for discreet and stylish pest management. Perfect for restaurants, cafes and other fruit fly-prone areas, these traps provide a decorative yet practical solution to keep your customers’ spaces pest-free.

This bulk pack does not include lure, giving you the flexibility to use your preferred attractants or replace existing ones as needed. These traps offer a safe, non-toxic way to manage fruit flies without compromising your style. Item 1818B-VAN, pictured, comes with 12 traps with a white base and assorted toppers.

About J.T. Eaton

Founded in 1932 by Jasper T. Eaton as a mail-order house for pest control products for professional use, J.T. Eaton was brought to prominence when Pest Management Professional (PMP) Hall of Famer Stanley Baker (Class of 1999) purchased it in 1949. Before his death in 2005 at the age of 87, he built it up to a multi-million-dollar company. Baker was a lifelong innovator, and is credited for creating the paraffin rodent bait block in 1962. He is also credited with developing the modern glue board design, in 1980. In 1999, he helped patent an ant and cockroach product that uses just 1 percent boric acid. Still family-owned and -operated by the Baker family, J.T. Eaton’s product line includes products for rodents, wildlife, bed bugs, mosquitoes and other flying insects and more.

JTEatonPMP.com

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Sacramento CA

Nisus restructures sales team

Nisus Corporation (Nisus) is making several changes to the structure of its sales team, shifting Javier Ramos, Mike Purcell and John Singletary, ACE, to new roles.

The move comes on the heels of several recent product rollouts as the company continues its years-long trajectory of steady growth. The organizational changes allow the company to better support customers and allow for stronger relationships between the field, the Nisus sales team and corporate team members.

More support for innovation

Javier Ramos and Mike Purcell have been named Nisus’ first-ever National Sales Managers. Ramos will focus on the western portion of the United States while Purcell will focus on the east. As National Sales Managers, they will oversee new sales initiatives in the field and provide support for sales team members in each region. The pairs new roles will allow them to deepen communication channels between the field, customers and Nisus employee-owners based in Rockford, Tenn., with the ultimate goal of enhancing customer success and experience.

Building customer relations

Customer success was a core factor in another change for the Nisus sales team. John Singletary, ACE, has taken on a new role as National Vector Manager. In addition to managing his sales territory in the Mid-Atlantic, Singletary will also serve as Nisus’ subject matter expert on disease-transmitting pest such as fleas, ticks and mosquitoes. He will work closely with Nisus’ technical, regulatory and operations teams to develop programs that improve customer success in the mosquito and vector management markets, offering an additional level of support to PMPs in a time period when insect-transmitted diseases are increasingly in the news cycle.

“The individuals on our sales team are all driven to help their customers succeed and to help them find the solutions that are going to make a difference on their routes. With this changes to our team’s structures, we will be able to expand on that work in a way that is meaningful to our customers,” said Jim Sparks, senior director of sales. “Our customers are at the heart of everything we do, from the products we make to the training we provide” added Lee Barrett, President & CEO. “People helping people is what makes this industry so incredible and we are so proud to be a part of it.”

About Nisus Corporation

For over thirty years, Nisus Corporation has pursued a singular mission: to create products that work better and are better for the environment than the ones they are designed replace. Nisus manufactures pest control, wood protection and agricultural solutions at its production facility in the heart of East Tennessee. Nisus Corporation is 100% employee-owned and an award-winning Responsible Care Member of the American Chemistry Council.

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Sacramento CA

Modern Pest Services coordinator earns National recognition

Ashleigh Randall, fleet fleet and special projects coordinator at Modern Pest Services in Maine, received the National Pest Management Association’s 2026 Impact Award and was recognized during the 2026 NPMA Women’s Forum.  

Randall joined Modern Pest Services six years ago and has grown steadily in her role, consistently demonstrating a strong commitment to innovation, organization and teamwork. David Lock, president of Modern Pest Services, who nominated Randall, said in a news release, “Ashleigh’s drive and organizational skills have been instrumental in revamping Modern’s fleet management and supporting other Anticimex platforms. Beyond her technical contributions, she is a highly valued teammate known for her positive attitude and deep-rooted commitment to her local community.”   

Randall noted in a news release that she is proud to work in the pest control industry and is especially “grateful to be part of a company that not only values the work we do but also recognizes and invests in the individuals behind it.”

Modern Pest Services began back in 1945 as a Massachusetts family business. Over the course of eight decades, the company expanded across New England, eventually joining Anticimex in 2017. Randall is one of 16 women to receive the NPMA Impact Award across the Anticimex family of companies. 

Women in Pest Management

Women are increasingly leading operations and shaping work across the pest control industry, accounting for 8.8% of the workforce as of 2025, up from 5.1% two years earlier according to U.S. Bureau of Labor Statistics reporting. The NPMA Impact Award celebrates outstanding women who demonstrate leadership, professionalism and a commitment to excellence in the pest management industry.  

About Modern Pest Services

Modern Pest Services provides advanced pest management solutions that go beyond quick fixes. The company’s approach combines proactive prevention with eco-conscious practices, ensuring long-term protection for your property. It utilizes the latest technology, safest methods and environmentally responsible products to safeguard homes and businesses.

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Sacramento CA

The most challenging pest? Mismanaged expectations

In pest control, we’re trained to identify problems that customers often can’t see. We understand pest biology, behavior, product chemistry and application strategy.

