Truly Nolen bolsters workforce

Robert Sangmaster

Truly Nolen Pest Control promoted Robert Sangmaster to manager of the company’s Port Charlotte, Fla. service office.

Sangmaster joined Truly Nolen in June 2023 as part of the company’s manager-in-training program. Prior to joining the company, he had nearly 30 years of combined operations experience in all aspects of sales, service and management. Sangmaster graduated with a degree in Business Management from Edison State College.

“I look forward to the ever-changing landscape of managing a service office, and I thrive on the lively atmosphere with our Port Charlotte team members,” said Sangmaster. “My favorite thing about working for Truly Nolen is the chance to move my team forward every day while planning on how to overcome any obstacles we may face.”

Some of Sangmaster’s new responsibilities will include helping the service office increase visibility with the local Port Charlotte community as well as instilling the company’s core values throughout his team.

Brae Adams

Brae Adams was promoted to manager of the company’s East Tucson service office in Tucson, Ariz.

“I am most excited about continuing to grow this office while helping to maintain its success,” said Adams. “My favorite thing about working for Truly Nolen is the people, because so many support team members as well as team members in my own office have helped me so much along my journey here.”

Adams, who attended Pima Community College, joined the company in September 2023. Prior to working for Truly Nolen, he spent 22 years in the retail industry with Office Depot, where he was most recently store manager.

Some of Adams’ new responsibilities will include helping the service office continue to maintain visibility with the local East Tucson community as well as instilling the company’s core values throughout his team.

“Brae’s extensive managerial experience and success in the retail industry along with his attention to detail made him the perfect choice for his new position,” said Desi Rodriguez, Truly Nolen district manager, Tucson and Southern Arizona. “I am looking forward to seeing how he helps our East Tucson team members achieve their goals in the future and I am glad he is a member of our team.”

Neal Killian

The company also promoted Neal Killian to area manager, Central Florida. He will also remain based at the company’s East Coast Operations Headquarters in Orlando, Fla.

Killian joined Truly Nolen in July 2020 as a manager-in-training and was most recently manager of the Orlando residential service office. Before joining the company, he spent 10 years in the restaurant industry as a manager at both Bonefish Grill and Beef ‘O’ Brady’s. He holds a Bachelor’s Degree in Management from Eastern Florida State College.

Some of Killian’s new responsibilities will include district authority overseeing the company’s service offices in Orlando, Lakeland, Lake Mary, Winter Garden and Melbourne.

“Following his success as our Port Saint Lucie manager, Neal became our Orlando manager where he continued to excel while also being mentored by Lee Blair and Tim Phillips, two of our Area Managers,” said Justin Bellet, COO, Truly Nolen. “Neal’s success and ability to develop people, promote our culture and continue to drive his own development made him the perfect choice for this promotion. I look forward to continued success for him, the people under his leadership and the company.”

Reuben Hill

Reuben Hill, who joined Truly Nolen in 2012 as a sales representative in Tucson, was promoted to sales manager for the company’s Northern Arizona service offices. Hill will be based out of the company’s Tempe, Ariz. service office.

After three years as a sales representative, he transitioned to the sales supervisor role for the company’s call center. In 2017, Hill progressed into a sales inspector role, where he received the company’s prestigious President’s Club recognition multiple times. Hill relocated to Gilbert in 2023, where he has now assumed his new role as sales manager.

“Reuben’s experience in management, attention to detail, and his passion for helping others to achieve success made him the perfect person for this role,” said James Adams, area manager, Northern Arizona. “I am excited to see his continued success and help take our Northern Arizona service offices to the next level.”

Prior to joining the company, Hill completed his undergraduate studies at the University of Arizona.

“My primary objective in this new role is to cultivate a robust and high-performing sales team,” said Hill. “I look forward to supporting my team and am fully committed to ensuring their growth and success.”

Robert Munoz

Robert Munoz will now be business manager of the company’s West Texas and New Mexico service offices. Munoz will remain based out of the company’s El Paso, Texas service office.

Munoz joined Truly Nolen in 2011 as a pest control technician. Prior to joining the company, he worked for El Paso Water Utilities for 21 years as a customer service manager.

“I have been fortunate to work with Robert for over a decade and his vast experience in different roles at Truly Nolen coupled with his background in administrative management made him the perfect person for this position,” said Emily Cruz, area manager, West Texas and New Mexico. “He is committed to assisting our team in any way he can and I am excited to see his continued success as we continue to grow in West Texas and New Mexico.”

Robert King

The company promoted Robert King to onboarding and career coordinator. He will remain based at the company’s Fort Worth, Texas service office.

King joined Truly Nolen in 1995 as a sales professional and has held multiple positions within the company over the last 29 years. Most recently, he joined the onboarding team in January 2022 after serving nearly 13 years as a district manager overseeing Texas and New Mexico.

Prior to joining Truly Nolen, King spent 17 years in the insurance industry, which included running his own agency for six of those years. During that time, he was contacted by an old family friend about buying his pest control company. Although he decided against that purchase, he did become interested enough in the industry to leave his insurance agency and join Truly Nolen.

“Robert had already excelled with his onboarding role and due to his three decades of pest control experience, proven ability to mentor others, and recognition of the importance of career building, he is the perfect person for this newly created position,” said Jeff Bohne, director, Human Resources. “I appreciate everything he does day in and day out to ensure our new partners are strongly supported and I am glad he is a member of my team.”

Some of King’s new responsibilities will include overseeing a team ensuring company partners are properly trained, providing the tools necessary to be successful and to make sure new team members have a proper introduction to the company’s culture. In addition, he will continue to provide assistance with the company’s manager-in-training program and support of the company’s career-pathing development.

“I am excited to be part of a ‘truly’ awesome onboarding experience for our new team members, which helps with both training and career building for our new team members,” said King. “My favorite thing about working for Truly Nolen is always having access to speak with the executive team and those who are directing the company, as well as providing “peace of mind” for our customers from a service standpoint.”

Tina Flores

Tina Flores was recently hired by the company as human resources administrator in the company’s Human Resources department.

“I am excited about my new position because I enjoy meeting new people,” said Flores. “My favorite thing about working for Truly Nolen is the work environment because it is definitely a great company to work for.”

Prior to joining Truly Nolen, Flores was a human resources assistant in the construction industry. Prior to that, she was an agent for Allstate Insurance for 12 years.

“Since joining our team, Tina has been a terrific addition to our department, and her ability to connect with applicants has been second to none,” said Jeff Bohne, director, Human Resources. “I enjoy working with her and I look forward to seeing her continued success in the future.”

About Truly Nolen Pest Control

The Tucson, Ariz.-based pest control company traces its roots to 1938, and to 2006 PMP Hall of Famer Truly Wheatfield Nolen. Nolen’s son, the late Truly David Nolen, founded Truly Nolen of America and Orlando, Fla.-based Truly Nolen International, both of which feature a fleet of yellow “mouse cars” and antique vehicles. Truly Nolen of America is one of the largest family-owned pest control companies in the United States, with more than 80 branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah. It also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, Canada, Puerto Rico and more than 60 countries. The company’s president, Scarlett Nolen is an online columnist for PMP.

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from Pest Management Professional https://www.mypmp.net/2024/07/15/truly-nolen-bolsters-workforce/
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