What advice would you give someone starting out in the pest management industry?
“Start by building clear communication skills. Technical knowledge means little if a customer does not trust you. Customers often are stressed, anxious or embarrassed by their pest issues. Explain what you found in plain language, clearly outline your service and explain the steps you will take, as well as what the customer must do. Sometimes it’s more about listening than selling or performing the service.”
– Foster Brusca, The Pest Posse
“Stay curious, ask questions and learn the why, not just the what. Learn from experienced technicians, follow the standard operating procedures (SOPs) and don’t be afraid to make mistakes — own them and learn from them. Every service stop is an opportunity to learn and improve. Focus on doing quality work, solving the root cause, and building the skills and judgment that make you a confident professional.”
– Dr. Mohammed El Damir, BCE, Adam’s Pest Control
“Obviously, the first thing to do is subscribe to Pest Management Professional magazine! After that, become a member of your state association and get involved; don’t just send a check. Attend your state and regional conferences as much as possible. Not only will you learn from knowledgeable speakers, but you also will have access to manufacturers, distributors and other pest management professionals — all valuable partners as you build your business.”
– Doug Foster, Burt’s Termite & Pest Control
“Don’t be afraid to ask questions. There is so much to learn, but it takes time.”
– Eric Scherzinger, Scherzinger Pest Control
“Study. Start with The Truman’s Scientific Guide to Pest Operations and then watch videos from people like The Pest Posse and Pest Cemetery. Marcus Scruggs’ ‘Licensed to Kill’ on Discord is another great platform for newbies to talk about pest control. The more you know, the more confident you will be when dealing with clients.”
– Pete Schopen, RV There Yet Pest Consulting
“Learn everything you can; not just about pests, but about people and business. Get involved in the industry, build relationships with people you can learn from, and never stop being curious. This industry has incredible opportunities if you’re willing to grow with it.”
– Sheri Spencer Bachman, ACE, Pest Control Business Coach
“The name of the game is customer service through continued ‘deliberate practice.’ Mastering any industry in a few days, weeks, or months is impossible. Measurable goals, structured training and constant feedback provide the foundation for future success. Intentionality builds the right behaviors and skills necessary to deliver world-class customer experiences.”
– Dr. Hamilton Allen, BCE, Fox Pest Control
<p>The post Industry leaders share advice for getting started in pest control first appeared on Pest Management Professional.</p>
from Pest Management Professional https://www.mypmp.net/industry-leaders-share-advice-for-getting-started-in-pest-control/
Sacramento CA
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