Yet one of the most persistent challenges in our industry isn’t a pest at all. It’s the gap between what we know and what our customers believe. If that gap isn’t managed properly, even a technically sound treatment can feel like a failure.

Perception vs. reality in the field

A technician can perform a service exactly as intended — selecting the right materials, applying them correctly and targeting the proper areas — only to receive a callback a few days later: “I’m still seeing bugs. The treatment didn’t work.”

From a professional standpoint, we recognize what’s happening. Increased activity can result from disturbance. Nonrepellent products take time to transfer through a population. Eggs still may be hatching. Environmental factors still may be contributing to activity.

But from the customer’s perspective, the situation is much simpler: If pests are still visible, the service must not have worked.

This disconnect is where many service issues begin, not because of poor application, but because of unmet expectations.

Why the disconnect happens

One major factor in this miscommunication is that much of our work is not visible. Treatments often are applied in cracks, voids and wall penetrations and along exterior perimeters. To a customer, it may appear as though very little was done, even when the service was thorough.

Another factor is timing. Many modern products are designed for long-term control rather than immediate knockdown. While these solutions are effective, they don’t align with the expectations many customers have from over-the-counter products that provide instant results.

Finally, pest activity itself does not operate on a schedule. Weather changes, structural vulnerabilities and surrounding environments all influence what customers see after a treatment.

Shifting the technician’s role

Today’s successful pest management professional (PMP) is not just a technician, but also an educator. Taking a few minutes before treatment to explain what the customer should expect can significantly reduce callbacks and improve overall satisfaction.

Simple, clear explanations build confidence and trust. Customers are far more likely to remain patient with a treatment when they understand how it works.

Pointing out treated areas, explaining why certain locations were targeted and showing monitoring devices also can help reinforce the value of the service. Leave-behinds going over the basic processes can help customers adjust expectations as they review after the technician leaves, especially if they’re trying to explain what is happening when other family members come home from work, for example.

Follow-up services provide one of the best opportunities to strengthen customer relationships. The technician can answer questions and ensure treatment is going the way it should during such visits.

Consider a customer experiencing ant activity in a kitchen. A baiting program is implemented. Within a couple of days, the customer reports increased activity. With proper expectation-setting, this becomes a reassurance instead of a concern (“He said this would happen!”).

In essence, PMPs do more than eliminate pest infestations. We manage expectations, reduce uncertainty and build trust.

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Sacramento CA

Suburban Pest Control team member earns ACE designation

Yonkers, N.Y.-based Suburban Pest Control announced that Ralph Rinaldi earned the Associate Certified Entomologist (ACE) designation.

Like many in the industry, Rinaldi built his career from the ground up, learning firsthand what it takes to solve real-world pest problems for homeowners and businesses. Over the years, that hands-on experience evolved into leadership, where he now plays a key role in training technicians, developing protocols and elevating service standards across the company.

Passion to grow in the industry

“Earning the ACE isn’t something you stumble into; it takes discipline, study and a genuine passion for the industry, ” said Ken Unger, president at Suburban Pest Control in a news release. “Ralph represents exactly what we stand for: expertise, integrity and a relentless drive to be better for our customers every single day. ”

Rinaldi said the process challenged him to deepen his understanding of the science behind the work he’s been doing for years. “This wasn’t just about passing a test. It was about really understanding the ‘why’ behind what we do. You start to see problems differently. You make better decisions in the field. And ultimately, you deliver better results for customers. That’s what pushed me to do it.”

That deeper level of expertise shows up in the results. Whether tackling large-scale infestations or implementing integrated pest management strategies, Rinaldi has consistently demonstrated the ability to combine experience with precision.

As for Rinaldi, the ACE designation isn’t a finish line, it’s part of the journey. “The industry is always evolving, ” he said in a news release. “The more you learn, the more you realize there is to learn. That’s what keeps it interesting.”

About ACE certification

The ACE certification, administered by the Entomological Society of America, signifies a high level of proficiency in insect biology, behavior and control strategies. It’s a distinction held by a select group of professionals committed to raising the bar across the industry.

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Sacramento CA

PMF establishes Tesh and PMi Family Education Foundation Scholarship

The Pest Management Foundation has established the Tesh and PMi Family Education Foundation Scholarship, by PMP Hall of Famer Billy Tesh and his wife, Laurie.

“It is truly our pleasure to be able to establish a scholarship fund that will serve students interested in our industry. Besides hard work and dedication, education and continuing education are essential for the next generation of pest control professionals to thrive and remain successful in their efforts. It is so meaningful to our family to be able to contribute in such a way that gives back to an incredible industry that has given so much to us. It is our hope that the students who this scholarship will support, will understand the profound impact and difference they will be able to make in our communities. We are in the business of helping others, this opportunity, will do just that,” said Billy Tesh, president of Pest Management Systems, Inc., in Greensboro, N.C.

About the Tesh and PMi Family Education Foundation Scholarship

Award Amount: One award per year totaling $1,000

The Tesh Family and Pest Management Systems, Inc. (PMi) have established the Tesh and PMi Family Education Foundation Scholarship. This $1,000 scholarship will be awarded annually to a graduating high school senior entering college or trade school or a currently enrolled undergraduate or graduate college student majoring in any field with a GPA of 3.5 or higher each year.

Eligibility criteria

• Student graduating from high school entering college or trade school, or a currently enrolled undergraduate or graduate college student majoring in any field with a GPA of 3.5 or higher.
• Priority given to those whose families are employed by Pest Management Systems Inc.
• Priority given to those whose families serve in the pest control industry.

Application requirements

• Resume or curriculum vita.
• Current unofficial academic transcript.
• A one-page (minimum) essay describing applicant’s professional goals and aspirations and how he/she plans to use their studies to contribute to a field in urban pest management.
• At least one letter of recommendation from individuals who can speak to the applicant’s work ethic, academic progress and how the applicant plans to use their studies to contribute to their field.
• Other supporting documents (research papers and proposals, faculty research participation, related industry internship participation, fellowship projects, industry work experience, etc.) can also be submitted.

Applications for all Foundation scholarships will open in October.

Further details on applying for these scholarships can be found at NPMAFoundation.org or contact Mike Bentley at mbentley@pestworld.org.

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Sacramento CA

Entomology leader recognized for field contributions

Dr. Arthur Appel, interim dean of the Auburn University College of Agriculture and interim director of the Alabama Agricultural Experiment Station, was recognized in May for his distinguished career as an entomologist.

Appel received the Distinguished Achievement Award at the National Conference on Urban Entomology in Atlanta, Ga. The award is the highest honor given by the organization to a researcher and presented the Arnold Mallis Memorial Award Lecture, the keynote lecture that launches the conference.

“This recognition reflects the outstanding contributions and meaningful impacts of his work to the pest control industry,” said David Held, chair of the Department of Entomology & Plant Pathology. “Dr. Appel is an expert on urban cockroaches and their management and was a pioneer in researching the bait products now used almost universally for cockroach management.” 

About Dr. Appel

Dr. Arthur Appel

Appel is a significant contributor to the urban entomology field, beginning his career at Auburn University in 1985 as an assistant professor. He currently serves as the interim associate dean of research for the College of Agriculture and interim assistant director of the Experiment Station.

His research has examined insect toxicology, insecticide resistance, integrated pest management (IPM) and the development and evaluation of both conventional and biologically based pest-control strategies. Appel’s research focuses on urban entomology, particularly the biology, behavior, physiology and management of structural pests such as termites, cockroaches and fire ants.

Appel is a nationally and internationally recognized leader in his field, having served as a subject editor for leading scientific and technical journals including Pest Management Professional, Psyche, the Journal of Economic Entomology (Household and Structural Insects section) and Physiological Entomology. He has delivered keynote addresses at major professional meetings in Mexico and Malaysia and has provided leadership and service to the Entomological Society of America.

Stephen Gates, alumnus of the department and vice president of Cook’s Pest Control praised Appel’s years of significant contributions to urban entomology and pest control in a news release, “Dr. Appel’s work reinforces that effective pest control isn’t just about applying a product. It’s about understanding the problem and applying the right strategy.”

Appel expressed his gratitude for the award in a news release, “I’m grateful to receive this award, which also recognizes the important work of my students and technician.”

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Sacramento CA

Nisus Corp.: Bac-Azap

Bac-Azap Odor Encapsulation Technology is a liquid that uses a triple action to eliminate organic odors. It replaces tough odors with a fresh scent, encapsulates the odor molecules, and then a blend of microbes goes to work to consume organic odor-causing matter, eliminating the source of the odor. It’s excellent for eliminating dead animal, urine, vomit, feces, smoke and other organic odors, and for keeping drains clear of organic build-up.

Bac-Azap represents a great opportunity for pest management professionals (PMPs) who want to expand their service lines and provide more value to the customer. This can be an add-on service to the regular quarterly visit and can create new calls that generate new revenue. 

About Nisus

Nisus is a privately held company that manufactures sustainable products for the professional pest control industry, industrial wood protection industry and the agricultural liquid micronutrient industry at its manufacturing plant based in Rockford, Tenn.

NisusCorp.com

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Sacramento CA

Truly Nolen promotes sales manager

Truly Nolen Pest Control has promoted John Seigel to sales manager of the company’s West Texas and New Mexico service offices. Seigel will remain based out of the company’s El Paso, Texas service office.

Seigel joined Truly Nolen in 2015 as a termite technician and later advanced to pest control technician and territory specialist before entering the company’s Manager-In-Training program in 2025. Prior to joining the company, he worked with two other companies within the industry for seven years and was also an automobile salesman during that time.

“What I am most excited about in this new role is experiencing new challenges, meeting all the different people along the way, and helping them reach their sales potential,” said Seigel in a press release. “My favorite thing about working for Truly Nolen is the amazing culture it has and the number of resources we have available.”

“Throughout his tenure, John has played a key role in supporting operations, training new team members, and maintaining strong customer relationships,” said Emily Cruz, area manager, West Texas and New Mexico. “His leadership style is rooted in consistency, accountability and leading by example. John’s operational expertise combined with his sales performance and team-first mindset made him an easy choice for this new role.”

About Truly Nolen

Founded in 1938, Tucson, Arizona-based Truly Nolen of America is one of the largest family-owned pest control companies in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico and Texas. The company also has independently owned and operated franchises in an ever-growing number of territories including Georgia, Kentucky, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Canada, Puerto Rico and over 60 countries.

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Sacramento CA

Experts weigh in on what to learn from bed bug encounters

In the June 2026 edition of Pest Management Professional magazine, we asked the PMP Editorial Advisory Board:

What’s the most important lesson you’ve learned from a challenging bed bug job?

Dr. Hamilton Allen, BCE

Fox Pest Control

“Surprisingly, the lesson wasn’t related to pesticide application. Instead, I learned the importance of customer communication, training and empathy. After three services, we eliminated the bed bugs, but the customer’s identity was impacted several months after the service. The customer called in on a weekly basis with bed bugs on his mind. Having bed bugs can be a traumatic experience for some. Instead of dismissing the customer’s concerns, we had to train our management team and office staff to listen and provide solutions even though the insects were essentially absent.”

Dr. Mohammed El Damir, BCE

Adam’s Pest Control

“Success depends entirely on thorough inspection and precise treatment execution. Because bed bugs are resilient and often hide deep in voids, even small details matter. For example, pesticidal dust must be applied carefully; excessive amounts can actually repel bed bugs and cause them to avoid treated areas.”

Michael Broder

BHB Pest Elimination

“Consider the customer’s emotions and mental state. Bed bugs, more than nearly any other pest we deal with, can deeply affect a person physically, mentally and emotionally. Knowing they are living with bed bugs can cause sleep loss and impair their rational thinking.”

Doug Foster

Burt’s Termite and Pest Control

“More than any other pest, our clients really are depending on us to help them. Bed bugs create such an emotional response and trauma for those affected that you must give your best effort every time.”

Scarlett Nolen

Truly Nolen Pest Control

“A lesson my dad instilled: An educated customer is the best customer. Knowledge is power. Partnering with the customer at the beginning is the path to success, particularly with bed bugs.”

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Sacramento CA

Envu launches In2Care Certified Specialist offering

As National Mosquito Awareness Week approaches, Envu is showcasing the innovative In2Care Mosquito Station and expanding support for pest management professionals (PMPs) through the new In2Care Certified Specialist.

The launch of the In2Care Specialist certification, driven by growing product demand, is designed to help PMPs expand their mosquito services through training, business-building tools and industry recognition.

“The launch of the In2Care Certified Specialist offering marks an exciting milestone for Envu and our partners,” said Chad Noyes, campaign activation manager for mosquito management and ornamentals at Envu. “By becoming an In2Care Certified Specialist, we’re helping service providers connect with potential customers interested in installing In2Care around their homes and businesses more than ever before.”

The In2Care Mosquito Station uses an always-on, auto-dissemination technology that turns mosquitoes into carriers of control. By spreading active ingredients to hidden breeding sites, mosquitoes help interrupt breeding cycles beyond the station itself, delivering continuous control. The result is continuous control that can support recurring service opportunities for PMPs and provide LCOs with an easy-to-add revenue stream.

The new certification includes free training, exclusive tools and a listing on the In2Care Certified Specialist Map. To become certified, eligible PMPs and LCOs simply create a free Envu Horizon account and complete a brief online training course. Once certified, they’re then added to the map, helping consumers connect with trained experts who can install, maintain and optimize the system.

About Envu

Envu was founded in 2022, a company built on years of environmental science experience, for the sole purpose of advancing healthy environments for everyone, everywhere. Envu offers dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management and Range and Pasture. Envu collaborates with customers to design innovative solutions that meet their requirements today and well into the future. The Envu portfolio consists of over 250 trusted and well-known brands. The company employs more than 1,000 people, operates in 100 countries and has four global innovation hubs.

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Sacramento CA

‘Drops of oil’ principles built one empire — and could build yours

Pest control is a business built on small actions repeated consistently over time. Every service completed correctly, every customer retained, every callback avoided and every route optimized may seem insignificant on its own; however, together they create lasting growth.

This concept is why I’ve always appreciated the story of John D. Rockefeller and his obsession with “drops of oil.” Rockefeller understood that tiny amounts of waste, repeated millions of times, became real money. Small improvements in processes and operations didn’t transform the business overnight, but over time, they compounded into one of the most successful companies in history.

How much does inefficiency cost?

Rockefeller’s “drops of oil” feels especially relevant in the pest control industry. Unlike some industries that chase the next big thing, pest control has always been a business of steady, predictable growth. Success is often measured in inches rather than miles. For example, a technician improves route efficiency. A branch reduces callbacks. A manager spends more time coaching. Customer retention improves by a percentage point. Each of these changes feels small in the moment, but over time, they stack on top of one another. Before long, what started as a series of minor improvements becomes a meaningful competitive advantage.

This concept of compounding has been championed by Warren Buffett throughout his career. Buffett’s success wasn’t built on a handful of spectacular decisions; it was built on decades of consistent gains that accumulated year after year. The lesson is simple, but powerful: small improvements, sustained over long periods of time, often outperform dramatic but inconsistent efforts. In many ways, the pest control industry is uniquely positioned to benefit from this philosophy because our business model itself is built on recurring relationships. Every customer retained, every referral earned, every renewal secured and every service delivered well becomes another building block for future growth.

Technological impacts

The question many businesses are asking today is whether artificial intelligence changes this equation. It’s an interesting thought. Historically, our industry has rewarded patience, discipline and continuous improvement. AI may accelerate the pace at which we discover opportunities for improvement, analyze data, communicate with customers or train employees. It may even help us find the next drop of oil faster than ever before. However,even if technology changes how quickly we identify opportunities, this doesn’t change the fundamental principle. Improvements only create value when people consistently act on them. Technology can point the way, but execution is what creates results.

From concepts to business opportunity

At Truly Nolen, this belief is at the heart of how we think about growth. We are committed to making iterative improvements that compound over time not because they generate immediate headlines, but because history shows they work. Every enhancement to the customer experience, every operational improvement, every leadership lesson learned and every innovation adopted is another drop of oil. Individually, these actions may seem insignificant. Collectively, they become the foundation of long-term success.

Rockefeller understood this. Buffett built a fortune around this. Subsequently, for those of us in the pest control industry, it remains one of the most powerful business lessons available. The future may bring new technologies, new tools and new ways of working, but the principle remains unchanged; the organizations that win are often the ones that never stop collecting “drops of oil.”

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from Pest Management Professional https://www.mypmp.net/drops-of-oil-principles-built-one-empire-and-could-build-yours/
Sacramento CA

USDA: Texas screwworm cases up to 4

The U.S. Department of Agriculture’s (USDA) Animal and Plant Health Inspection Service (APHIS) has confirmed two additional cases of New World screwworm (Cochliomyia hominivorax, also known as NWS) in the United States: a calf in La Salle County, Texas, and a dog in Andrews County, Texas. At press time, the dog is believed to have recently been in Mexico. In the U.S., this species had been considered to be eradicated since 1966, although there was a small, contained outbreak in Florida in 2017.

“Over the past week, USDA has identified and expeditiously confronted four confirmed detections of New World screwworm. While we address these instances that require immediate attention, and continue to sample suspected cases, we are simultaneously working to eradicate the pest entirely,” Dudley Hoskins, Under Secretary for Marketing and Regulatory Programs, said in a news release. “We need the partnership of animal owners across the region – please stay vigilant, check your animals closely, and report anything that looks suspicious. Together, we can protect our livestock, our communities, and the health of animals nationwide.”

These two cases join the one announced for a calf on June 3 and a fourth case for which, at press time, additional details have not been made available.

Information on this flesh-eating fly

Per the USDA news release:

NWS is a serious pest that threatens livestock, pets, wildlife, and, in rare cases, people. The larvae burrow into the living tissue of animals, causing severe wounds, animal suffering, and significant economic losses.

The USDA and the Texas Animal Health Commission (TAHC) continue to lead an aggressive unified response, with a total of 75 people actively responding on the ground and hundreds of additional people around the country providing laboratory diagnostics, logistics, treatment distribution, air operations, outreach, operational planning, and resource support for the response. APHIS and TAHC will continue to surge additional trained personnel as needed to ensure an effective response.

For each new case, USDA and TAHC implement actions outlined in the NWS Response Playbook, including:

• Establishing and maintaining a 20-kilometer infested zone with quarantines, movement controls, and heightened surveillance around confirmed detections
• Increasing trapping along the border and outside the dispersal zone
• Conducting surveillance and management strategies in wildlife
• Implementing targeted outreach to local producers, veterinarians, and communities

In addition, the USDA continues to release sterile flies over and just outside of the infested areas. To ensure sterile fly release operations can be deployed to affected areas in Texas and in northern Mexico near the border as quickly and efficiently as possible, USDA has activated the sterile fly dispersal facility at Moore Air Base in Edinburg, Texas. Sterile pupae arrived at the facility on Friday, June 5, and aerial dispersal flights originating from the base will begin tomorrow, June 9.

Because it is important to continue ongoing surveillance efforts while releasing sterile insects, it is possible that sterile NWS flies could be caught and/or reported. To ensure officials can tell the difference between sterile and wild NWS flies, USDA dyes the sterile pupae, and the dye transfers to the sterile flies when they hatch. The fluorescent green or orange dye glows under ultraviolet (UV) light and may also be visible to the naked eye. If a sterile fly is captured in a trap, this dye allows animal health officials to quickly rule the fly out as a threat. 

What local PMPs can do

Pest management professionals (PMPs) in the area can tell their customers to check animals for:

• Draining or enlarging wounds
• Maggots or egg masses
• Signs of discomfort
• Lesions in body openings (nose, ears, genitalia, umbilical area)

Per the USDA, anyone who suspects a screwworm infestation should immediately contact their veterinarian, state animal health official, or USDA. USDA has established a contact page at APHIS.usda.gov/animals/animal-health/livestock-and-poultry-disease/stop-screwworm/report-suspected-cases-screwworm to ensure everyone can easily find the correct contact information for these groups. Learn more at Screwworm.gov.

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Sacramento CA

Kness Pest Defense: Custom-Built Protector

In professional pest management, durability isn’t optional. It’s essential. 

The Kness Protector was built to deliver rugged, reliable protection where it matters most. Originally engineered to safeguard Pro-Ketch traps from forklifts and heavy machinery, it’s now available as a custom-built solution designed specifically for your trap and environment. 

When your equipment is protected, it lasts longer. When your setup is secure, service runs smoother. When performance holds up, confidence follows. 

That’s the advantage of protection built for the real world. 

• Built tough with durable steel construction
• Custom-made to fit your traps and space
• Low-profile design for tight, high-traffic areas
• Proven performance trusted by professionals 

Protect what powers your performance. Contact Kness today to build your custom protector.

About Kness Pest Defense

Per company history, the Ketch-All was invented by a young, widowed father of six, Austin Enos “Brick” Kness, in 1924. Mice were prevalent at the high school in which Kness was a custodian, “and led him to the idea of the ‘box’ trap. He built the first trap from a square oilcan, a Tuxedo Tobacco can, a spring from a curtain rod, and the wood base of a crate. The first night he set his trap, he captured five mice.

“He was elated and showed the teachers and his friends. He was encouraged to build others for his friends and to seek a patent. By 1927, Kness Mfg. Co. was formed to produce the KetchAll Automatic Mousetrap and another of Kness’ inventions, the RotoBow tree saw.”

Brick Kness was inducted into the Pest Management Professional Hall of Fame in 2024.

Kness.com

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Sacramento CA

MGK: Sumari Triton

New Sumari Triton Ant Gel Bait’s exclusive bait matrix takes the guesswork out of ant baiting by combining three food sources — sugar, oil and protein — to meet ants’ nutritional needs in a single bait.

This new product joins the existing Sumari System lineup, which includes an effective non-repellent insecticide spray and a popular ant gel bait. This launch follows several recent improvements to the Sumari family, specifically the insecticide:

• The Environmental Protection Agency’s acceptance of clothianidin, Sumari’s active ingredient, for use in food-handling establishments and commercial kitchens
• Expanded labeled pests with the addition of wasps, hornets and yellowjackets
• Updated ant control language emphasizing colony elimination and prevention of re-infestations

“Sumari Triton is another chapter in MGK’s commitment to innovation and continuous improvement in the pest control industry,” says MGK President Steve Gullickson, adding that feedback from pest management professionals (PMPs) “drove the development of the Sumari System, and it quickly became a game-changer in ant control treatments. We’re excited to bring this next-generation bait with Nutrilure technology to provide even more value to PMPs — helping reduce callbacks and increase profitability.”

Sumari Triton is powered by Nutrilure, a trademarked bait matrix developed by MGK’s research and development scientists. Nutrilure allows for the inclusion of three different nutritional sources in one bait while maintaining palatability and optimal uptake across most ant species.

MGK’s commitment to sustainable packaging and the protection of those using its products is reflected in Sumari Triton and the entire Sumari System:

• All plastic packaging, caps, syringes and tips are 100 percent recyclable
• All paper labels and inserts are sourced from sustainably managed forests
• Sumari Triton is formulated without crustacean shellfish, eggs, fish, milk, peanuts, sesame, soy or wheat to minimize allergenic impact during use
• Both Sumari gel baits include bittering agents to help protect against accidental consumption by pets and children

About MGK

MGK’s mission is to make life healthier by creating responsible products that protect people and their environments from the impact of insects. Founded in 1902 and based in Minnesota, MGK sells insect control products throughout the world, spanning several industries including professional pest control, consumer home and pet products, animal health, and crop protection. As an affiliate of Sumitomo Chemical Company, MGK is a worldwide leader in the development and distribution of the botanical insecticide pyrethrum as well as a wide range of conventional insect control technologies. MGK and its subsidiaries employ 250 people at its facilities in North America and Africa.

MGK.com/Sumari

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Sacramento CA

Tyro Group completes second US acquisition

Elverum, Norway-based Tyro Group has acquired American City Pest & Termite, a California-based pest control provider.

This marks the Group’s second acquisition in the United States, following the acquisition of EnviroSMART Multifamily Pest Solutions in Texas in November 2025.

The acquisition represents a further step in Tyro Group’s international growth strategy, as it continues to build a network of high-quality, customer-focused pest control businesses across key markets.

Founded in 1979 by Jim and Celia Shockey, American City Pest & Termite began as a family operation where customer calls, billing and fieldwork all happened from the home. What started at the Shockey family kitchen table has grown over four decades into a community-rooted service provider across Los Angeles and Orange Counties. Through its history, American City has remained guided by the same principles: work hard, treat people kindly, do the right thing and take pride in serving the families and businesses that rely on you.

With the acquisition, American City Pest & Termite enters a new chapter. After many years of leading the company, President Cindy Ziemke will be retiring from day-to-day operations and transitioning into a consultant role with Tyro Group.

American City’s leadership remains strong and steady. Greg Bausch and Andrea (Andi) Moreno will continue in their roles guiding the team, supporting operations and carrying forward the culture and values that have defined American City for 47 years.

About Tyro Group

Tyro Group is a leading pest control company in Europe, operating in seven countries with particularly strong market positions in the UK, Norway and Germany. We bring together the best local entrepreneurs and teams delivering the highest levels of service quality in the market. By combining operational expertise, long-term investment and shared best practices, Tyro Group is raising standards and driving innovation across the pest management industry.

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Sacramento CA

Pi Chi Omega awards 6 entomology scholarships

Pi Chi Omega, the international fraternity for pest management professionals, continued its longstanding commitment to supporting the next generation of entomologists and pest management leaders through its annual scholarship program. Since establishing the program in 1976, Pi Chi Omega has awarded 189 scholarships totaling more than $301,000 to students studying entomology and related fields.

The organization’s first scholarship recipient was Bobby Corrigan, Ph.D., now one of the most respected and recognizable figures in the pest management industry on rodent control. Like many scholarship recipients over the years, Corrigan credits Pi Chi Omega’s support as an important part of his professional journey. Through the scholarship program, Pi Chi Omega not only encourages research and academic achievement that benefits the structural pest management industry but also helps cultivate a strong pipeline of talented entomologists who often go on to build careers within the industry after graduation.

Stephanie Hill, Ph.D., Chair of the Scholarship Committee and a 2010 scholarship recipient herself, shared in a news release, “This year’s applicant pool showcased an outstanding level of passion, academic achievement and commitment to advancing the pest management industry. The committee was truly encouraged by the caliber of students pursuing careers in our field.”

Hill also recognized the efforts of the scholarship committee, stating, “We are grateful to the committee members for their thoughtful evaluation process and dedication throughout the selection process. Choosing just six recipients from such a strong and deserving group of applicants was no easy task.”

Pi Chi Omega President James Miller, ACE, emphasized the organization’s continued investment in future industry leaders. “Supporting the next generation of pest management professionals and entomology researchers is central to Pi Chi Omega’s mission,” added Miller. “These students demonstrate exceptional promise and we are proud to invest in their future success.”

Miller continued, “Our scholarship program reflects Pi Chi Omega’s ongoing commitment to advancing the industry through education, leadership and research. Scholarship recipients are selected for their academic achievement, passion for the field and potential to make meaningful contributions to the profession.”

Below are the following recipients of the 2026 scholarship awards:

• John Osmun Scholarship awarded to graduate student Bandana Shrestha, University of Kentucky – $3,500
• Founders Endowment Scholarship awarded to graduate student Jun-Yin Lum, University of California, Riverside – $2,500
• Alain VanRyckeghem Memorial Scholarship awarded to graduate student Ashmita Sapkota, Auburn University – $2,500
• Austin Frishman Scholarship awarded to graduate student Fan-Ling Liu, Texas A&M University – $2,500
• Norm Ehmann Scholarship awarded to graduate student Austin McKay, Louisiana State University – $2,500
• R. Randall Rollins Memorial Scholarship awarded to graduate student Babatunji Daramola, Rutgers University – $2,500

Students interested in applying for a Pi Chi Omega scholarship can learn more here. Applications are accepted each winter beginning in mid-January and are due by mid-March.

About Pi Chi Omega

Pi Chi Omega is a national fraternity for pest management professionals. Initiated in 1950 by six students of PMP Hall of Famer Dr. John Osmun at Purdue University, including fellow Hall of Famer Bill Brehm, the fraternity today is comprised of nearly 450 members representing 38 states and 4 foreign countries. 

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Sacramento CA

UPFDA Spring Conference highlights tarrifs, inflation and more

From April 21-22, PMP VP of Content and Group Manager Marty Whitford and Associate Brand Manager Mike Joyce attended the United Producers Formulators & Distributers Association (UPFDA) Spring Conference.

Talking business

This year’s conference featured many topics, including tariff and inflation impact and strategies, making AI-informed decisions and a panel led by Marty Whitford with panelists Andy Linares, president of Bug Off Pest Control Center and  Brent Bunch, business manager of BWI Companies.

VIDEO: PMP STAFF

During the panel, leading distributors share insights on consolidation, tariffs, labor, training, fuel costs and inflation — along with practical strategies to protect margins and drive growth. Expect real-world lessons, actionable ideas and a few personal stories from those helping power the industry every day.

Giving back

The event concluded with a volunteer opportunity for all attendees, hosted by P.E.S.T. Relief International which involved cleaning and installing encasements on the mattresses of One80 Place a Charleston, S.C. non-profit that serves hundreds of men facing homelessness, and several hundred families needing assistance with utilities, food and other urgent household needs.

IMAGE: PMP STAFF

Look out for our full coverage in an upcoming edition of PMP magazine.

About UPFDA

In 1968, UPFDA was formed to represent the suppliers to the pest management industry. Suppliers felt that the best way to provide service to the industry was to establish an association to voice their common concerns and position on packaging, shipping, sponsorships, conferences, legislation and regulatory affairs. For 54 years, UPFDA has been giving this important sector of the pest management industry a voice.

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Sacramento CA

Thermacell: LIV 2.0

Thermacell Repellents Inc., a Bedford, Mass.-based manufacturer of highly effective zone mosquito repellents, announced the launch of LIV 2.0, the next generation of its on-demand outdoor mosquito protection system for backyards, restaurants, resorts and senior living. Backed by newly expanded U.S. Environmental Protection Agency (EPA)-registered claims, LIV 2.0 delivers a large protection zone against mosquitoes and no-see-ums — covering up to 3,140 square feet from a single hub with 10 repellers, without sprays, smoke, scent or mess. That is generally enough to protect a regular pool area, outdoor kitchen, dining space and lounge area combined.

LIV has expanded efficacy claims beyond mosquitoes to include no-see-ums, also known as biting midges (Culicoides spp.), addressing persistent, outdoor pests that can significantly disrupt comfort and enjoyment across residential and commercial outdoor spaces. The new LIV 2.0 was field-tested and evaluated at the Thermacell Science & Research Center in Hampton, Fla., and builds on the proven LIV product line trusted across more than 8,000 residential and commercial installations.

As the U.S. enters peak mosquito season, warmer temperatures and longer insect activity periods are increasing mosquito pressure across many regions of the country. According to surveillance data by the Centers for Disease Control and Prevention, mosquito-borne diseases including West Nile Virus, Dengue and Zika continue to expand geographically, increasing demand for reliable outdoor protection solutions for homes and businesses. LIV 2.0 utilizes Thermacell’s scientifically proven spatial repellent technology to repel mosquitoes that may transmit Eastern Equine Encephalitis (EEE), West Nile Virus, Dengue and Zika Virus, consistent with EPA-registered claims.

“Outdoor spaces deserve the same level of comfort as the indoors, without mosquitoes,” Adam Goess, executive director, Global Insights & Innovation at Thermacell, said in a news release. “LIV 2.0 delivers scalable, on-demand protection that integrates seamlessly into how people live, entertain and gather outdoors, without the hassle of spraying your entire yard and reapplying again and again throughout the season.

LIV 2.0 Key Features & Benefits

• Large, Scalable Coverage: Protects up to 3,140 square feet with a single hub and up to 10 repellers, with the ability to add multiple hubs for expanded coverage across larger properties and commercial venues.
• Expanded Protection Beyond Mosquitoes: Repels mosquitoes, including Aedes albopictus, and repels no-see-ums (Culicoides spp.).
• Scientifically Proven Performance: EPA-registered and rigorously field-tested in real-world mosquito environments.
• People, Pet and Outdoor Friendly Design: A scent-free, smoke-free solution that integrates discreetly into outdoor spaces without the disruption of sprays or misting systems.
• App-Enabled, On-Demand Control: Activate, schedule and monitor the system remotely via the LIV+2 app, with added voice control via Amazon Alexa and Google Home (available in July).
• Long-Lasting Refills: Professional-grade 1.7-ounce refills, available through pest control professionals, provide extended full season protection for most home users with refill-runout notifications through the App.
• Built for Outdoor Residential and Commercial Use: From everyday backyards to restaurants, resorts and senior living spaces, LIV 2.0 delivers discreet, large-scale mosquito and no-see-um protection zone that helps keep outdoor spaces comfortable.

LIV 2.0 is available nationwide through Thermacell professional installers. Systems are customized based on property layout and coverage needs.

About Thermacell

Thermacell Repellents Inc., designs, manufactures and markets zone mosquito repellent and insect control solutions. Thermacell repellers have been in the market for over 25 years, with tens of millions of devices being sold in more than 30 countries worldwide.

Thermacell.com/series/liv

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Sacramento CA

PestWorld 2026 speakers and programming announced

The National Pest Management Association announced the keynote speakers and Main Stage programming for PestWorld 2026, taking place October 20–23, 2026, at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. This year’s event will bring together pest management professionals from around the world for four days of education, networking, innovation, and industry celebration centered around the theme “Built for Your Business.”

PestWorld 2026 will begin on Tuesday, October 20, with the Opening Ceremony on the Main Stage, sponsored by envu, featuring emcee and mentalist Sean Bott. Designed to energize attendees and set the tone for the week ahead, the Opening Ceremony will bring the entire industry together for an unforgettable start to the event. Through his engaging mix of entertainment, audience interaction, and inspiration, Bott will help attendees build momentum and prepare to make the most of everything PestWorld has to offer.

On Wednesday, October 21, sponsored by Corteva, award-winning broadcaster and human connection expert Riaz Meghji will take the Main Stage with his keynote presentation, Every Conversation Counts: Building Extraordinary Relationships in a Changed World. Drawing from his experience interviewing influential leaders across industries, Meghji will share practical strategies for creating authentic conversations, building trust, and fostering meaningful connections. Attendees will gain insights into communicating with purpose, navigating conflict with empathy, and asking the right questions to create breakthrough moments that inspire action.

The Main Stage programming will conclude on Thursday, October 22, with keynote speaker Kyle Scheele and the annual Industry Awards presentation, sponsored by Syngenta. In his keynote, Becoming an Idea Factory, Scheele will challenge the myth that creativity is something people are simply born with, demonstrating instead how innovation can become a skill cultivated throughout an organization. Attendees will leave with practical strategies to generate stronger ideas, unlock their teams’ creative potential, and build cultures where innovation thrives.

Following the keynote, NPMA will recognize outstanding individuals and organizations whose contributions continue to shape and strengthen the pest management industry during the annual Industry Awards presentation. Awards presented during PestWorld 2026 will include the Pinnacle Award, Culture Catalyst Award, Technology Adopter Award, Emerging Leaders Award, Women of Excellence Award, Excellence in Sustainability Award, NPMA Gives Award, Committee of the Year Award, and Committee Chair of the Year Award.

Click for more on how you can attend PestWorld 2026.

About the NPMA

The National Pest Management Association is a non-profit organization with more than 4,000 members. It was established in 1933 to support the pest management industry’s commitment to the protection of public health, food and property from the diseases and dangers of pests. The association has had many notable leaders over the years, including Pest Management Professional Hall of Famers Bill Buettner (Class of 1998), Dr. Ralph Heal (Class of 2003), Dr. Phil Spear (Class of 2004) and Bob Rosenberg (Class of 2013), to name just a few.

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Sacramento CA

Allergy Technologies: ATAHC Asthma

Asthma disproportionately affects residents in affordable housing, where pests such as cockroaches, rodents, dust mites and bed bugs are common triggers. The Allergy Technologies Affordable Housing Control (ATAHC) Program now offers a science-backed approach, in conjunction with a healthcare provider, called ATAHC Asthma. This new offering is designed to improve respiratory health by targeting these allergens through integrated pest management and preventative measures. Among ATAHC Asthma’s components is ActiveGuard Mattress Liners, which help prevent both bed bug and dust mite infestations, lowering allergen levels in high-risk homes.

About Allergy Technologies

Allergy Technologies’ mission is to improve the environmental conditions in which people live. This focus led to the establishment of its trademarked ATAHC Program, which has proven to successfully control and prevent the scourge of bed bugs in both affordable housing and other community and hospitality facilities.

Allergy Technologies notes that its flagship product, ActiveGuard Mattress Liners, is “the only EPA-registered product labeled to deliver two-year bed bug and dust mite prevention, preventing future infestations by killing bed bugs and dust mites in the most challenging environments, such as affordable housing.”

ATAHCnow.com/atahc-asthma

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Sacramento CA